Harris Mazda

I was in and out of this dealership several times trying to make a decision and every time they welcomed me back, answered all my questions patiently and worked with me in an unpressured atmosphere to see t to make a decision and every time they welcomed me back, answered all my questions patiently and worked with me in an unpressured atmosphere to see that I was happy with my price and the product I recieved. Yousef searched high and low for the vehicle I wanted and Dan worked with me on a price and treated me very well. Jeffre was very knowledgeable about the vehicles and went out of his way to see that I had all my answers and ensured that my new vehicle was in perfect condition for me when I recieved it. Jeannette took car of the financial end and was very effecient and knowledgeable and made sure everything was in order for me. Overall very friendly, patient and welcoming staff. Would recommend them to anyone! More

We enjoyed our experience at Harris Mazda. I am loving the Mazda 3 Sport I purchased from Jonathan and Dan. I also have to thank Ahmed for helping as well. All in all this dealership exceeded my expectati the Mazda 3 Sport I purchased from Jonathan and Dan. I also have to thank Ahmed for helping as well. All in all this dealership exceeded my expectations that I had in purchasing a vehicle. Thank you guys oh and Janette as well... class act all the way.. More

I had a very good experience at Harris Mazda. Jeff was very informative, he answered all of the questions I had for him to my satisfaction, and wasn't pushy like what I have experienced at other dealershi very informative, he answered all of the questions I had for him to my satisfaction, and wasn't pushy like what I have experienced at other dealerships. He showed me all of the different cars that he thought had all the things that I was looking for and that helped me pick out the right car for me. He was very friendly and easy to get a hold of when I had more questions. Thanks Jeff for making my experience at Harris Mazda a good one! More

Dealer installed new brake rotors and pads. 6 months later brakes were checked by other dealer and discovered no lubrication had been applied. Harris Mazda would not reimburse me for the cost of the fo later brakes were checked by other dealer and discovered no lubrication had been applied. Harris Mazda would not reimburse me for the cost of the follow-up brake service eventhough it was due to their poor work. My front brake rotors are now warped and Harris Mazda is not willing to do anything to compensate me for their poor service. Update - after further complaint and discussion with general manager Youseff (spelling?) Harris Mazda allowed me to use a $100 credit towards having the front rotors lathed. Dave McGean worked with me to get the cost of this work down to $100 so I was not out any more money. I appreciated this and time will tell how long this fix lasts. While still not overly impressed with the customer service (this is the dealership I purchased the car from (although it has changed owners)) I have received in the past, I;ll be willing to give them another chance should my car need dealer servicing. More

This dealership has a very high employee turn over rate. This dealership has a very high employee turn over rate. How bad is the quality of our vehicle? All of the service staff no us by first name when w This dealership has a very high employee turn over rate. How bad is the quality of our vehicle? All of the service staff no us by first name when we walk in. They could have killed my family when they did'nt tighten THREE LUG NUTS after replacing a tire during servicing. Our 3 year old vehicle with only 70,000 km has had replaced 1.Transmission (they also left the protective cover off the transmisson after repair) 2.Steering rod (Botched alignment after replacerment. 3.Brake issues 4.Several unusal noises and ticks 5.Front passenger pillar cover replaced twice and has yet to be fixed properly Did you know when your buying a "reliable" Japanese Mazda your actually buying a Ford? Research it and see for yourself I could go on and on about how lousy my Mazda and service are. I'm going to be picketing their dealerships soon. That's how much they've pissed me off. If you want to know more email me at mylousymazda@hotmail.com More

DISAPPOINTED WITH SERVICE(DAN) I was really DISAPPOINTED WITH SERVICE(DAN) I was really disappointed with the after sales service. Dan constantly mentions that I got the car for such a good DISAPPOINTED WITH SERVICE(DAN) I was really disappointed with the after sales service. Dan constantly mentions that I got the car for such a good price, that I should not really expect any other follow up facilities and items relevant to the car I purchased. I paid the exact price that the car was advertised for (NOT A DOLLAR LESS!!). Prior to the purchase, Dan was super friendly and easy to contact, 2 days after the sale , it was virtually impossible to get him to return any of my phone calls. Yousef is pushy and arrogant. He was not very helpful and he made me feel that my questions about the vehicle were totally irrelevant.I got the feeling that I was wasting his precious time. Jason, is by far, the most decent person I dealt with at the dealership. I would definitely NOT recommend this dealership More

Great customer service, very friendly, the price was right, and the overall experience was great. I highly recommend viewing this dealership if you are looking for a reliable vehicle for both business a right, and the overall experience was great. I highly recommend viewing this dealership if you are looking for a reliable vehicle for both business and/or personal use. More

I am the proud owner of a 2008 Mazda Tribute. I purchased it brand new from Harris Mazda in Nanaimo. It’s a great vehicle – reliable with good fuel economy. I have never had any problems with it, however, it brand new from Harris Mazda in Nanaimo. It’s a great vehicle – reliable with good fuel economy. I have never had any problems with it, however, today when I put my key into the ignition, it wouldn’t turn. The ignition appeared to have seized up. I called the dealership and was told how to unlock it and, in a matter of seconds, I was on my way. I proceeded to drive directly to the Service Dept so I could make arrangements to have the ignition fixed. There is never a good time for your vehicle not to start and I didn’t want to take a chance on this ever happening again. I fully expected that I would have to make an appointment to bring my vehicle in at a later date. To my surprise, I was told the technician would meet me out at my car. Rob Goldsmith came out, inspected the ignition, determined the cause and fixed the ignition right there on the spot! Rob proves you can be friendly and professional at the same time. It was a pleasure to meet him and, who ever hired him, chose the right man for the job. I sometimes feel that customer service is quickly becoming a thing of the past, however, this young man has renewed my faith that there are people out there who still care about their customers and understand the importance of being there no matter how large (or small) a vehicle issue may be. My husband and I both own Mazda's and will continue to deal with Harris Mazda because of the professional and efficient way after sales concerns are handled. Thank you Rob! More

I had been looked for a used BMW for some time and Steven found a three for me to test drive. I'm not from the Nanaimo area and so arrived very early on a Saturday morning. My husband and I test drove three found a three for me to test drive. I'm not from the Nanaimo area and so arrived very early on a Saturday morning. My husband and I test drove three different car's then Steven took us out for breakfast to discuss the xxxxxxand cons of each car. After more driving we decided on which one we wanted. After some negotiating we hammered out a fair deal for both. Steven and Mazda made there money I got a great car that didn't cost the moon. I found Steven to be honest and happy and kind. I felt that as a dealership and work place that there was an air of honesty and helpfulness on the part of all the staff. Thank you Steven!!!! More