Heninger Toyota

Masterclass in customer service. Few months ago I set off to purchase my first truck. I have been a loyal customer to South Pointe for 7 or so years, purchasing multiple vehicles fr Few months ago I set off to purchase my first truck. I have been a loyal customer to South Pointe for 7 or so years, purchasing multiple vehicles from them. I went in to look at a Tacoma and was quickly sat down to purchase a vehicle that was "In transit". The sales person told me that the truck would arrive in 3 weeks time, and shortly after, I was walked up to the finance department to pay the deposit. The next morning I had felt that maybe the process was too easy as nearly no questions were asked to me regarding smaller details. I called the sales manager and was told that the truck was not going into production until June. This was a surprise and a far-cry away from the 3 weeks quoted originally. Naturally I had felt lied to, so, I started making some phone calls and was pleasantly introduced to the wonderful Monique Mercado at Heninger Toyota. Monique was warned at the onset that I was in no mood for any tricks, off-hand dealer antics, or any false information due to the poor experience I had received at South Pointe. Monique assured me that anything quoted in regards to cost was "the cost", anything in regards to timeline would be fairly accurate and communication would be clear and concise and up-front. Monique spent most of the day searching for the vehicle I requested and communicated all information in a lightning fast manner. Prices and finance were quoted accurately, timeline for the vehicle was exact, and all modification I requested were added to the price. Within 2 days of communication, I was invited to Heninger to meet Monique and sign the deal. Monique is an absolute joy to work with, as, I am not the easiest person to please - Monique was not adverse to making me feel comfortable with the process. Her attention to detail (most important thing to me) is second to none. Monique had also found an error of loyalty finance rate and extra costs that South Pointe secretly added to my bill of sale (stay away from South Pointe). Once the truck arrived, Monique set me up with a pick up time. The truck was delivered exactly as described with all modifications completed. The vehicle also arrived earlier than quote from the factory in excellent condition. Monique was likely more excited than I was as this was a lot of work for her to complete. If you're looking for an absolute MASTERCLASS in customer service, customer care, up-front communication, no BS, and caring personality - please do NOT hesitate to visit Monique Mercado at Heninger Toyota. Monique has made a customer for life, and I cant wait to do business with her again. Contact her at 825-437-1434 (she's a quick texter as well) Justin, proud owner of a Lunar Rock TRD Tacoma. More

I have to thank South Pointe Toyota for disregarding me as a serious buyer because it led me to Heninger and the awesome sales staff of Shawn Bhanji, Monique Mercado, Sean Ranada, and Izz who gave me the f as a serious buyer because it led me to Heninger and the awesome sales staff of Shawn Bhanji, Monique Mercado, Sean Ranada, and Izz who gave me the final run down on all my new 2023 Tundra TRD sport features. They treated me extremely well, were very accommodating, and the warranty/service packages provided by Heninger is above and beyond what you will find anywhere else. I purchased me old tundra from country hills but Heninger will now always be my vehicle destination and hopefully yours too. More

I had a good experience with Heninger Express service department. They were very accommodative to allow me on their express queue even though I had intended to do a drop off. When my service appointment department. They were very accommodative to allow me on their express queue even though I had intended to do a drop off. When my service appointment went longer than promised, they did a courtesy service credit on the final bill. This is what I call service. Great customer service and kudos to the Express team. More

great car dealership would recommend to anyone. I recently bought a car from them. I'm from Ukraine and I don't speak English well, but Pamella Pineda helped me find the perfect option. Thank yo I recently bought a car from them. I'm from Ukraine and I don't speak English well, but Pamella Pineda helped me find the perfect option. Thank you for your help and excellent service. More

Shout out to Eldan, Pam and Sean for helping me getting my new ride. Excellent job guys! They’re all so friendly and accommodating. my new ride. Excellent job guys! They’re all so friendly and accommodating. More

Toyota Heninger Service Centre is jus amazing,,, free shuttle is superb and amazing guy Kurt Ireland is amazing, super knowledgeable in his field of work and very humble guy,, this place is amazing shuttle is superb and amazing guy Kurt Ireland is amazing, super knowledgeable in his field of work and very humble guy,, this place is amazing More

Terrible experience with ordering a RAV4 hybrid. Put a deposit down in the latter half of 2021 for a Hybrid RAV4. The estimated time would be 3-6 months. Due to the slow downs and supply shortages t Put a deposit down in the latter half of 2021 for a Hybrid RAV4. The estimated time would be 3-6 months. Due to the slow downs and supply shortages the wait time increased to 12-24 months. Understandable with the increased wait times. They'll call you if they have a vehicle coming in the next month that someone "cancelled". The thing is, apparently the car already has the dealership 3M and dealership warranty on it. That doesn't make sense because 3M is applied at the dealership and the warranty is just paper you sign. You can't cancel those services for a car they don't even have on the lot. However, the most ridiculous thing is they don't have honor the queue system anymore. It doesn't matter if you put your name down with a deposit over a year ago. You want the car faster? You need to buy the warranty and other overpriced dealership accessories. I would not recommend this place at all. They don't get any inventory from Toyota. More

In for winter tire installation. Service rep was great. Waiting area was clean and comfortable Service rep was great. Waiting area was clean and comfortable More

Buying my no upgrade 2022 Corolla was no hassle. I wanted a basic model and felt no pressure to pursue anything else. The car is exactly what I asked for and so is the service. My salesperson, Raymo I wanted a basic model and felt no pressure to pursue anything else. The car is exactly what I asked for and so is the service. My salesperson, Raymond Traverner, even still keeps in touch regularly just to ask if I am still pleased many months later. More

Huge shout out to Raymond T, for his honesty, experience and resourcefulness and Michael for the smooth transition regarding financing. The whole crew were very helpful and a delightful bunch to deal with. and resourcefulness and Michael for the smooth transition regarding financing. The whole crew were very helpful and a delightful bunch to deal with. Very happy with our new to us vehicle right from point of purchase to service. This team provides excellent customer service and was so awesome to deal with. Highly recommend Heninger Toyota. Give Raymond a call to begin the process. Paul & Caroline More