Harris Mazda - Service Centre

Dealer installed new brake rotors and pads. 6 months later brakes were checked by other dealer and discovered no lubrication had been applied. Harris Mazda would not reimburse me for the cost of the fo later brakes were checked by other dealer and discovered no lubrication had been applied. Harris Mazda would not reimburse me for the cost of the follow-up brake service eventhough it was due to their poor work. My front brake rotors are now warped and Harris Mazda is not willing to do anything to compensate me for their poor service. Update - after further complaint and discussion with general manager Youseff (spelling?) Harris Mazda allowed me to use a $100 credit towards having the front rotors lathed. Dave McGean worked with me to get the cost of this work down to $100 so I was not out any more money. I appreciated this and time will tell how long this fix lasts. While still not overly impressed with the customer service (this is the dealership I purchased the car from (although it has changed owners)) I have received in the past, I;ll be willing to give them another chance should my car need dealer servicing. More

I am the proud owner of a 2008 Mazda Tribute. I purchased it brand new from Harris Mazda in Nanaimo. It’s a great vehicle – reliable with good fuel economy. I have never had any problems with it, however, it brand new from Harris Mazda in Nanaimo. It’s a great vehicle – reliable with good fuel economy. I have never had any problems with it, however, today when I put my key into the ignition, it wouldn’t turn. The ignition appeared to have seized up. I called the dealership and was told how to unlock it and, in a matter of seconds, I was on my way. I proceeded to drive directly to the Service Dept so I could make arrangements to have the ignition fixed. There is never a good time for your vehicle not to start and I didn’t want to take a chance on this ever happening again. I fully expected that I would have to make an appointment to bring my vehicle in at a later date. To my surprise, I was told the technician would meet me out at my car. Rob Goldsmith came out, inspected the ignition, determined the cause and fixed the ignition right there on the spot! Rob proves you can be friendly and professional at the same time. It was a pleasure to meet him and, who ever hired him, chose the right man for the job. I sometimes feel that customer service is quickly becoming a thing of the past, however, this young man has renewed my faith that there are people out there who still care about their customers and understand the importance of being there no matter how large (or small) a vehicle issue may be. My husband and I both own Mazda's and will continue to deal with Harris Mazda because of the professional and efficient way after sales concerns are handled. Thank you Rob! More

The Harris Mazda service department excels at the job, from service advisor, Alisa Berntsen, to Bill Soles, Parts Manager extraordinaire, all the fabulous mechanics who have looked after our Mazdas for 14 from service advisor, Alisa Berntsen, to Bill Soles, Parts Manager extraordinaire, all the fabulous mechanics who have looked after our Mazdas for 14 years, and of course, all wonderfully overseen by John Cassidy, Service Manager. Alisa has been with them since 2002 and is the most knowledgeable service person we have ever dealt with. She is approachable, helpful, consistent and informative. We feel we have always been given value for our money. We will continue to buy Mazdas mainly because of the staff in the Service Department. Thank you Alisa, Bill, John, Corey, and all the extremely capable mechanics (sorry - we don't know their names) who have looked after our 1994 MX3 Precidia, 1993 929 Serenia, 2002 Millenia and 2008 Mazda3. With thanks - Shannon and Dale Bellamy More

While I only came in for temperature guage check and an oil change the mechanic and customer service person found a cracked head casket and determined that there was a leak from a water valve. Testing the oil change the mechanic and customer service person found a cracked head casket and determined that there was a leak from a water valve. Testing the fluids indicated that the transmission fluid needed to be flushed and changed. Not being a mechanic myself I decided to follow their suggestion and get all these items fixed. I felt they did a good job even if my repair bill went from a about $60 for an oil change to over $1000 for the work done. More

Over all good job all around...Good coffee and very friendly staff...Didn't get the vehicle we wanted but it was something to start with. friendly staff...Didn't get the vehicle we wanted but it was something to start with. More

I have made many trips to Harris Mazda over the past 3 years of owning my RX8 and everytime I go to get my car serviced it has always been a very pleasant experience. I have been treated as though I am a years of owning my RX8 and everytime I go to get my car serviced it has always been a very pleasant experience. I have been treated as though I am a special customer. More

Stranded on the side of the road,with one quick call to John at Harris Mazda, John arranged everything and got me on my way lickity split! I highly recomend John and his staff at Harris Mazda.Two thumbs up John at Harris Mazda, John arranged everything and got me on my way lickity split! I highly recomend John and his staff at Harris Mazda.Two thumbs up! More

Quick and easy to book an appionment and recieve good service. Friendliness of staff during my experience at Harris Mazda is greatly appreiated especially early in the morning. service. Friendliness of staff during my experience at Harris Mazda is greatly appreiated especially early in the morning. More

Since we purchased our Mazda 3 in 2008, we have been overwhelmed with the service and frienship of this dealership. In particular Alisa has been of great assistance to us everytime we go in for service overwhelmed with the service and frienship of this dealership. In particular Alisa has been of great assistance to us everytime we go in for service. Mazda is very fortunate to have such a dedicated and helpful employee. More

I went into get a new rear brake light. Alisa was I went into get a new rear brake light. Alisa was extremely busy, but very friendly and efficient. They gave me a good deal on new tires so I had 4 I went into get a new rear brake light. Alisa was extremely busy, but very friendly and efficient. They gave me a good deal on new tires so I had 4 new tires installed. I was very happy with the service and service/parts employees at Harris Mazda. More