Grimsby Chrysler Dodge Jeep

Great truck buying experience! Our sales man was Lou Traianopoulous and he walked us through our purchase going above and beyond. They didn't have the truck we wanted on the lot bu Our sales man was Lou Traianopoulous and he walked us through our purchase going above and beyond. They didn't have the truck we wanted on the lot but he found one online that matched our preferences. There was never any pressure only a willingness to listen to our needs and show us what was available. What we really liked also that there was no pressure to buy additional waranties or products. Thanks Lou for a pleasant transaction. We will recommend Lou Traianopoulous at Grimsby Chrysler Dodge Jeep Ltd to our friends and family. It was a great experience! More

Great service and very friendly people, also very efficient, lots of colours and different options to choose from. Also love the fact I will get the added bonus of and very friendly people, also very efficient, lots of colours and different options to choose from. Also love the fact I will get the added bonus of a great wolf lodge gift card. More

Easy to deal with ! This dealership was so different than the others in Grimsby. Mike Beaudoin was so laid back and easy-going. There was no pressure at all. He let us This dealership was so different than the others in Grimsby. Mike Beaudoin was so laid back and easy-going. There was no pressure at all. He let us test drive so many vehicles and also suggested some that we hadn't thought of. We didn't actually decide on our Jeep until the third visit and even then we did more test drives. Not a problem with Mike. He told us to take our time and be sure. The day we picked up our new Jeep, he went out of his way to make sure that we were happy with every detail. More

Pre-owned 2015 durango When we picked up our car, a few things had changed. Specifically the finance rate we were told. This was a bit disappointing because obviously it wa When we picked up our car, a few things had changed. Specifically the finance rate we were told. This was a bit disappointing because obviously it was a higher rate then we were advised. In the future, I will get everything in writing and read the paperwork more carefully. Also, there was a promo on for new purchases of a $250 gift card. We were told we could probably get this as a bonus but in the end we didn't. Not huge issues but makes my rating a "good" as opposed to "excellent". More

Great! Dave Foster and Dave Hanson were both great to deal with. No pressure, crazy sales tactics, or hidden fees. Very knowledgeable and easy to chat with Dave Foster and Dave Hanson were both great to deal with. No pressure, crazy sales tactics, or hidden fees. Very knowledgeable and easy to chat with. More

The Best! We dealt with Dave Hanson when trading in our truck for another truck. We have dealt with many dealerships over the years, and this was by far the mo We dealt with Dave Hanson when trading in our truck for another truck. We have dealt with many dealerships over the years, and this was by far the most straight forward, honest deal i have ever had. I would highly recommend Dave and this dealership. More

Great Buying experience with the recent purchase of our 2016 Dave Foster and Dave Hansen were very helpful and professional with the purchase of our new Truck. No pressure sale and fair market value for my trade Dave Foster and Dave Hansen were very helpful and professional with the purchase of our new Truck. No pressure sale and fair market value for my trade in. Mike Fox and his service team (Tyler) have been maintaining our family vehicles for the past several years and will continue to do so in the future. More

2011 Jeep Grand Cherokee Overland. Great Experience!! After having visited several dealerships in the surrounding GTA and Durham Region while searching for vehicle specifically a Jeep GCK Limited/Overland After having visited several dealerships in the surrounding GTA and Durham Region while searching for vehicle specifically a Jeep GCK Limited/Overland and receiving poor customer service, lack of product knowledge, push pushy sales reps that think your just another person walking in with no insight on how finances work or vehicles. I stumbled upon Grimsby Chrysler and the sales rep Mike B. I can truly say even while I communicated with him via email at first, he did not fail to provide top notch responses & customer service and was very transparent in providing vehicle history, warranty information, costs etc upfront even while I did even see the vehicle. He gave his best price upfront to which I countered within reason and he accepted - I mean how many times have we all heard "sorry that's the best I can do or dealerships not making huge return on this".. too many times!! Further understanding that I would be coming from a greater distance from the East end he went to extent of providing additional pictures of the vehicle interior, exterior and openly providing any pics of any dent or defects (if any) without hesitation just so that I could make an informed decision or take further interest in giving a deposit/making the trip to view the vehicle. Finally having met him in person and viewing the vehicle my interaction with him was no different than that as experienced via email! Very easy going and not once hinted to sitting down to sign. Though I opted out and took back my deposit he was professional still through & through right to then end! Having had enough experience in vehicle purchases and dealing with sales reps over the years and much can be said about car sales reps. Mike knew the product the product he was selling and didn't turn to just reading out an ad or vehicle specs and pressuring customer to sign to close a deal. He sat down explained things in detail even as the dealership had closed. As my search continues for a suitable vehicle I know that if Grimsby Chrysler landed a vehicle of my liking - I would gladly make the extended trip back without concerning myself again on cost of gas of distance to meet with Mike B and hopefully seal the deal or maybe in the near future for another vehicle instead! If every dealership/staff member provided this level of excellence in service I think we all would be walking into a dealership without the fear or feeling of "what am I going to lose next" or regretting signing the dotted line. Nick More

Horrible experience I bought a used vehicle here and it was a terrible experience. Once they have your money you are dead to them. Their idea of detailing a car is to do I bought a used vehicle here and it was a terrible experience. Once they have your money you are dead to them. Their idea of detailing a car is to do a crap wash job and that is it. Even after showing the sales manager the Bugs stuck to the grill he wouldn't admit they didn't detail it properly. It has taken over a month and I still haven't gotten my second key yet More