Great West Chrysler Jeep Dodge - Service Center

Had a really bad experience with this dealership ( Service department) horrible service. I came in at 145 pm on a Saturday for an oil change. And they opened up the bay door. I drove in and one of the Service department) horrible service. I came in at 145 pm on a Saturday for an oil change. And they opened up the bay door. I drove in and one of the service techs was upset because there was 5 cars in there already. I asked are you not open tell 215 pm he said yes but policy says we can’t take anymore?not sure what this kid / service tech was talking about. I was so pissed off I needed the service and he has now made me never use this dealership ever again. Why let a person in if your just going to tell them sorry we have 5 cars already. That’s complete bull crap. More

Hi all, I received today for a signal light replacement Hi all, I received today for a signal light replacement on the passenger mirrow. I remember from the past I paid around $80. I had to pay $374.22 Hi all, I received today for a signal light replacement on the passenger mirrow. I remember from the past I paid around $80. I had to pay $374.22 ... when I confronted the person at the till she told to talk to the person I was dealing with. When confronted her regarding the bill she explained to me that they had to break the little mirrow for blind spots in order to replace the signal light and that these are the cost. Unreal I will get an second opinion from AMVIC. they use to have a great service. More

Fantastic! We were travelling and had car troubles with our Dodge Journey. We googled dealerships near us, and had the fantastic luck of finding this dealer. W We were travelling and had car troubles with our Dodge Journey. We googled dealerships near us, and had the fantastic luck of finding this dealer. We didn't have an appointment, but they worked us in, and got us fixed up with a fairly major repair. Service didn't have any loaners left, but Sales jumped in and got us a loaner vehicle so we were not stuck while in Edmonton. The service and staff are absolutely TOP NOTCH at Great West Chrysler Jeep Dodge. Everyone we dealt with was super from the reception people in Service, to the service technicians, to the sales staff - you can't go wrong here! More

Unbelievable bad Pulled in for oil change felt like I was in a club music loud,girls putting on makeup, and took over an hour! As we watch girls taking selfies still w Pulled in for oil change felt like I was in a club music loud,girls putting on makeup, and took over an hour! As we watch girls taking selfies still waiting hood up no one even looking at it. Went in to pay and told how bad the service was. This lead to a letter from management stating my warranty will be void if I go else where!! I've been going to Greatwest since 1991 and have bought many vehicles from Bart and his team. But have seen it not the same place I had first enjoyed going to there is still some employees that make it great and go out of there way to help you Magan in service is fantastic and Vern is alway so helpful and takes the time to help. I've always told friends about the dealership just wondering if I still will... I looked at new truck only to show if to my husband and the price was cheaper on website then what was quoted removed quickly as I phoned. More

I’ve just experienced the best customer service at this dealership and wished to give feedback. I worked with Cindy Bray and Vinny Sachdeva who both went above and beyond in order to help me. In the end, I dealership and wished to give feedback. I worked with Cindy Bray and Vinny Sachdeva who both went above and beyond in order to help me. In the end, I had a a recall on my vehicle addressed and since the vehicle is still under warrantee, the dealership made $0 on me today. However, Cindy spent over an hour on the phone acquiring information that would help me decide whether it would best for me to sell my car, trade it in, or keep it. Ultimately, I decided to keep my car. But if I need another car, I will certainly be coming back to talk to Cindy and Vinny again! Great job Great West Chrysler!! From a very happy customer. More

WILL NOT WARRANTY RECALL MESS UP went in to have them look at my vehicle in which they did a timing recall on a few years back, since they have done the recall there has been major vi went in to have them look at my vehicle in which they did a timing recall on a few years back, since they have done the recall there has been major vibrations coming from the engine. the plus have been done and i have a service folder on everything that has been done since new. i was pretty much told that i have to pay a diag fee for them to look at it when i know what the issue is. i was also pretty much told to fix it myself purchase tool needed to check timing. it has been looked at by mechanics who do not work at great west and i have been advised that timing is most likely out. funny how i didn't have these issues until i went in for a recall. will never go there again. will be escalating this to chrysler canada as i shouldn't have to take time out of my day constantly to fix a screw up. i understand that there has been some time and km in between visits but when i have maintenance records for all work done and no time to be taking vehicles in a for follow up work when the job should be done right the first time it is frustrating as all xxxx More

Customer Service Bought a brand new Diesel truck, lots of recalls. What upsetting is you try to book an appointment they, want to keep your truck all day, only do on Bought a brand new Diesel truck, lots of recalls. What upsetting is you try to book an appointment they, want to keep your truck all day, only do one recall at a time, than try to charge you. This has been going on for awhile. Book with Capital Chrysler Jeep Dodge, will fix more than one recall at a time. With no charge. You know where we will buy our next vechile. More