Great West Chrysler Jeep Dodge - Service Center

Thanks Great West Chrysler Took my truck in for a tedious headlight problem and I can honestly say that I really appreciate the time and the caring attitude I received from the Took my truck in for a tedious headlight problem and I can honestly say that I really appreciate the time and the caring attitude I received from the Service Department. Everything from the Service Writer (Karen Visser) to the fellow that gave me a ride to LA Fitness while my truck was getting repaired. I will definitely pass this on to my friends at the CFR, My Dodge Ram 1500 so far has been the best truck I have ever owned. Gary Anselmo More

Expect to wait forever. And get treated poorly I have two 2013 rams that I have brought here for service. Only reason I came here is because it is close to home. This is how it works - I phone a I have two 2013 rams that I have brought here for service. Only reason I came here is because it is close to home. This is how it works - I phone and make service appointment a week or two prior. - I drop the truck off at scheduled time. - They give me a timeframe on the simple work that needs to be done. - Timeframe gets quadrupled and they never call you to tell you its done. - There might be a few good people that work there but everyone seems to treat you like you are worthless and really don't give a xxxx. -Not to mention the prices here are an absolute joke, for example. I ask how much it would cost for a spare rim and tire for my ram. She told me it would cost $1000. -I was also quoted to replace a cummins engine with another used cummins engine $20,000 - A one hour tire rotation takes about 6 hours but don't worry we are not even gonna call you and tell you it's done we will wait for you to call us then forward you to a service advisor who won't asnwer. More

Poorest service Bought my car two years ago from them and few months later came in for service and asked why my steering wheel was shacking, they didn't do anything. Bought my car two years ago from them and few months later came in for service and asked why my steering wheel was shacking, they didn't do anything. Last year did a brake inspection and they still said nothing was wrong, just took to another dealer and they did another brake inspection because I was tired of the problem not being dealt with, they found the problem and more. So never doing anymore services with great west because they never listen to the customer. More

Bas Service Experience I had very bad experience with Great West Chrysler. My car had a minor exterior damage. Their service reps tricked me into a repair work for an estima I had very bad experience with Great West Chrysler. My car had a minor exterior damage. Their service reps tricked me into a repair work for an estimated cost of $150. After I handed over my car this was increased to $1,300 - what I promptly rejected. For the “diagnosis and administration” I still had to pay $90. Money wasted for nothing. This is a routine scam by their skilled staff. It’s a clear case of aggressive profiteering and unfair business practice. Do not take your car there or be prepared to get mugged!!! More

Great service and great people Had my 2012 Ram in the other day, came in with out an appointment and Chris went out of his was to make sure my truck got done as quickly as possible, Had my 2012 Ram in the other day, came in with out an appointment and Chris went out of his was to make sure my truck got done as quickly as possible, recommended all the proper maintenance that no other dealership had, even gave me a print out of the next services do. Great customer service. This guys and gals really care about people. More

"Your truck needs this" Oct 19,2014 Took my truck in for service ,2011 Dodge Ram 1500 69000K babied all its life.Get the dreaded "Our technician recommends call" The quoted p Oct 19,2014 Took my truck in for service ,2011 Dodge Ram 1500 69000K babied all its life.Get the dreaded "Our technician recommends call" The quoted price,wait for it,$6456.78.After I picked myself up off the floor in disbelief.I will never again return to this dealership.The product itself I'm satisfied with the service Cost not so much.Shop rate $145.00 hr Bahhahahahahah.Dont walk away run. More

I have a 2011 Chrysler 300. The radio stopped working so I checked the fuses but put them back incorrectly and the touch screen controls stopped working. This is what I mentioned the service rep. They calle I checked the fuses but put them back incorrectly and the touch screen controls stopped working. This is what I mentioned the service rep. They called us that they already spent 3 hours finding the problem and told us that it'll take another 4 - 5 hours not to fix it but to find out what's wrong. We canceled the order immediately and had to pay $380 Next day I picked up the car and they couldn't find the keys. I had to come another day to get my car. The following day I took my car to Stony Plain Chrysler where they found the problem immediately and they fixed it for $240 GST incl. The service at Stony Plain Chrysler was excellent and I'd recommend them. On the other hand Great West Chrysler will never see me there again. More

Cannot do the service correctly. Always need to take vehicle back to have things re-done. Zero customer service. No apologies provided nor reasons for why the services was done incorrectly (Transmissi vehicle back to have things re-done. Zero customer service. No apologies provided nor reasons for why the services was done incorrectly (Transmission flush that left transmission fluid all over my garage). Service Manager did not call even though I asked to speak with him/her. Advisors couldn't be bothered to call us when we had to take the vehicle back in. We were on hold for 45 minutes simply waiting to find out if the vehicle was fixed. Ignorant staff. Please DO NOT go here! More