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Great West Chrysler Jeep Dodge - Service Center
Edmonton, AB
158 Reviews
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158 Reviews of Great West Chrysler Jeep Dodge - Service Center
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January 13, 2025
DO NOT PURCHASE A VEHICLE FROM THIS DEALERSHIP! !! Update!!! A year of nothing but problems since we purchased and now they are telling us to have the vehicle stolen and burnt because they can not !! Update!!! A year of nothing but problems since we purchased and now they are telling us to have the vehicle stolen and burnt because they can not find the issue and there is nothing they are willing to do for us!!!! WARNING!!! PLEASE SHARE! Do not purchase a vehicle from this dealership! We purchased a vehicle 4 months ago and it has been in the shop more than it's been at home. We went for our first service at this dealership and they put on the wrong filter and over filled my engine( after telling us they're will be a certified wagoneer mechanic working on it) oil all over my driveway and i have pictures to prove it.... than I ask them how we can fix the issue and all he says is I paid for the new oil change for yeah.( meanwhile I paid for oil changes in my xxxxing warranty).... nothing else was offered. ... than my brakes went out on the highway with my family in it and because it "fixed" itself there is nothing that can be done. Oh wait! they said they can help us.... with another sale where we would eat the negative equity. They said why would the dealership be willing to eat the cost if your not!!! For real? Like it's our fault they messed up the first service and the brakes went out? Not to mentioned your promised a wagoneer loner when yours is being serviced but have none available... service blamed sales saying that the only two on the lot are forsale!! I have spoken with Garrett, Vinny, David, Lance, and the list goes on. They will sell you a vehicle forsure but anything after that is not their problem. Us as the consumers get left eating the cost of this dealerships mistakes. UPDATE!!! Went to pick it up from warranty work being done and not even 5 minutes down the road it's worse than when we left it. Go to bring it back just to be told that we have to make an appointment.... More
by blundon400ex
January 08, 2025
So nice that they go above and beyond to do a vehicle inspection that wasn’t asked for to find any problems that they believe should be addressed inspection that wasn’t asked for to find any problems that they believe should be addressed More
by Sammy6661
Employees Worked With
Cashier
December 29, 2024
this is such an incredibly great dealership. The sales process was unbelievable and service. Every time is so wonderful. The sales process was unbelievable and service. Every time is so wonderful. More
by davejbowie100
December 18, 2024
First time receiving service here and the experience went very smoothly. Brian took care of me, very friendly and willing to help demeanour which is always appreciated! Great first time experience so far ove very smoothly. Brian took care of me, very friendly and willing to help demeanour which is always appreciated! Great first time experience so far overall. More
by Masonb45
Employees Worked With
Brian Rachid
November 01, 2024
Excellent service from the advisor and mechanic. Helped with service top-notch. Would recomend Great West Chrysler. Thanks Helped with service top-notch. Would recomend Great West Chrysler. Thanks More
by Randy
Employees Worked With
October 01, 2024
I took my Jeep in this week to do an oil change and to fix a leak. I also asked them to take a look at the A/C and heat, as it was only working when I turned it to the maximum volume. I asked for an estim fix a leak. I also asked them to take a look at the A/C and heat, as it was only working when I turned it to the maximum volume. I asked for an estimate price and time to get everything done, but I explained that the leak was the priority, and that I needed my car back the next day by the end of the day (I dropped off my car that day in the am), so if they couldn't do it all by then, to just fix the leak. A few hours later a get a text message from them saying that it will cost $1,200 to get everything done. I asked them why was it so expensive? They replied back saying that it would be a lot of labour to fix everything, and that the leak was coming from the front crankshaft seal. I told them I wasn't expecting it to be so much and asked for a few minutes to get back to them. They replied back telling me that if I wanted done by the end of next day I had to let them know right away so they could order the parts before cut off time. I decided to go ahead with it, as I needed my car for work, and I had no time to just be shopping around for a cheaper mechanic or a second opinion at the time. When I received the invoice, it stated that the leak was fixed and everything else was taken care of. The next day I noticed in my underground parking spot that there was a puddle of fresh leak again. I could not believe my eyes, and thought maybe it was just a residue or something that they used to wash that was still there. Today I go to my underground parking to drive my car to work, and there was a huge puddle, bigger than I ever seen before, it is now worse than when I took it in to get the leak fixed (as per pictures I posted here). So whatever they did to my Car, claiming to have "fixed that leak", they actually made it now worse than when I first brought my car in. I am extremely upset to say the least! They are closed for the weekend, and I have to wait for them to open during the week days now, to see what they are going to do about this now. But now I am wondering if I can trust these people with my Car? How do you take your Car to get fixed and they actually make it worse than before?! More
by agomes
Employees Worked With
Robert Kanak
