Harbourview Volkswagen

Recently I guided a friend of mine to a Golf Sportwagen at Harbourview . The trade in transaction was very uncomplicated and without pressure. Sean (the dealer principal ) was nice enough to have a chat an at Harbourview . The trade in transaction was very uncomplicated and without pressure. Sean (the dealer principal ) was nice enough to have a chat and Sean in sales sealed the deal . This is still a family run business and it really shows . Subsequently I have just had a service of my own Golf R and found that end of the operation to be at least as efficient and welcoming. Thanks to Iain and Jay . I rate this place as amazing , almost like a bygone era . More

No Pressure Sales Dave M. was a pleasure to deal with the purchase of my used VW Tourag in the summer 2019. Dave was very knowledgeable and made the stress of purchasi Dave M. was a pleasure to deal with the purchase of my used VW Tourag in the summer 2019. Dave was very knowledgeable and made the stress of purchasing a vehicle easy to deal with. The whole staff at the dealership were very friendly and approachable (no arrogant airs!) I also really appreciate the followup emails asking how everything is going with the vehicle and which services are coming due as I am not a local resident of the area. It is very reassuring that the company likes to keep their customers happy even after the initial purchase as the service is just as important to me. More

No hassle purchase. My wife who hates to purchased vehicles was quite impressed as there was no pressure to purchase and Dave the sales person was a pleasure to deal with My wife who hates to purchased vehicles was quite impressed as there was no pressure to purchase and Dave the sales person was a pleasure to deal with. The new Beetle like most new cars has a lot of bells and whistles all of which were well explained to her. She is happy customer. More

Feel Ripped Off !! Bought a 2014 V.W. jetta TDI vehichle from this dealer..two weeks later had a runaway .and No brakes!!.(almost died!!) refused to get back in the car Bought a 2014 V.W. jetta TDI vehichle from this dealer..two weeks later had a runaway .and No brakes!!.(almost died!!) refused to get back in the car .. .wanted to buy my old car back..they told me it would cost a extra 10 thousand dollars!!! So I had no choice but to trade it on a 2015 TDI that they had....not impressed at all!! Will never go back there! More

Awesome service Towed my car in at 10pm Friday (after hours of course) got a call at 8:30am Saturday to say my car was ready. Thanks so much for the fast service Towed my car in at 10pm Friday (after hours of course) got a call at 8:30am Saturday to say my car was ready. Thanks so much for the fast service More

Absolutely Terrible Customer Service We purchased a used Golf from this dealership in 2014. Five days ago we were driving home from Victoria to Courtenay when the car began to stall on u We purchased a used Golf from this dealership in 2014. Five days ago we were driving home from Victoria to Courtenay when the car began to stall on us anytime we slowed down to a stop or had to go up any sort of incline from a stopped position. This happened when we were just outside Nanaimo and were able to make it to the VW dealership for servicing. They did a diagnostic, determined it was a worn out ignition coil, and they replaced it. They charged us $450. We left the dealership and got back onto the highway only to realize that the car was acting exactly the same way. Nothing had been fixed! Even though it was not safe because of all the stalling, we were able to make it back to Courtenay. When we contacted them and asked them for some - any - kind of refund because they did ABSOLUTELY NOTHING THAT FIXED THE PROBLEM, they said there's nothing they can do. All they did was misdiagnose the problem. Just a reminder, we purchased this car at this dealership. Is that how you want to be treated as a customer? It goes without saying that we will never, ever use them again. I would strongly suggest that if you're looking to purchase a VW, go to Courtenay or Victoria. Be warned that they do not take customer service seriously. More

Usually avoid dealerships I do not normally buy cars from dealerships but they had the car I was looking for. The team were very helpful with my purchase of the car and also ve I do not normally buy cars from dealerships but they had the car I was looking for. The team were very helpful with my purchase of the car and also very accommodating with some of my unusual circumstances. Thanks Bronwyn and team for making the purchase a pleasant experience! More

The best service and the best car! I heard about Harbourview Volkswagen through my mom, who also got her car there. Graham Hope had sold her hers, and also got me set up with the perfec I heard about Harbourview Volkswagen through my mom, who also got her car there. Graham Hope had sold her hers, and also got me set up with the perfect car! The rest of the staff were also super helpful and friendly and it made the whole experience so positive. I will definitely recommend this place and Graham to anyone looking to get a new car! More

Used Golf purchase I had been on the market for a 2015 Golf for a number of months. I contacted Harbourview once I saw the right car on their lot, a 2015 with just over I had been on the market for a 2015 Golf for a number of months. I contacted Harbourview once I saw the right car on their lot, a 2015 with just over 9000km. Right away Chris did an excellent job getting in touch with me and staying in touch. Unlike a number of other VW dealerships who acted relatively uninterested in securing my business, I had the immediate impression that Chris and Harbourview wanted to work for me. He booked an appointment for me to test drive the Golf at my convenience and the Golf was detailed and ready to go for me. After obligatory negotiations, I got the price I wanted without the sales team ever trying to upsell me. Everyone at Harbourview VW exemplified professionalism - kind, honest, and fair. I had an excellent experience buying my first car. More

Complicated trade in Chris and the entire sales team were super helpful, kind, and motivated to help me get out of an awkward situation with a car I hated in my wonderful Chris and the entire sales team were super helpful, kind, and motivated to help me get out of an awkward situation with a car I hated in my wonderful little golf. Overall a great experience:) More