Guelph Volkswagen

I recently purchased my new Tiguan from Moustafa and couldn't be happier with both the vehicle and the experience. He was professional, courteous and took the time to listen to what I was looking for. H couldn't be happier with both the vehicle and the experience. He was professional, courteous and took the time to listen to what I was looking for. He made the entire process easy and enjoyable, and I never felt pressured. I really appreciated his friendly approach and excellent service. I would highly recommend Moustafa to anyone looking to purchase a vehicle! More

Excellent service from start to finish! Moustafa was very friendly, attentive, and professional. Everything was handled efficiently, and the overall experience was wonderful. It’s refreshin Moustafa was very friendly, attentive, and professional. Everything was handled efficiently, and the overall experience was wonderful. It’s refreshing to receive such great customer service. Highly recommend! More

Moustafa was excellent during our purchase of a VW R on June 30/26 Top notch salesman. June 30/26 Top notch salesman. More

Came to Guelph VW the other day and was met by Jayden. No pressure and cuts right to the point. He was able to help me navigate buying a new car with ease. 10/10 would suggest Jayden and the Guelph VW tea No pressure and cuts right to the point. He was able to help me navigate buying a new car with ease. 10/10 would suggest Jayden and the Guelph VW team. More

Jayden was stellar. Super kind, very knowledgeable. Car shopping is hard but he made the process very easy. Knew exactly what I wanted and needed. Hands down best dealer Super kind, very knowledgeable. Car shopping is hard but he made the process very easy. Knew exactly what I wanted and needed. Hands down best dealership and salesperson. More

I went to Guelph VW to see about a 2025 demonstrator with 15k on it. The price was quoted at $58,000. We sat down to talk about a final price and, once the value of our trade and the “$7500 discount “ were d 15k on it. The price was quoted at $58,000. We sat down to talk about a final price and, once the value of our trade and the “$7500 discount “ were deducted, the final cost with the add-ons was over the posted price. “Well, we have to start at the price of a brand new car and deduct the discount and your vehicle and THEN add on the cost of the so called optional equipment” like the paint colour and another piece of equipment that could not be removed. Am I wrong to think the sticker price should include these additional things (since they could not be removed)? There was no discount for the fact the it was a 2025 and had 15kms. Moustafa wanted to sell the car to us by asking several times what we would like to pay. He would talk to the manager each and return with a higher price than what we said. I guess we look pretty stupid coming through the door? We will not be going back. More

Very satisfied with the financing of our vehicle moustafa was very helpful made the whole process very easy and effortless for us! Much appreciated! was very helpful made the whole process very easy and effortless for us! Much appreciated! More

This VW dealership is going from poor to very bad in terms of customer experience. The communication between staff members, service crew and customer is always poor and confusing to customer. I always g terms of customer experience. The communication between staff members, service crew and customer is always poor and confusing to customer. I always get the feeling that they only care for making money and seem arrogant and careless when challenged. The time they service the vehicle is always the longest I've ever experienced from a dealership. I've had left the service in the past with the vehicle issue unresolved and had to go back (a week later) and payed for an evaluation again. Just bad experience overall and I have owned VW vehicles for the past 8 years. More

I’ve worked with no less than 50 car dealerships over my years buying or leasing more than a dozen new vehicles from multiple brands. I’ve never had a worse experience than with Moustafa and his managers at years buying or leasing more than a dozen new vehicles from multiple brands. I’ve never had a worse experience than with Moustafa and his managers at Guelph VW. Time wasting, dishonest, typical “behind the glass” (literally) car sales tactics. I specifically went back to Guelph VW this morning at Moustafa’s urging (he reached out to me) because he had “a potential buyer interested” in my expiring lease and wanted to conduct an appraisal. I have been very transparent that I am interested in a specific VW but that I am not yet fully decided and that the potential value in my expiring lease would make a difference whether or not I deal with Guelph VW. After spending close to an hour with Moustafa while I believed his appraiser was actively evaluating my vehicle, I learned that Guelph VW would not be providing me with an appraisal because I was “not purchasing a vehicle today”. A-how would I be able to make that decision without an appraisal provided? B-I was very clear about my intentions before coming in AND before handing over my keys. C-Even after a previous visit and test drive and more than a dozen emails back and forth with Moustafa I still have not been provided with any discount pricing that I have repeatedly asked for. Finally I walked out, angrily. I will not return, and if you are looking for transparency, honestly and integrity I suggest you don’t either. More

My family and I have now purchased two vehicles from this dealership and had nothing but positive experiences. Jayden is an knowledgable, ethical, and kind sales person! Everyone at the dealership went above dealership and had nothing but positive experiences. Jayden is an knowledgable, ethical, and kind sales person! Everyone at the dealership went above and beyond to ensure a seamless sales process with both of our vehicle purchases. More