Heninger Toyota

Go See Drew! Go see Drew! Purchased a 2015 4runner Trail Edition. Drew was patient, honest, and gave me a superb deal. Would highly recommend. He knew the product, Go see Drew! Purchased a 2015 4runner Trail Edition. Drew was patient, honest, and gave me a superb deal. Would highly recommend. He knew the product, was no fuss and was far from pushy. The sales manager Mark Beach was also amazing to deal with. Thanks all! More

Excellent service Brian was amazing advisor, he contacted me within minutes of my email on the site and responded in a timely manor, with each question or concern I had Brian was amazing advisor, he contacted me within minutes of my email on the site and responded in a timely manor, with each question or concern I had with buying my 2014 4Runner. After I signed on the dotted line, he spent a looooong time showing me everything there was to know about my vehicle inside and out. I was extremely impressed with him. This is the second Toyota I've owned. I didn't get my first one from here and the experience was not anything like I got here.. I'd only go back Heninger!! More

Excellent service by Peter Chen We purchased a RAV4 at end of July this year and it was a very pleasant experience. We bought a Camry back in 2002 from Henninger Toyota and went bac We purchased a RAV4 at end of July this year and it was a very pleasant experience. We bought a Camry back in 2002 from Henninger Toyota and went back in 2007 with our daughter who was looking for a vehicle. The saleswoman who sold us the Camry was no longer with the dealership, and Peter Chen helped us with all the questions that we had on a Corolla. Our daughter did not make any purchase in the end but we were very impressed with Peter’s professionalism and have kept his business card. When we decided to buy a RAV4 this July, we went straight to Peter and he has been true to his reputation. Although he is now the Director of Finance and not a salesperson, he put together a very good deal for us in no time and introduced us to Dave Deng, a very good product advisor. Everything was done in a breeze. Thanks, Peter and your team! More

New 2015 Rav4 50th Anniversary This Tuesday I bought a 2015 Rav4, 50th Anniversary. My salesman George and the finance manager Billy went out of their way to help me with choosing This Tuesday I bought a 2015 Rav4, 50th Anniversary. My salesman George and the finance manager Billy went out of their way to help me with choosing the right vehicle to getting the financing. George programmed my cell phone, and showed me all the navigation in and outs, since I never had that in another car I owned. Billy was very helpful answering all my phone calls and giving me all the right answers. Thanks guys for a wonderful experience. More

Sales adivosr Carolynne Masson Thank you Carolynne for your help in choosing our 2015 Toyota Avalon. You were very helpful and knowledgeable about the vehicle both prior to the pur Thank you Carolynne for your help in choosing our 2015 Toyota Avalon. You were very helpful and knowledgeable about the vehicle both prior to the purchase and then in showing us the features and how they all functioned; right down to helping us hook up our cell phones and all the navigational systems. Thank you again for a great experience Carolynne! Brandan & Lorilee Lester More

Great services I’m loyal to Toyota’s products since 1998. During this time I have been dealing with many service advisors but never with somebody like Mr. Derek Clem I’m loyal to Toyota’s products since 1998. During this time I have been dealing with many service advisors but never with somebody like Mr. Derek Clements from Heninger Toyota. This young gentleman poses tremendous talent to deal with the clients. He’s very knowable professional with a great attitude and excellent communication skill. His technical assessments of work scopes are very accurate. During the services there were no surprises. He informed me about any changes to the work orders before proceeding with the service or repair. My vehicle was always ready before the promised timeline described in the documents. He wouldn’t hesitate to get his hands dirty. At one time during evaluation of the vehicle issue he found the problem and within few minutes fixed it by himself. I would like to thank Derek Clements for his commitment and dedication to client that you advise and work with, and also thank Heninger Toyota for having such a special client oriented individual in their service department. More

Excellent service from start to finish! Anne was very knowledgeable about the products and provided good information so customer could have informed choice in service from start to finish! Anne was very knowledgeable about the products and provided good information so customer could have informed choice in selecting a car. both Ellaine and Anne was very professional in all encounters. More

bad tire installation went right Having recently retired I had been thinking perhaps the dealer is too expensive and since warranties have run out from my 3 Toyota's perhaps it was ti Having recently retired I had been thinking perhaps the dealer is too expensive and since warranties have run out from my 3 Toyota's perhaps it was time to look for a better deal. I took my 2001 Highlander to Fountain Tire(recommended by a friend) since the wheel was making a noise. Fountain Tire said the tire bolts were loose and the tire was close to falling off, thus causing the noise, they also said the bolt holes on the tire rim had been worn down from the extra wear of the loose nuts. Fountain Tire also said that the Highlander was leaking brake fluid and they asked if I wanted them to work up a quote on the brake repair-however I had just had the full brakes replaced at Heninger 3 months previously so I said no to Fountain tire and returned the vehicle to Heninger - somewhat peeved since Heninger were the last guys to have put the tires on the vehicle. Heninger said that the "leaking brake fluid" was just a lubricant that they had applied 3 months ago and that when the lubricant got heated it turned to more of a liquid and so the brakes were fine. This makes me wonder how much Fountain Tire knows about Toyota brakes? Heninger also admitted their mistake on the faulty tire installation(loose bolts) and replaced the damaged rim for FREE which I really appreciated. I should admit that I did not take the vehicle back for re-torquing of the wheels (although Heninger did not state that I needed to on the brake repair invoice). I have been going to Heninger for about 3 years and have never had a problem with them until this tire installation problem. I prefer Heninger (still) to the other Calgary Toyota dealers. In my experience, the other Calgary Toyota dealers have been only too happy to find a problem and offer to fix it immediately whereas Heninger has several times found a problem and said it could wait until several more kilometers had past or also they have often found no big problems and cheap repairs. Because of the frequency of these little or no problems I have learned to give Heninger more credibility than I would give to other dealers. I think that even though the Dealer costs may be slightly higher or on par with other repair shops but I would actually be OK with paying a little more to be satisfied with the results. I have had terrible luck in the last 5 years with oil change shops(Mr Lube & Minute Lube) it seemed that every time I went there I would have a car problem within a week of being there. I also have had a terrible time with KalTire in the last few years-again each time I would get my tires replaced (for free since I bought my tires there) I would need to bring my car back within a week because they screwed something up. So I am happy to recommend Heninger where I have generally had the best track record over the last several years. More

Customer service Ordered a parts and i was told to call when the part are in instead they should call the customer. The employee who took my order it seems he doesn't Ordered a parts and i was told to call when the part are in instead they should call the customer. The employee who took my order it seems he doesn't want to work with me, he even suggest that i can buy the parts in aftermarket. I went to buy at dealership coz want a genuine parts. I purchased a 100A fuse on April 13 it take only a day to get in, just coz i need right away i went to Stampede Toyota and they have it. The employee there is helpful and friendly. I'm not going back at Heninger Toyota to pick up the part even though i paid already I'm disappointed with the service. More