Harris Mazda

Not Pushy The dealer kind and courteous. Very informative about the vehicle. Very helpful and patient with all the questions and test driving. Love my RED car The dealer kind and courteous. Very informative about the vehicle. Very helpful and patient with all the questions and test driving. Love my RED car! :) More

Great experience through entire process Good evening Tony I met you a few weeks back, and bought the white CX 9 GT. I just wanted to commend you and your team for the service we received. Good evening Tony I met you a few weeks back, and bought the white CX 9 GT. I just wanted to commend you and your team for the service we received. We had our purchase narrowed down to 3 vehicles, and were having difficulty making a choice. When I met you in the lot with Tyler, I could tell that I would continue to receive excellent service from your dealership, and this is what really put us over the top in our decision. Having driven the CX 9 GT for a couple of weeks now, I know I made the right choice; it is a solid vehicle that has all the bells and whistles, and is functional for our lifestyle. We love it, and I have received a ton of compliments on it. I also want to commend your team. Tyler Lavin was my salesman. He is a polite and thoughtful person, asked questions, and kept communicating with me from the first test drive to the purchase and beyond. He immediately formed a relationship of trust with us, and went above and beyond to make the sale. He is a solid person and I believe he has a bright future. Adams was also really helpful; he and Tyler spent close to an hour with me going through the tremendous amount of functions on the CX 9; Adam's knowledge of your Mazda products is amazing. His passion for your products definitely was a shining point in my experience. I also dealt with Jim and David, and they were both patient, helpful, and again were part of the reason we bought from your dealership. I have bought vehicles for close to 25 years from the old Tom Harris Chevy dealership and am very happy to continue to support your local business. I will definitely be sending referrals your way. More

Awesome service, from beginin to end!!!! Very professional I have bought a few cars through Harris Mazda recently, and have been very happy with how smooth everything went from beginning to end!!! Everyone is I have bought a few cars through Harris Mazda recently, and have been very happy with how smooth everything went from beginning to end!!! Everyone is so friendly, and they go above and beyond to help and answer questions that I had....thank you so much! More

Great service as always These guys continue to deliver impeccable service at a fraction of the cost of the competition. It's nice to know I'm always getting the best deal don These guys continue to deliver impeccable service at a fraction of the cost of the competition. It's nice to know I'm always getting the best deal done by true professionals and on top of it, they thank me for the business. Great job Harris Mazda! More

Couldnt be happier with Harris Mazda I had a great no pressure experience with Craig Martini and all the staff at Harris Mazda. They got me into the car I wanted and I could not be happie I had a great no pressure experience with Craig Martini and all the staff at Harris Mazda. They got me into the car I wanted and I could not be happier. I will suggest all I know who are looking for a new or used car that they check out Harris Mazda. More

Buting a new car of a different make than usual The dealer took the time over 4 days to allay my fears of driving a crosdover and automatic. I was allowed to drive the car several times using the tr The dealer took the time over 4 days to allay my fears of driving a crosdover and automatic. I was allowed to drive the car several times using the triptonic. What I liked best was the easy getting to know the new members if my auto team- who will take care of my needs when neccessary. I liked that they went out of their way to help me in little things that will make this car acquisition a good match for me. More

Relaxing positive experience. From the first phone call to the actual visit I was impressed by the follow up and thorough explanation of everything.I was able to drive off the lot From the first phone call to the actual visit I was impressed by the follow up and thorough explanation of everything.I was able to drive off the lot as an ICBC representative arrived quickly to deal with the insurance and a small missing part arrived by courier a couple of days later along with a follow up call.My daughter who accompanied me is looking to upgrade her mazda and wishes now to travel to Naniamo to do this rather than do this locally.Thanks to Craig Martini and David Corrigal who guided me through the sale. More

TERRIBLE..... LY...... AWESOME Had a great experience with the Mazda dealer in Nanaimo . Really nice peoples and had lots to connect and talk about with my sales rep so there was n Had a great experience with the Mazda dealer in Nanaimo . Really nice peoples and had lots to connect and talk about with my sales rep so there was no awkward moments which I have experienced in the passed with other dealerships. I did feel a little pushed to buy mazda accessories when I was asking for certain brands of roof racks rims etc but none the less it is a Mazda dealership. More

Positive Experience We recently purchased a Mazda CX5 from Harris Mazda. From our first visit to the showroom, to driving off the lot, it was all a positive experience an We recently purchased a Mazda CX5 from Harris Mazda. From our first visit to the showroom, to driving off the lot, it was all a positive experience and I would not hesitate in recommending this company and Craig Martini to anyone wanting to purchase a Mazda. Both Craig and David Corrigal were professional and made this experience stress free. More

Concerns 1. When I drove away from Harris Mazda I noticed that the Navigation System did not work even though the Navigation Chip had been installed. I went ba 1. When I drove away from Harris Mazda I noticed that the Navigation System did not work even though the Navigation Chip had been installed. I went back to Harris but (another) salesperson or manager did not know what was wrong. (I planned to return the next morning to resolve the problem) When I got home I checked the manual and it showed me there was a lock button on the chip. I guessed this was the problem, removed the chip and moved the button to the unlocked position. The navigation system then worked. (I think your staff should have known this could have been the problem)? 2. When I had the vehicle paint protection and internal leather protection installed there was no information given to me on what product had been installed, even the service staff did not know what the product was! So I went to the Parts department and was told it was FCPP but they had no information or brochure on the product. I checked on the internet and found a Maintenance guide for "Platinum Shield Protection" system. (I assume this is the product installed). I think it would be a good idea to provide this "Maintenance Guide" to the customer when they pick up their vehicle! 3. On getting my vehicle home I noticed muddy foot marks on the rear floor matts on both sides of the vehicle....I removed them and cleaned them and the floor! 4. I have also noticed that one dust cap is missing from one of the tire fill valves. I will ask for one to be installed next time I pass Harris Mazda. 5. Also noticed a minor small damage mark on the rear bumper. I know the above seem minor however I think they should be pointed out so that Harris Mazda can improve on these above points.....check list ? staff to be advised on the products they use ? Overall I know errors can be made but I think I should mention my above concerns so we can all benefit. The above does not affect my expected future relationship with Mazda they are minor problems. The friendly Sales experience my wife and I had with Adams Obakpee has been the best I have ever had with a car salesperson......Thank you Adams!......very proffesional! More