Harris Mazda

Purchase of a new vehicle I had a very good experience with the purchase of my vehicle. Michael went the extra mile to bring a vehicle to my attention that I was not aware of. I had a very good experience with the purchase of my vehicle. Michael went the extra mile to bring a vehicle to my attention that I was not aware of. It did not turn out to be right for us but it was great that he brought it to my attention. He showed a lot of enthusiasm and willingness to answer my questions. He was not afraid to reach out to his in-dealer support system for help and get back to me with information. I was very happy with the support in teaching us how the vehicle operated. Micheal gets an excellent rating from me for his efforts even though he is new. He did the right stuff. I was very happy with the explanations on how to get service done and meeting the service teams. I was very impressed with the sales support provided by Brandyn, David and Doug to the new guy on their team and their planning to make sure Michael had the support he needed. I felt the whole team was there to help. Great team. More

Denali purchase The sale went smoothly and then we discovered some damage to the front bumper that had not been disclosed. The dealership accepted responsibility for The sale went smoothly and then we discovered some damage to the front bumper that had not been disclosed. The dealership accepted responsibility for repair but on their terms, not as per the two quotes we got from local reputable body shops. The manager set an arbitrary amount they were willing to spend to fix the pre-existing damage, and told us the rest of the cost was on us! So much for the statement made about guaranteeing there would be no issues. We have been dealing with this for two weeks and still have no suitable resolution. What a terrible experience this continues to be as we are out of town buyers and can’t even go to the dealership to demand satisfaction. Buyer Beware! More

Happy Experience Tyler thanks you for your patient explanation of features that were new to me and your warm and friendly manner. The car buying experience was a pleas Tyler thanks you for your patient explanation of features that were new to me and your warm and friendly manner. The car buying experience was a pleasure. Norma D. More

Excellence in customer service! My family was buying a brand new vehicle first time so the whole process was somewhat overwhelming. But Brandyn (sales) and store managers did the bes My family was buying a brand new vehicle first time so the whole process was somewhat overwhelming. But Brandyn (sales) and store managers did the best they can possibly do to educate us on new Mazda CX-9 options, helped us to choose the trim, finance plans etc. Will always shop at this store and recommend it to friends. More

Best one at a dealership as of yet!!! Anthony was wonderful and on the ball! He made sure I left happy and never hesitated to follow up with me. Felt well taken care of! Lucky to have such Anthony was wonderful and on the ball! He made sure I left happy and never hesitated to follow up with me. Felt well taken care of! Lucky to have such great crew of people working together to help one another. More

Used car purchase Tyler was patient, professional and astonishingly knowledgeable, considering we were buying a Dodge, and this is a Mazda dealership. I would recommen Tyler was patient, professional and astonishingly knowledgeable, considering we were buying a Dodge, and this is a Mazda dealership. I would recommend Tyler without hesitation. More

Service department staff determined to be right at all costs I was bringing my vehicle in for a scheduled servicing with Nanaimo Mazda. My spouse was called at home during the servicing..the sales employee men I was bringing my vehicle in for a scheduled servicing with Nanaimo Mazda. My spouse was called at home during the servicing..the sales employee mentioned that additional servicing was required for the vehicle, that was agreed to but he failed to mention the cost of the additional servicing. It is unfortunate that he didn’t see the importance of mentioning the additional cost. Most customers see cost as the NUMBER 1 concern when authorizing work!!! They also decided to check,clean and inspect brakes..the final bill totalled $591!!! I was extremely upset..spoke with the Sales representative he stood by the cost and the work...during the call he took the adversarial approach that he was right at all costs...had zero understanding as to why I was upset and would not even entertain any compensation whatsoever!!!! More

Great Experience I recently bought a CX5 from Harris Mazda. Amy and Tyler were fantastic to work with. They both went above and beyond to make this deal happen. Amy ev I recently bought a CX5 from Harris Mazda. Amy and Tyler were fantastic to work with. They both went above and beyond to make this deal happen. Amy even delivered the car to me! Thanks for all your hard work! if you're looking for a new car, Harris Mazda is the place to go! Thanks again! Love the new ride More

Excellence in service Kassandra Kirkham was exceptionally personable and easy to work with. Kassandra was able to answer all of my questions and was knowledgeable and pass Kassandra Kirkham was exceptionally personable and easy to work with. Kassandra was able to answer all of my questions and was knowledgeable and passionate about the vehicles she is selling. More

Amazing people will to help What an amazing experience at Harris Mazda! Pat, Kassandra and Amy were all so helpful. They care about the customer and their experience. They all we What an amazing experience at Harris Mazda! Pat, Kassandra and Amy were all so helpful. They care about the customer and their experience. They all went over and beyond my expectations. If anyone is looking I suggest to see this team. Thank you ?? Sheena ?? absolutely 5 stars More