Harris Mazda

How does everyone feel about car salesmen? If your goal is to have a seamless experience. Tyler Polywkan at Harris Mazda is exceptional. He went overboard to get me the car that I was in lo If your goal is to have a seamless experience. Tyler Polywkan at Harris Mazda is exceptional. He went overboard to get me the car that I was in love with. The next day after purchase he was quick on any answers that I had and the service dept spent all the time I needed to learn about a newer car when Tyler was with another customer. He appeared immediately afterward and made sure I had all the info and then provided some more great info. Go see this guy and be treated with dignity and respect. Thank you for great service. More

It’s shameful (and embarrassing for them) that places like this can run. I have purchased a used car before (which it had more kms) and I left the lot not having to replace anything for years. Driving on like this can run. I have purchased a used car before (which it had more kms) and I left the lot not having to replace anything for years. Driving on the highway with my new and more expensive car, the rotors were warped. Very dangerous. Ok. They fixed it. To note: when I said this the sales people said “wow that’s fast that they responded in 2 days”, and laughed. Also, I had to call back because I was told this had to be discussed with sales and service. They made it seem like they were doing me a favour by not paying the 700 dollar bill. Think about that… I had the car a day. Their infamous words are something like “our certified mechanics do checks, blah ,blah”. They sold me a car that was not properly checked and if it was then they purposely put it on the lot for profit knowing so (disgusting). Fast forward to a month later I need to get two wheel bearings fixed to which the service tech at another place said “wow there’s so much play”. I go to Mazda and my sales rep Tyler jokingly said, “ya when my brothers bearings went he just turned up the music”. He just sold me this car so that was definitely something that I wanted to hear. This is all without considering the shadiness both the dealer and one finance lady displayed. Now I need to replace the brakes after owning it for three months. There is also a whistling that comes from my car and even though it was “checked” I would literally not trust a single (emphasis one single) word that comes out of anyone’s mouth. I would HIGHLY RECOMMEND never purchasing a car from them, but if you do make sure it is brand new and make then give you everything you want on top of that. Anyways, I am disgusted and again, embarrassed for them that they feel to empowered in selling cars that are not road safe and that they pride themselves on scamming people. Mazda should be ashamed. Ps. There’s so much more none- sense that goes into this, it’s just to much to relay in this text box. More

Sales team will trip over each other to sell you a car; however, that is where your good experience will end! Service Department and GM could care less if you have a bad experience. Did not get the overall however, that is where your good experience will end! Service Department and GM could care less if you have a bad experience. Did not get the overall sense of sincerity nor caring. Lack of customer service is an understatement.... More

Very candid and honest sales team. No nonsense or old-school 1970s bargaining techniques. Would recommend at least exloring options with them. No nonsense or old-school 1970s bargaining techniques. Would recommend at least exloring options with them. More

They were very patient with me trying to find a new vehicle that fit within the narrow window that appealed to me. They helped define what that was and provided a few options before we found the ideal vehicle that fit within the narrow window that appealed to me. They helped define what that was and provided a few options before we found the ideal vehicle. More

Buying our new Mazda from Harris Mazda, through Tyler Polywkan was very easy. Tyler was knowledgeable and informative and provided great feedback to my questions. First impressions of the dealership were Polywkan was very easy. Tyler was knowledgeable and informative and provided great feedback to my questions. First impressions of the dealership were very positive. Much thanks to Leanne in finance for her help and info. More

Tyler was great to work with. Overall, I can confidently say that Tyler Polywkan is a cut above the rest. He is commitment to customer satisfaction, he is friendly and knowledgeab Overall, I can confidently say that Tyler Polywkan is a cut above the rest. He is commitment to customer satisfaction, he is friendly and knowledgeable . One aspect that stood out was the transparency and honesty displayed by the sales team. Tyler provided all the necessary information about each vehicle, highlighting their features, performance, and history. I felt comfortable asking questions, and they patiently answered every query I had, helping me make an informed choice. More

I recently had the pleasure of purchasing a new car from Tyler Polywkan, and I must say that it was an exceptional experience from start to finish. As a seasoned car buyer, I have dealt with various dealers Tyler Polywkan, and I must say that it was an exceptional experience from start to finish. As a seasoned car buyer, I have dealt with various dealerships in the past, but Tyler Polywkan truly stands out for their unparalleled commitment to customer satisfaction and professionalism. More

We had a great experience purchasing our first mazda from Tyler Polywkan at Harris Mazda. Tyler was extremely knowledgeable about all the vehicles we had enquired about and was very patient with us as we tri Tyler Polywkan at Harris Mazda. Tyler was extremely knowledgeable about all the vehicles we had enquired about and was very patient with us as we tried a few cars over two days to make up our minds. He took the extra time to help us figure out the right vehicle for us. I highly recommend working with Tyler - thanks for all your help! More

Dropped my vehicle off Monday morning, it was expected to be ready by Monday evening. I couldn’t pick up until Tuesday morning. I called Tuesday morning to let the staff know I wouldn’t be in until noon. Not be ready by Monday evening. I couldn’t pick up until Tuesday morning. I called Tuesday morning to let the staff know I wouldn’t be in until noon. Nothing was mentioned at that time that my car was not ready. I arranged for a ride into Nanaimo from out of town to find my car was not ready, it was still on the hoist. Communication was awful. I let the staff know I was unhappy about this, and I was told “we are short staffed” and “what do you want from us?” A half-assed “want lunch?” was offered. I was not contacted again until Wednesday afternoon. I managed to get a ride into Nanaimo again, picked up my car. They were able to take some money off the bill, I did appreciate that. As soon as I left and got to highway speeds, my car violently vibrated. I had to book another appointment and come back the next day. I missed work that evening due to these events. Also noticed the tint peeling in the back window I had mentioned was quite poorly “repaired”. I brought the car back Thursday morning (now a 4 day ordeal) and they were able to rebalance the tires which solved the vibrating, I mentioned now for the 3rd time about the peeling tint and it was AGAIN ignored. I cannot in good conscience recommend this service department to anyone. Quite unhappy with the service, communication, and outcome. More