Great West Chrysler Jeep Dodge

Bas Service Experience I had very bad experience with Great West Chrysler. My car had a minor exterior damage. Their service reps tricked me into a repair work for an estima I had very bad experience with Great West Chrysler. My car had a minor exterior damage. Their service reps tricked me into a repair work for an estimated cost of $150. After I handed over my car this was increased to $1,300 - what I promptly rejected. For the “diagnosis and administration” I still had to pay $90. Money wasted for nothing. This is a routine scam by their skilled staff. It’s a clear case of aggressive profiteering and unfair business practice. Do not take your car there or be prepared to get mugged!!! More

Won't come back here! Well we came in to trade in our van for a Ram truck. We were met by Eden and pulled into her office to make a deal. She suggested a "demo" model she Well we came in to trade in our van for a Ram truck. We were met by Eden and pulled into her office to make a deal. She suggested a "demo" model she has been driving around for a few months so we took it out and drove it around. I liked it and decided we would try for that vehicle. We did the paperwork and she shook our hands saying congratualtions!!! - like it was a done deal and we'd be driving away in no time. We then talked to a fellow in the finance department and awaited our answer as we had lunch. After about an hour and a half Eden said finance was still working on it so we decided to go home and she said she would phone us with an answer. 3:30 pm rolled around and no phone call so I decided to call her since she said she was leaving at 3:30. I asked reception if she was still there and was greeted with a rude "I don't know". I was then routed to her office phone with no answer. I tried calling her on her personal cell phone and was directed to her mailbox. I then tried calling the finance department for answer and left a message for the guy we were dealing with to call me. No phone call came back. Its been 3 days now and no calls, no emails...nothing. With service like that we went to Crosstown and were treated like real, live customers and bought a new Ram. Rude reception, treated like a no body and just plain ignored.....won't be going back to Great West! More

Great service and great people Had my 2012 Ram in the other day, came in with out an appointment and Chris went out of his was to make sure my truck got done as quickly as possible, Had my 2012 Ram in the other day, came in with out an appointment and Chris went out of his was to make sure my truck got done as quickly as possible, recommended all the proper maintenance that no other dealership had, even gave me a print out of the next services do. Great customer service. This guys and gals really care about people. More

Great...until I had a question AFTER the deal was done I was actually impressed with our purchasing experience at first. The salesperson was friendly, knowledgable, helpful, and pleasant. The management I was actually impressed with our purchasing experience at first. The salesperson was friendly, knowledgable, helpful, and pleasant. The management was nice to deal with, even during the price negotiation song and dance. We purchased a jeep rubicon that I love, for a price I feel was fair. All was excellent, until I had a question after the deal was done and the jeep was home. Turns out that the soft top was partially installed under the hard top (it actually says clearly in the owners manual not to drive the vehicle this way), and the hard top had to be completely removed in order to disassemble the soft top. We thought the soft top was just sitting across the back, not installed. It was clear when I purchased the vehicle that I needed the cargo space for sports bags, but with the soft top blocking the back door, I was unable to use the vehicle as I needed to. Driving the jeep with the soft top installed this way was also causing rubbing on the outer casing for the top. I sent a polite email asking if it was possible for them to assist me in the removal of the soft top if I stopped by, but I received no response. Considering how much we spent, the fact that the salesperson knew I needed access to the cargo hold, and the fact that we have two teenagers of driving/vehicle purchasing age, I didn't feel that this was a lot to ask. Unfortuantely the salesperson seems to have forgotten that people will refer based on the whole experience, including after-sale care. Once they have your money, you are no longer important. If you want to feel as though your dealership appreciated your sale, shop elsewhere. More

"Your truck needs this" Oct 19,2014 Took my truck in for service ,2011 Dodge Ram 1500 69000K babied all its life.Get the dreaded "Our technician recommends call" The quoted p Oct 19,2014 Took my truck in for service ,2011 Dodge Ram 1500 69000K babied all its life.Get the dreaded "Our technician recommends call" The quoted price,wait for it,$6456.78.After I picked myself up off the floor in disbelief.I will never again return to this dealership.The product itself I'm satisfied with the service Cost not so much.Shop rate $145.00 hr Bahhahahahahah.Dont walk away run. More

Talking down to my "Wifey" is not a good way to make a sale. My girlfriend and I are looking to buy a SUV. We visited Great West to look at the Jeep Grand Cherokee. I would like to claim I have first and final s My girlfriend and I are looking to buy a SUV. We visited Great West to look at the Jeep Grand Cherokee. I would like to claim I have first and final say in the choice of our next vehicle, but that is a deluded image at best. When one of the salesmen approached us in the lot, he was rude and talking down to us like we didn't know anything - a dangerous thing to do in our info saturated internet age - I have heavily researched this Jeep and know the numbers, even if he didn't. He also blew cigarette smoke in our faces while talking to us. This made my girlfriend disgusted so we went inside to get away from him. Inside we sat in one of the Grand Cherokees on the showroom floor. It was beautiful. My girlfriend sat in the drivers seat, while I sat in the passengers. One of the salesmen (a different one) came to the side window and talked up the vehicle and how "manly" it was. His comments deeming it "for men" really helped my girlfriend imagine driving it. The fact my girlfriend was in the drivers seat should have been a real hint. His final comment (cause my girlfriend walked out of the showroom after this) was how even my "Wifey" could drive it. I thought she was going to stab him in the face. We may still buy a Jeep Grand Cherokee Limited, but not from Great West! More

car is ready but..... paper work is done, insurance is done, car is ready but...... since i had to get my new license (because i lost my other copy) they will not release m paper work is done, insurance is done, car is ready but...... since i had to get my new license (because i lost my other copy) they will not release my car even tho every other thing is done they have a copy of my old expired license and i can show them the piece of paper the serves as my current license till i get my hard copy delivered in the mail. uggghhhhh totally feeling frustrated with the whole process when i called other dealerships and none of them required the hard copy and the paper copy would of been fine. all i can say is GET ME MY CAR. More

Lack of Respect for the Customer I bought a vehicle at this dealership. I was not treated as a valued customer that was spending their money with them. I was treated, to me, as if I w I bought a vehicle at this dealership. I was not treated as a valued customer that was spending their money with them. I was treated, to me, as if I was in a fast food restaurant. Get me in, tell me what I want, get everything ready for me to sign without telling me any of the details and get me out the door. While the sales person was nice, he could not answer any questions or offer any incentives or was even willing to do so. Right after I picked up my vehicle, I sent a two page letter expressing my displeasure and describing the entire experience to the General Manager, General Sales Manager, President/Owner and Chief Executive Office. I have never had an experience like this nor have I ever been treated in this fashion. The General Manager did call me and asked what they could do to rectify this experience. I hadn't even thought that far but I did mention that I had inquired about the lifetime oil changes which I was not eligible for apparently. When I mentioned that, all he said is that "well you did get $3000 off the price". Also, when I mentioned there was no owner's manual in the vehicle, he said to look in a special compartment in the glove box. He said he gets a lot of these calls. I said I had and there was nothing there. I also mentioned if he got his sales person to show you where it was supposed to be before they left the lot, his phone calls would reduce in volume. He was polite during the whole call and I was impressed he phoned the same day as he received the letter even if there was no tangible resolution on my part. The Sales Manager was on holidays and left a message saying he would call and I never heard back from him. I got no response from the President or CEO. And now when I listen to the radio I find they are selling my exact vehicle for half of the price of what I am paying bi-weekly. I will not go back to Great West for any future purchases and would not recommend anyone go there if you expect customer service. More

Won't return deposit on car they did not have. August 20, 2014 we tried to purchase a jeep from these people. They took a deposit on a jeep they did not have, but said they could get. They did no August 20, 2014 we tried to purchase a jeep from these people. They took a deposit on a jeep they did not have, but said they could get. They did not get the car but still have not returned our 1000 dollar deposit or any of our phone calls. It is now Sept 2nd. More

The service sucked My dad and I went to go test driver the jeep patriot and we were walking around the lot but no one came out to see if we needed help with anything so My dad and I went to go test driver the jeep patriot and we were walking around the lot but no one came out to see if we needed help with anything so we went inside because we thought maybe where we were looking no one could see us. Then we went inside the showroom and not one person said "hi" to us at all not even the reception lady and she wasn't on the phone at the time. So we walked around the showroom for about 15-30 mins and no one even asked us if we needed help or asked us how we were doing. The last thing I have to say is I will never go there again and I will tell all my friends not to go there to buy a vehicle because the service is terrible. More