Grimsby Chrysler Dodge Jeep - Service Center

Great people to deal with Had a problem when it was new the A/C would not work but in a couple hours it was fixed and has work great up to now Had a problem when it was new the A/C would not work but in a couple hours it was fixed and has work great up to now More

I keep being disappointed. My radiator was replaced after getting burst in my Durango last year and 2 days later my wife was broken down beside the QEW, the expert tech never pu My radiator was replaced after getting burst in my Durango last year and 2 days later my wife was broken down beside the QEW, the expert tech never put the main hose back on correctly. Oh and my fuel cap that was defective was replaced with a cheapo one rather than an orihinal part under yhe warranty. So after letting time pass I went into get new washer nozzles after pricing them at 24.99 each on Mopar.ca. So when I asked for them the price was $34.99. After I questioned the price I was told that they could not sell for much less, so all of a sudden the price went to $30 each....still not sure why I can get them delivered from Mopar cheaper than my dealer will sell them. Fast forward 2 weeks and I get a price for replacing my stock Goodyear tires on the Durango 265 50 r20. So I get a quote from them of $1450 Not including tax or disposal fees etc. I asked do you price match like Honda etc... egh no was the blunt reply. I went to my usual tire guy (Ericway in Beamsville) and got them fitted with all fees and tax for $1018!!!! The sales guys may be good at this dealer but buyer beware at the cost of everything that follows. More

Poor service Brought my Chrysler 200 in for a recall which I've had to deal with the dash alarm on for almost 2 years now. They replaced the module on the 7th of S Brought my Chrysler 200 in for a recall which I've had to deal with the dash alarm on for almost 2 years now. They replaced the module on the 7th of September on the 8th of September the alarm came back on. I contacted the dealer on the 9th to tell them and I was told over the phone sorry the mechanic left us a "detailed note" saying the light was on when it came in ( FYI that was the recall and why I brought it in) and after doing the repairs the alarm wouldn't go off. He thinks it's a wiring problem that is going to cost $108 to Diagnosed. (Again when I picked up the car the alarm was gone)! He then appaligized because he failed to tell me all this that was written on that detailed note that was left by his mechanic when I picked up the car.??. Well I've already had the wiring diagnosed this year and paid for it and was told the wiring is fine so no not paying again AND NO DO NOT RECOMMEND BUYING ANY CHRYSLER, DODGE, OR JEEP! More

Service, Quality and Price Service - the professional and friendly customer experience which was provided by Shari R. exceeded expectations with quoting, scheduling and transpar Service - the professional and friendly customer experience which was provided by Shari R. exceeded expectations with quoting, scheduling and transparent communication assisting in providing the best solutions to meet my vehicles specifications and budget. Quality - trustworthy and effective installation of components was immediately recognised upon departure of picking up vehicle. My vehicle 'feels and sounds' brand new and parts installed were best suited to optimise the performance of my vehicle. Price - overall I was very satisfied with the quote. Ultimately, you get what you pay for - and the service and quality workmanship was worth every dollar invested into the purchase. More

Stuck between oakville and Port Colborne Was travelling from Oakville to Port Colborne. My Jeep broke down out front of Grimsby Chrysler. Service Manager Mike Fox immediately took my jeep in Was travelling from Oakville to Port Colborne. My Jeep broke down out front of Grimsby Chrysler. Service Manager Mike Fox immediately took my jeep in and began to troubleshoot the issue. He arranged a rental car for me with Enterprise (also great experiance) Mike and the service Tec had my jeep repaired and returned to me in one day. Total professionals and I just can say enough positive things about this dealer. Thank you so much for all of your help and excellent work. James Strachan More

Sales are great but service dept is poor I had a noise with my water pump bearing. Another dealer diagnosed problem but I didn't have time for them to replace part. I called service dept and I had a noise with my water pump bearing. Another dealer diagnosed problem but I didn't have time for them to replace part. I called service dept and Jeff was very dismissive as to the info I was giving him, but I needed part so I took jeep into grimsby Chrysler. The called later to tell me it was not water pump but was alternator. So I now have a new alternator and the noise is still there. I just took jeep into unique Chrysler and the did fix water pump and noise is gone. Unique also gave me a heads up on my back breaks that are dangerously close to stele on steel. The breaks were not mentioned in grimsby location.... I feel no pressure and confident with both my jeeps getting service 2 towns over in Burlington. More

Horrible service and bad attitude I need to have a senor reset on my vehicle because the repairs were done else where and they are charging a full hour of service to do it because the I need to have a senor reset on my vehicle because the repairs were done else where and they are charging a full hour of service to do it because the garage where I had the work done did not have the code to reset because Chrysler would not supply it. This is the second time since I bought my vehicle, less than 5 years ago, that this has happened. Go somewhere else!!!! Taylor Chrysler in Hamilton (only a few extra minutes away) is very helpful and understanding. The employee I spoke to kept cutting me off when I was talking because he was "to busy" to help me. Try taking customer service classes. As someone who works for a road service company, CAA, I will recommend to all customers to avoid this dealership at all costs!!!! More