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Great West Chrysler Jeep Dodge - Service Center
Edmonton, AB
163 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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163 Reviews of Great West Chrysler Jeep Dodge - Service Center
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July 03, 2022
I had an issue with my van and Dave Elgie made sure I was taken care of … when the diagnosis of vehicle was tough he communicated and made sure I didn’t lose any time away from work … and the bill was less t taken care of … when the diagnosis of vehicle was tough he communicated and made sure I didn’t lose any time away from work … and the bill was less than expected… great service thx More
by moraaeel
Employees Worked With
Dave Elgie and Vern
June 17, 2022
Took jeep in to greatwest Chrysler West edmonton April 2022 for a leak under my jeeps front end and other lines done. Mechanic told me I should replace my rear output seal as well as he said it' April 2022 for a leak under my jeeps front end and other lines done. Mechanic told me I should replace my rear output seal as well as he said it's looking old ( never had a leak from rear of jeep before) total cost was $ 3040.00. Now it has been in 3 times as the rear output seal keeping leaking. 3rd time I took it in was on a Wednesday ( yes I had an appointment). Heard nothing all day and phoned next morning and found out it was sitting outside all day and never even looked at it. It's going on Friday now and have not been informed about if it has been fixed or even looked at. The second time I brought it in and They said it's ready after 8 hrs and I picked it up. They will not produce any paperwork stating they fixed it ! )Using excuse as 2 techs worked on it and they need to discuss there labour time). It probably sat outside all day and never looked at it, thats why it still leaks. The service manager at greatwest is useless, doesn't even remember who I was when I call to tell him it was leaking the second time that was 2 weeks ago. I plan on filing a complaint with AMVIC and also file civil complaint against this dealership. ABSOLUTE JOKE THIS DEALERSHIP IS. More
by No surprise
Employees Worked With
Dave Elgie
June 10, 2022
They try to make things affordable by breaking out the big job to a few small ones always keeping us in loop for what must be done immediately big job to a few small ones always keeping us in loop for what must be done immediately More
by Customer
Employees Worked With
Service people and mechanic were very upfront with asap and a little longer work
May 26, 2022
I came at an “off-time. 11:30 on a Tuesday morning. Car was seen almost immediately, and finished quickly. (Just an oil change). Everyone as very helpful. 11:30 on a Tuesday morning. Car was seen almost immediately, and finished quickly. (Just an oil change). Everyone as very helpful. More
by jldutton
Employees Worked With
Service department
May 05, 2022
The staff was very friendly and helpful , they were able to answer all of my questions , and when the service clerk couldn’t she was able to transfer me to some that was able to provide the answers I needed to answer all of my questions , and when the service clerk couldn’t she was able to transfer me to some that was able to provide the answers I needed . More
by essence1203
Employees Worked With
Jessica in service
March 23, 2022
The service department really dropped the ball this past weekend ! I booked my truck in for oil change & tire rotation . I was told they would need it for at least an hour . Then when I dropped it off they weekend ! I booked my truck in for oil change & tire rotation . I was told they would need it for at least an hour . Then when I dropped it off they told me two hours to get it done . When I called to book I was going to wait there for it for the hour . It took them nearly FIVE hours to get it done ! When I dropped it off I was told well you have to understand there were other people who were here at 7 am . What part of I booked a time slot is so hard to do to keep a customer satisfied ? Why overbook and make customers unhappy ? Then I pick the truck up & they didn’t even have the curtesy to clear the oil change message on the dash ! Not happy !! More
by gman57
