Harris Mazda

Amazing customer service Kassandra was so accommodating and wonderful to deal with. She patiently answered all of my many many questions and I felt that she truly cared that I Kassandra was so accommodating and wonderful to deal with. She patiently answered all of my many many questions and I felt that she truly cared that I was happy. The whole team was great and I would highly recommend Harris Mazda! More

Positive experience and helpful staff ( great car too) From start to finish a positive experience. Anthony followed up on a carfax request with an email ( he made the connection that led me to follow thro From start to finish a positive experience. Anthony followed up on a carfax request with an email ( he made the connection that led me to follow through with a site vist to view and test drive a used 2016 Subaru Outback. He answered all my questions, and I had a lot of questions! Doug was receptive to negotiating the price and Anthony followed up with the information I asked for (service reports, touch up paint, cargo liner). On the day of pick up David made the finance and warranty side of things easy. Admin staff were positive and helpful. Getting insurance on site was timely as well. Finally Anthony took the time to to set up the link with my phone via Bluetooth ( may be hard to believe but I am a novice on all that) and show me how the various components worked. Anthony did a great all round. He is personable and thinks of many ways to be helpful! More

Awesome customer service! I recently just got my first Mazda from the Harris Mazda dealership in Nanaimo, they were so great to deal with. Brandyn was extremely helpful and wil I recently just got my first Mazda from the Harris Mazda dealership in Nanaimo, they were so great to deal with. Brandyn was extremely helpful and willing to put in the work to make things work for me, David was great to deal with, and Jody was extremely pleasant. Overall, the entire experience of purchasing a car with them was great- would definitely recommend this dealership (and Mazda!). More

Changing the game We were recently in the market for a new SUV and were lucky enough to come across Anthony. I have definitely had my share of bad experiences at car de We were recently in the market for a new SUV and were lucky enough to come across Anthony. I have definitely had my share of bad experiences at car dealerships over the years but all I can say is he made the experience a pleasant one. He went out of his way to make sure we were given all of the options and information we needed to make an informed decision, and made sure that we were getting exactly what we wanted for the best price possible. No gimmicks or tricks. If you need a new vehicle go down and see him you won’t be disappointed! More

Great Experience! Everytime we have been to Mazda they're always super nice and friendly. You never feel pressured to buy a car, it's more of a fun experience. Me and m Everytime we have been to Mazda they're always super nice and friendly. You never feel pressured to buy a car, it's more of a fun experience. Me and my wife have now bought 2 Vehicles from Mazda with Tyler's help for both. He worked around our schedule and helped every step of the way to get us into the vehicle we wanted. Thanks again for all the help Tyler and the rest of the team that made this an easy and stress free and exciting purchase! look forward to working with you again it the future! P.S- Piper was a big help as well! :) More

Purchase of a new vehicle I had a very good experience with the purchase of my vehicle. Michael went the extra mile to bring a vehicle to my attention that I was not aware of. I had a very good experience with the purchase of my vehicle. Michael went the extra mile to bring a vehicle to my attention that I was not aware of. It did not turn out to be right for us but it was great that he brought it to my attention. He showed a lot of enthusiasm and willingness to answer my questions. He was not afraid to reach out to his in-dealer support system for help and get back to me with information. I was very happy with the support in teaching us how the vehicle operated. Micheal gets an excellent rating from me for his efforts even though he is new. He did the right stuff. I was very happy with the explanations on how to get service done and meeting the service teams. I was very impressed with the sales support provided by Brandyn, David and Doug to the new guy on their team and their planning to make sure Michael had the support he needed. I felt the whole team was there to help. Great team. More

Denali purchase The sale went smoothly and then we discovered some damage to the front bumper that had not been disclosed. The dealership accepted responsibility for The sale went smoothly and then we discovered some damage to the front bumper that had not been disclosed. The dealership accepted responsibility for repair but on their terms, not as per the two quotes we got from local reputable body shops. The manager set an arbitrary amount they were willing to spend to fix the pre-existing damage, and told us the rest of the cost was on us! So much for the statement made about guaranteeing there would be no issues. We have been dealing with this for two weeks and still have no suitable resolution. What a terrible experience this continues to be as we are out of town buyers and can’t even go to the dealership to demand satisfaction. Buyer Beware! More

Happy Experience Tyler thanks you for your patient explanation of features that were new to me and your warm and friendly manner. The car buying experience was a pleas Tyler thanks you for your patient explanation of features that were new to me and your warm and friendly manner. The car buying experience was a pleasure. Norma D. More

Excellence in customer service! My family was buying a brand new vehicle first time so the whole process was somewhat overwhelming. But Brandyn (sales) and store managers did the bes My family was buying a brand new vehicle first time so the whole process was somewhat overwhelming. But Brandyn (sales) and store managers did the best they can possibly do to educate us on new Mazda CX-9 options, helped us to choose the trim, finance plans etc. Will always shop at this store and recommend it to friends. More

Best one at a dealership as of yet!!! Anthony was wonderful and on the ball! He made sure I left happy and never hesitated to follow up with me. Felt well taken care of! Lucky to have such Anthony was wonderful and on the ball! He made sure I left happy and never hesitated to follow up with me. Felt well taken care of! Lucky to have such great crew of people working together to help one another. More