Great West Chrysler Jeep Dodge

Great experience Bought a new Dodge Ram here Oct.14, 2017. Visited 3 other dealers before arriving at this one. Met the sales guy by the name of Whitroy as soon as Bought a new Dodge Ram here Oct.14, 2017. Visited 3 other dealers before arriving at this one. Met the sales guy by the name of Whitroy as soon as I arrived and felt very comfortable dealing with him and bought my new truck 2 hours after arrival. Very friendly, professional, polite, and did not make me feel pressured at all. The manager was also professional and nice, and when I told them both I wanted to leave and just think things over I didn't feel guilt from them. They simply wanted to work with me and get me the best price that I wanted for that truck. In the end I decided on this dealership (which is the furthest dealer in Edmonton from my home in Sherwood Park) because they were easy to deal with, worked with me on getting the price I wanted with a couple extras, did not use high pressure sales tactics, and friendly and professional. I would also like to mention the shop Foreman named Vern who went above and beyond to get my shaky truck fixed immediately at 3:30pm on the day I picked up my new truck. He solved the issue himself in the shop and put me ahead of the other vehicles and got me back on the road within half hour, telling me it was his pleasure and he wanted to make sure my new truck was 100% for me that day. Highly recommend and looking forward to all my future dealings with these guys. More

Friendly and great service No real hiccups. The dealer experience. don’t go in with a hot head of steam. But they make it work for you and Warren was a fantastic sales rep. Kind No real hiccups. The dealer experience. don’t go in with a hot head of steam. But they make it work for you and Warren was a fantastic sales rep. Kind, easy to work with, and in the end when the dealership confused things and was unorganized, he came through and made it happen. More

I Love This Dealership This is my second time vehicle purchasing from this dealership. I experienced several dealership around my area, this one is the most friendly dealer This is my second time vehicle purchasing from this dealership. I experienced several dealership around my area, this one is the most friendly dealership and people here are very nice to customer. More

Very very impressed Once again I am very impressed with the customer care that I am treated with at Great Western Chrysler and Jeep this is the second vehicle that I've b Once again I am very impressed with the customer care that I am treated with at Great Western Chrysler and Jeep this is the second vehicle that I've boughten with them and they always treat me like I am there very top number one customer they are very honest and very helpful throughout every step of the process of buying a new vehicle. A special thanks to Shawn Shute who is an amazing amazing salesman I can't even call him and salesman anymore he's more like family and that's exactly how I feel that I'm treated when I'm there. Thank you to all of the other staff who have helped in the process of me purchasing my 2017 Jeep Cherokee a week ago I'm extremely happy with it and especially happy with how hard everybody worked to get this deal done for me thank you so so much everyone. More

Professional and hard working Originally went in looking for a used Dodge Ram 1500 Sport. Eden was very helpful and informative abut the truck features and what it has to offer. Af Originally went in looking for a used Dodge Ram 1500 Sport. Eden was very helpful and informative abut the truck features and what it has to offer. After further consideration, I decided to opt out because I wanted to purchase a new truck instead. They didn't have the one I wanted, but managed to have it delivered from Calgary on very short notice as I was in a hurry to make the purchase before moving back to Toronto. Overall, they helped me out with every step of the way from finding a car to securing a loan with very little effort. They are great at what they do. More

Eden is the best. Our experience started by contacting the dealership through the web. This where we first came into contact with Eden Donahue, wonderful s the best way Our experience started by contacting the dealership through the web. This where we first came into contact with Eden Donahue, wonderful s the best way to describe her. What a joy to meet a professional, charming, knowledgeable and smart sales person. We never felt pushed or under pressure. Eden went out of her way to make sure we were informed and understood what we were buying. When the time came for the haggling we were sent to Bjorn the New car manager. It worked well and I love to haggle, at the end he took me for $200.00 more than I wanted to spend but what you gonna do. Once that was done we were back with Eden where we finished the deal. The vehicle was not to Eden's satisfaction so it was sent back to be cleaned and polished. I cannot remember the gentleman's name who did the final detailing but he was great. We are completely satisfied and happy with our 2017 Jeep Trailhawk. We would go back to Great West again in a blink. Well done and thank you very much. Dale and Holly Hycha More

Service ripoff Took my Dodge journey in for diagnostics with a clicking sound in the engine. They alled back six hours later saying would cost $900 to fix it. I dec Took my Dodge journey in for diagnostics with a clicking sound in the engine. They alled back six hours later saying would cost $900 to fix it. I declined the repairs and asked when it would be ready, and when I went to pick it up they gone on ahead with repairs anyway doing a bunch of work that was totally unnecessary. Ended up paying $400 for diagnostics and some unecessary parts. Took vehicle to stony plain Chrysler the very next week, and they found the problem and diagnosed it and fixed Underwarranty. GWC service department was abusive, arrogant, and had the gall to threaten to withhold my warranty due to a dirty air filter if I didn't pay More

Bait and switch sales techniques Was searching for a new car, I had an offer on paper from a salesman at GWC for a vehicle and got a written offer for that vehicle for $140 biweekly. Was searching for a new car, I had an offer on paper from a salesman at GWC for a vehicle and got a written offer for that vehicle for $140 biweekly. It was missing a few items, so I got an email that night from the salesman stating they found the car that had everything I needed for about the same "140ish" bi weekly. I phoned the next day to confirm the email price and availability, and was told it was still there. When I got there they tried to switch me on to a more expensive car which I declined and when I gave them the deposit to buy the car, they came back and said oh sorry it's $179 biweekly not 140 Tried to rip me off for over 6000 more than what the email promised More

Helpful, Friendly, In Every Way Possible Arthur was Friendly, courteous and non pushy, answering all our questions and helping us find what we needed. Always trying to help ! Highly recommend Arthur was Friendly, courteous and non pushy, answering all our questions and helping us find what we needed. Always trying to help ! Highly recommend Great West and ask For Arthur More

Adam ( rude shuttle driver) Shuttle driver Adam was rude upon drop off and pick up. Has a bad attitude, I looked out window and saw him so grabbed my stuff and ran. When I got in Shuttle driver Adam was rude upon drop off and pick up. Has a bad attitude, I looked out window and saw him so grabbed my stuff and ran. When I got in I made light conver about Had I known he was coming I would of been waiting for him. Was told rudely they don’t call befor they come. Also on the way was asking about a second pick up as I had an specialist apoint that I did not want to cancel if I did not have to.. I was quite Ridley told one pick up only( one drop only) so ok now I know but you did not have to be so rude in telling me!! Where is the nice driver!! That I experianced last time?? He was friendly and kind.ADVISE OTHERS TO ASK WHO DRIVER IS BEFOR SCHEDUALING APOINTMENT!! So you don’t have to deal with rude! Or get work done at other dealership More