Harris Mazda

My daughter is in military training at Camp Borden, Ontario which is about one hour north of Toronto. She purchased a Mazda2 from the Mazda dealership in Pembroke. Problems arose with respect to the av Ontario which is about one hour north of Toronto. She purchased a Mazda2 from the Mazda dealership in Pembroke. Problems arose with respect to the availability of remote keyless entry for her car. She had the oil changed in another dealership near Ottawa and they advised her that she should have received remote keyless entry. When she contacted the Pembroke dealership to inquire, they were very disagreeable and very rude and even screaming at her. She asked me to find out what to do next. I went to Harris Mazda and was met by Steven Skok. He was very friendly, polite and helpful. He actually called my daughter to speak with her regarding the experience. The situation was clarified as to what was standard with her car. As well, he gave her suggestions in making her concerns known to Mazda Pembroke and perhaps Mazda Canada. Steven was a good listener and very diligent to search out all the information. He was very concerned with Mazda's reputation even though there was no commission in it for him. More

I went into get a new rear brake light. Alisa was I went into get a new rear brake light. Alisa was extremely busy, but very friendly and efficient. They gave me a good deal on new tires so I had 4 I went into get a new rear brake light. Alisa was extremely busy, but very friendly and efficient. They gave me a good deal on new tires so I had 4 new tires installed. I was very happy with the service and service/parts employees at Harris Mazda. More

Lyle Williams provided excellent attention and detailed overview of the mazda 3 sport. He was personable, knowledgeable and relaxed. Lyle demonstrated key features of the car's performance during the test overview of the mazda 3 sport. He was personable, knowledgeable and relaxed. Lyle demonstrated key features of the car's performance during the test drive. He inspired confidence in the car and the Mazda brand. His competence and sales style truly impressed me.  We did not come to an agreement mostly because Harris Mazda's email advertisement included freight and fees in fine print that was illegible. As a result my expectations with respect to the discount level were too high. I would encourage Harris Mazda to include freight and fees in the advertised price. More

The reason why i am rating this Mazda dealer is that Mr Steven Stok my sales rep went above and beond what any sales rep ever did for me in the past he offerd a ride to the mall for my wife, ran all over t Steven Stok my sales rep went above and beond what any sales rep ever did for me in the past he offerd a ride to the mall for my wife, ran all over the dealership trying to find the car i wanted. For a young man to work so hard to put me number one and to fill my needs looking for a new car. The Mazda dealer in Nanaimo should be very pleased to have such a hard worker and a nice person thanks. Tom Murphy More

rachel provided excellent service in helping me to look for a used mazda 3 over a period of several months. she also gave me some options to make buying or leasing a new car affordable. while i preferred for a used mazda 3 over a period of several months. she also gave me some options to make buying or leasing a new car affordable. while i preferred to go with a used car, nothing matching my needs was available through harris. eventually i found a used car (private sale)that suited my needs and budget. when i let rachel know, she was supportive and encouraged me to bring my "new" purchase to harris for service. More

Lyle has gone out of his way to ensure that I have all the information I need to make an informative decision. I would feel very comfortable recommending him to anyone interested in making a vehicle purc the information I need to make an informative decision. I would feel very comfortable recommending him to anyone interested in making a vehicle purchase. More

I had a good experience with everyone at Harris Mazda, this is my first Mazda and I am very happy with it. I would reccomend Harris Mazda to anyone who is looking for a vehicle. this is my first Mazda and I am very happy with it. I would reccomend Harris Mazda to anyone who is looking for a vehicle. More

What could have been a stressful experience turned out in fact to be very pleasant. I found the vehicle I was looking for immediately & the staff were all outstanding, but the most noteworthy was the sales fact to be very pleasant. I found the vehicle I was looking for immediately & the staff were all outstanding, but the most noteworthy was the sales consultant Rachel Roy. She was knowledgeable, respectful, upbeat & enthusiastic, open-minded & a joy to deal with. Overall I can only heap praise on one & all. Plus they were open on a holiday weekend, when a great number of other dealerships were closed. Thank-you everyone, but a very special thanks to Rachel. You're one in a million! More

My family and I Started our day out with the hope of selling our large truck (2004) for a smaller gas saving SUV and the hopes of cutting our monthly payment down by a couple hundred dollars. After a ve selling our large truck (2004) for a smaller gas saving SUV and the hopes of cutting our monthly payment down by a couple hundred dollars. After a very unpleasant encounter with another dealer we started dealership hoping. We ended up at Harris Mazda and were greeted by RACHEL ROY, she was completely professional, friendly, and listened to all our plans, she showed us all the used SUV's and tried to accommodate what we were trying to do. Rachel then suggested going new......Between her dedication ( and I mean dedication...Rachel searched the lot in the pouring rain pulling up six different SUV's for us to look at, as we stayed inside keeping dry). While Yousef worked in the finance pulling numbers together over and over to make us happy and get us the payment we wanted, Rachel was in the showroom for four hours past the end of her shift babysitting our three young boys....after all their hard work we ended up buying a 2011 Mazda Tribute, saving on our monthly payment, our interest rate by over 10%, and saving on gas. Rachel and her team are completely AWESOME!!! I will definitely go back to her and we have recommended her to many of our friends. She is absolutely honest and not once did we feel she was trying to push us into anything!!! If you are going to buy a new or used vehicle RACHEL is the best!!! Thank You again Rachel for the wonderful experience!! James and Danielle A (See you soon with a Double Double and an Apple Fritter :D ) More

Every thing was great the sales Person was the greatest!! and so was everyone we had to deal with ..would'nt buy anywhere else !! If you are Buying A car In Nanaimo you must try Harris Mazda you w greatest!! and so was everyone we had to deal with ..would'nt buy anywhere else !! If you are Buying A car In Nanaimo you must try Harris Mazda you wont regret it! More