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Harris Mazda - Service Centre

Nanaimo, BC

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81 Reviews

81 Reviews of Harris Mazda - Service Centre

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December 13, 2015

Tire Repair Gone Wrong, Fixed Had a tire repair which had issues Jim Graham fixed the issues and made the repair satisfactory to our liking. Went above what he had to do to fix the More

by Mazda2Owner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Guys Not Listed, Jim Graham
September 04, 2015

Great service as always These guys continue to deliver impeccable service at a fraction of the cost of the competition. It's nice to know I'm always getting the best deal don More

by joesmith84
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Harris, Piper Harris, Rob DeVore
August 17, 2015

"customers beware" Harris Mazda your service representative Jason Barth is an unfortunate example of the smoke and mirrors, shifty, quick talking,up-selling,recommend fi More

by lost customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Oct 14, 2015 -

Harris Mazda responded

Hello, I know I already responded to you privately in a different forum however I thought it appropriate to do the same here. Firstly, we are really sorry you had a negative experience; as they say you can't unring a bell. That said, we want you to know that we would so appreciate an opportunity to earn a second chance to make it right. Jason no longer works at Harris Mazda (not because of the review) so we thought that might help in asking for another opportunity to earn your trust and valued business. Regardless, we want you to know that we apologize and are here to discuss the matter further in person should that be something you would like. Many thanks, Tony Harris - General Manager

July 27, 2015

Do not stand behind their tires Tires i bought leaked. Initially wanted to charge to fix and had a poor experience with service attendent. GM offered to fix after initial complaint o More

by CS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Cant remember name, says he is the manager in service
Jul 27, 2015 -

Harris Mazda responded

Hi Cory, thanks for sharing your feedback with us. My name is Tony Harris and I am the General Manager at Harris Mazda. My office is just off the showroom and my door is always open. That said, I am sorry to hear you are frustrated. I understand we filled up your tire on Friday and then scheduled you to come in today for the repair of your tire. To be clear we will always take care of a manufacturer defect in a tire; a typical tire manufacturer offers a 100,000 km warranty that is pro-rated based on tread wear . In the event the leak is due to a nail puncture or some other road hazard this type of repair is not covered by warranty. Cory, we certainly wouldn't want to lose a valued customer over this. We would be happy to take a look at the tire, determine the cause of the leak, and fix the problem at your convenience. If it is not a manufacturer defect we will cover the repair on the house this time. Many thanks. Tony

June 09, 2015

It was all great! All the staff that I met over the three days were very pleasant, informative, helpful, and fun. Started at Service where they were great - but the re More

by ruthie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adams Obakpee, Tony Harris, Graham Galipeau, Jim Graham, Piper Harris, Rob DeVore, David Corrigal, Doug Culham, Amy Elliott
April 16, 2015

Had an apt. .After waiting 80 min. car still not looked at. I booked an apt. to have my Mazda checked because the engine light keeps coming on. I was asked to wait in the waiting room while they put the car on More

by shortpatti
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Rob DeVore
February 05, 2015

Great service! I've taken my car to Jason for many years and he's always been professional and attentive to my cars needs, at a price I can afford! More

by Luke
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
September 22, 2014

David @ Service - you're the best! We inherited a very clean 2002 Mazda Tribute ES-V6 and brought it in for some fluid flushes, minor body work and a quick inspection. We were in and ou More

by Omarhajam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David McCormack
October 05, 2013

I just wanted to say THANK YOU to your amazing staff! I was visiting family on the Island during the end of August when my car started having some major issues. I stopped by and saw Lilly & Jason and broug More

by BernadetteMiles
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
June 22, 2013

I have been very pleased with the way I have been treated by the service department at this dealership! I took my car in for a minor issue and when I picked up my Miata an hour later, found that it had also More

by Roberta46
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Leyanne ?
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