Great West Chrysler Jeep Dodge

I have a 2011 Chrysler 300. The radio stopped working so I checked the fuses but put them back incorrectly and the touch screen controls stopped working. This is what I mentioned the service rep. They calle I checked the fuses but put them back incorrectly and the touch screen controls stopped working. This is what I mentioned the service rep. They called us that they already spent 3 hours finding the problem and told us that it'll take another 4 - 5 hours not to fix it but to find out what's wrong. We canceled the order immediately and had to pay $380 Next day I picked up the car and they couldn't find the keys. I had to come another day to get my car. The following day I took my car to Stony Plain Chrysler where they found the problem immediately and they fixed it for $240 GST incl. The service at Stony Plain Chrysler was excellent and I'd recommend them. On the other hand Great West Chrysler will never see me there again. More

Originally went in to look at purchasing a 2014 Dodge Journey R/T, was told that evening that I was approved I was asking to pick the color and which options were important to me. I was also asked to em Journey R/T, was told that evening that I was approved I was asking to pick the color and which options were important to me. I was also asked to email or fax paystubs and the payout of my current vehicle to Jim White (finance) which I did before 9 am the next morning and in the email I asked for him to confirm that he has received it, never received a response. After emailing again the next day and still no response I waited until I went home from work and he stated that he had tried to call my employee to verify employment and they would not give him any information due to the "Privacy Act", absolutely not true as the number for my employer was MY OFFICE NUMBER, no call was made as I also have call display. He then stated that he would call me before noon on Saturday as I was already approved and he was just trying to get me a better interest rate, needless to say HE NEVER CALLED. I called the salesman that I originally dealt with Cory and he said that he would find out and get back to me within the hour....again NO CALL, my fiancé called and asked for Cory and he was told that CORY HAD BEEN LET GO! Then later on in the afternoon was called by general sales manager Roy, who stated that he had good news and bad news for me! The good news was the great interest rate, the bad news was that they could not get me into the R/T but I could have a CARAVAN......AT THIS POINT I ADMIT I LOST IT, I TOLD HIM I HAVE NOT NOR WILL EVER OWN A MINI-VAN. He said he would call me back......called again and said that I could have the SXT. I had been told that I was approved for the R/T, no answer was given. He told me to come down and take the SXT for a drive and that if I purchased it he would shake my hand and give me travel mugs (NEITHER OF WHICH HAPPENED). Went and signed and then they could find the second key, they told me they would order it and they would give me a call when it was in (was told it only takes a week to get one), I purchased the vehicle February 18/2014, no phone call so I called and they told me that my salesman would have to call me back. He did on Monday March 10th and said that I would have to book an appointment with service to get it programmed, was not told this originally. So now I have an appointment on Saturday as I WILL NOT TAKE TIME OFF WORK. When I spoke to service they told me to drop off my vehicle NOT GOING TO HAPPEN I HAVE BEEN TOLD THIS IS A 5 MINUTE JOB. Well after this RANT would I recommend, NO NO NO. More

The worst experience I have ever had with a Dealership! They not only CASHED my down payment, but they could not find me the vehicle I wanted but still cashed my debit account!! Very Rude and Unfriendly, t They not only CASHED my down payment, but they could not find me the vehicle I wanted but still cashed my debit account!! Very Rude and Unfriendly, the sales guy couldn't even be bothered to take a test drive with us and explain the vehicle. He lost my sale along with everyone I can tell about my bad experience. Do NOT go here, Run AWAY and shop somewhere where they will treat you with respect and not make you wait for someone to talk to! More

Cannot do the service correctly. Always need to take vehicle back to have things re-done. Zero customer service. No apologies provided nor reasons for why the services was done incorrectly (Transmissi vehicle back to have things re-done. Zero customer service. No apologies provided nor reasons for why the services was done incorrectly (Transmission flush that left transmission fluid all over my garage). Service Manager did not call even though I asked to speak with him/her. Advisors couldn't be bothered to call us when we had to take the vehicle back in. We were on hold for 45 minutes simply waiting to find out if the vehicle was fixed. Ignorant staff. Please DO NOT go here! More

Walking into the dealership was a huge mistake. Very pushy and dishonest staff. In the finance department they were even worse. DO NOT PUT DOWN ANY MONEY at this dealership. They will not refund it i pushy and dishonest staff. In the finance department they were even worse. DO NOT PUT DOWN ANY MONEY at this dealership. They will not refund it if you decide in the end not to buy from them. This is especially true if you buy from their competition. More

They Lie to you & will do anything to get you in. I would Highly reccomend not buying with Great West. Very Rude & Pushy. Will not be doing business with them anytime in the future. Told me NOT to s would Highly reccomend not buying with Great West. Very Rude & Pushy. Will not be doing business with them anytime in the future. Told me NOT to shop around and I would'nt be approved for finance at any other place which was a LIE!! More

This dealer lies and does not honor its word at all. They stole $1,000 and our car. Great West Chrysler = FRAUD! Go somewhere honest instead rather than patrionize con artists and theives. I so wish They stole $1,000 and our car. Great West Chrysler = FRAUD! Go somewhere honest instead rather than patrionize con artists and theives. I so wish I had thought to read consumer reviews. Everyone I talked to that has dealt with this organization espresses that they have same bad taste in their mouth. These guys are NOT to be trusted in any way shape or form - seriously. Run - don't walk - take your business elsewhere. More