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Harris Kia

Nanaimo, BC

4.3
833 Reviews
We were proud to receive Kia Motors most prestigious honor, the Kia "Platinum Dealer" Award. At the Harris Auto Group, our mission is to be an industry leader in providing automotive solutions and services. We strive to exceed our customers’ expectations and maintain their loyalty for a lifetime. By creating an atmosphere that encourages employee excellence, integrity and teamwork we constantly endeavor to meet the changing needs of our customers.
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2575 Bowen Road

Nanaimo, BC

V9T 3L4

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Showing 833 reviews

October 23, 2021

Sara was fun, knowledgeable and easy to work with. The rest of the process went smoothly as well. More

by Tina
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sara Poirier, Bintou Bouare
Oct 28, 2021 -

Harris Kia responded

Hi Tina, Thank you for sharing your experience here in our dealership. It was our pleasure to serve you and we look forward to seeing you again soon. Welcome to the Harris Kia family! Warm regards, Dave Bare Dealer Principal

October 22, 2021

BUYER BEWARE!! 👎🏼👎🏼I had the worst possible BUYER BEWARE!! 👎🏼👎🏼 I had the worst possible experience with these guys and would give a -5 star rating if I could. In my opinion, they do not More

by Exile_05
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cameron Adams
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ted Boyd
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Liam Singleton
Nov 30, 2021 -

Harris Kia responded

Hi Exile_05, I am terribly sorry to know that we did not live up to our normally high standard of service. I understand that you spoke with our team regarding your dissatisfaction with our dealership and I personally wanted to sincerely apologize for any disrespect that you felt. I can assure you than no disrespect was intended. That said, I will use this review to reinforce good guest service and double down on efforts to do better with all of the folks involved. Respectfully, Dave Bare Dealer Principal

Nov 30, 2021 -

Exile_05 responded

While I know you are in the business of making money Dave, I’d like to make a personal suggestion for you to let your staff know (Specifically, the ones I rated) to be less pushy about getting a customer to consent to a sale (Likely to increase their own sales record) and more about making them actually happy with their purchase. By not allowing them to weigh their options with ALL the information provided beforehand, there is bound to be a lot of resentment and customer dissatisfaction. I’ve read every other review on here (As well as Google) and there seems to be quite a bit of other people who have had almost identical experiences— and while there are many other customers who have also listed satisfied reviews.. I believe certain employee outlooks are beginning to slowly give your company a bad reputation. It might be worth taking a look internally soon, because it’s bound to come up on it’s own eventually. Unfortunately, I will not be able to retract my review until then. Have a great day.

Nov 30, 2021 -

Harris Kia responded

Thank you for the message. I totally respect your opinion and am grateful for the insights. It is only through dialogue like this that I can identify shortcomings and make this business better and I can assure you that is the goal and my focus. Much respect, Dave

October 20, 2021

Sara was great to work with. She found the perfect car for us after having been disappointed at other dealerships. More

by lorraineforster
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sara Poirier
Oct 21, 2021 -

Harris Kia responded

Hi lorraineforster, Thank you so much for the kind words and for your business. Welcome to the Harris Kia family! Warm regards, Dave Bare Dealer Principal

October 20, 2021

I love Kia products thats why I chose to stay with them when I decided to upgrade my vehicle. The process itself went quite smoothly, however, I was at the delays delarship for 7 hours getting the deal com More

by Alexakomadina
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barbara, Sara Poirier
Oct 21, 2021 -

Harris Kia responded

Hi Alexakomadina, Thank you for taking the time to review our dealership. I will ask my team to follow up again on the UVO issue and get that sorted out promptly. Thank you again for your business and enjoy your gorgeous vehicle! Warm regards, Dave Bare Dealer Principal

September 30, 2021

They helped us replace our aging, unsafe van with something much newer and more reliable. I couldn't be happier More

by Swurve
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sara Poirier, Aly Adib, Bintou Bouare
September 30, 2021

The service I received at Kia was top notch. Sara, Marcelo, and the rest of the team went above and beyond to score me an awesome deal on a brand new Forte5 GT! Even with “baby credit” I walked away v More

by DantheKiaStan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcelo Suvillaga, Sara Poirier, Aly Adib
September 17, 2021

It was a real pleasure dealing with all involved in purchasing a Kia here. Ali, Sara and Bintu made it a great experience. Excellent service. More

by richw1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sara Poirier, Aly Adib, Bintou Bouare
September 16, 2021

They have treated me so well through the entire process of buying a new vehicle. Danya was friendly and amazing. Nice loaner vehicles during car servicing. Stress free and easy! More

by levi
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Krem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cindy Driver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ali Megahed
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danya Nieman, Bintou Bouare
Sep 16, 2021 -

Harris Kia responded

Hi levi, Thank you for taking the time to review your experience here in our dealership. Thank you for your business and welcome to the Harris Kia family! Warm regards, Dave Bare Dealer Principal

September 14, 2021

Excellent service from Sara, who is extremely knowledgeable! Overall very well organized team to make the whole process easy. More

by mark.s.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcelo Suvillaga, Sara Poirier
Sep 15, 2021 -

Harris Kia responded

Hi mark.s., Thank you for taking the time to review your experience here at our dealership. It was our pleasure to serve you and we look forward to seeing you again soon. Welcome to the Harris Kia family! Best regards, Dave Bare Dealer Principal

September 13, 2021

Sara was super personable and friendly. Awesome experience! Responsive, warm and knowledgeable. Thank you again for the help! More

by sabrinna.dupuis
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sara Poirier, Bintou Bouare
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