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Grande Prairie Volkswagen

Grande Prairie, AB

Overview
Employees
Reviews
Vehicles
4.8
1,114 Reviews
Grande Prairie Volkswagen in Grande Prairie, AB treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
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11425 104 Ave

Grande Prairie, AB

T8V 0N7

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Showing 1,114 reviews

November 01, 2024

I cannot recommend the dealership at all, I have a terrible experience. I felt forced to buy a vehicle, very transactional, not willing to move on the price When it’s been sitting for over a year. I e More

by Allison.robertson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Paige Shelton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Teri Lorenzen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 06, 2024 -

Grande Prairie Volkswagen responded

I'm sorry to hear about your experience, Allison. We strive to make every visit a positive one and regret that we didn't meet your expectations. Your feedback is important, and we'll use it to improve our service. I'm glad Teri could make a positive impression. If you'd like to discuss your experience further, please feel free to reach out to us directly.

October 31, 2024

Was here for buying the car. Got all the support i needed and the staff helped me to get the perfect match for my drive. Thanks for your support specially navpreet kaur. More

by Avipunia
Recommend Dealer
Yes
Employees Worked With
NavPreet Kaler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 02, 2024 -

Grande Prairie Volkswagen responded

Thank you, Avipunia, for the kind words! We're thrilled to hear that Navpreet and our team could assist you in finding the perfect match. It’s our pleasure to provide a supportive and seamless experience for each of our customers. Welcome to the Grande Prairie Volkswagen family—enjoy your new vehicle! 🚗😊

October 30, 2024

Bought a Tiguan in the summer, there was a issue I was assured would be fixed. Long story short, the vehicle still has glitches and I will not be returning for a 5th attempt. Was given a $500 in store cre More

by Quinn R
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Paige Shelton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sarah Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 30, 2024

Volkswagen is great gave me lots of info and all departments were very nice love Chloe in sales More

by cin
Recommend Dealer
Yes
Employees Worked With
Chloe Reardon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 02, 2024 -

Grande Prairie Volkswagen responded

Thank you so much for the kind words! We're thrilled to hear you had a fantastic experience with Chloe and that our team provided you with all the information you needed. We’re here to make every step as smooth as possible, so it’s wonderful to know you felt well taken care of. Enjoy your new vehicle, and please don’t hesitate to reach out if you need anything else. Safe travels, and welcome to the Grande Prairie Volkswagen family! 🚗💙

October 27, 2024

Chloe In sales is wonderful. Knew what I was looking for and how to help. Super patient More

by KF
Recommend Dealer
Yes
Employees Worked With
Chloe Reardon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 01, 2024 -

Grande Prairie Volkswagen responded

Hi KF, Thank you for the kind words! We're delighted to hear that Chloe provided the support and patience you were looking for. Knowing she could help you find exactly what you needed is what we strive for. We appreciate your recommendation and look forward to serving you again in the future! Best, The Grande Prairie Volkswagen Team

October 26, 2024

What an excellent showroom at Volkswagen. Very welcoming, awesome team, honest and informative. Shoutout to Logan! More

by Connor McGrath
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Logan Shumaker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 01, 2024 -

Grande Prairie Volkswagen responded

Hi Connor, Thank you so much for your kind words! We’re delighted to hear that you had an excellent experience in our showroom. Logan and the rest of our team work hard to create a welcoming and honest environment, and we're thrilled it made a positive impact on your visit. If you need anything in the future, don’t hesitate to reach out! Warm regards, The GPVW Team

October 25, 2024

Excellent transaction. Sarah was a pleasure to work with. This is the second vehicle I have purchased from her. More

by George
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Madison Stoddart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sarah Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 01, 2024 -

Grande Prairie Volkswagen responded

Hi George, Thank you for choosing us once again, and for sharing your positive experience! We’re delighted to hear that Sarah made the process smooth and enjoyable for you. Enjoy your vehicle, and we look forward to serving you again in the future! Best regards, The GPVW Team

October 24, 2024

Logan is amazing! ! He actually listened to what I was looking for! Thank you for your help! More

by njb
Recommend Dealer
Yes
Employees Worked With
Logan Shumaker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 26, 2024 -

Grande Prairie Volkswagen responded

Hi njb, Thank you so much for your awesome feedback! We’re thrilled to hear that Logan was able to listen and help you find exactly what you were looking for. Your satisfaction is our priority, and it’s great to know that Logan made the experience exceptional for you. If you ever need anything in the future, don't hesitate to reach out. Thanks again for choosing Grande Prairie Volkswagen! Best regards, The Grande Prairie Volkswagen Team

October 24, 2024

Problem didn’t get fix on our brand new vehicle and they didn’t top up the air on my tires either like I asked. The next day after appointment the SOS service light came back on. More

by Derek Hadley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mickaela Ward
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 26, 2024 -

Grande Prairie Volkswagen responded

Hi Derek, Thank you for taking the time to leave us your feedback. We are truly sorry to hear that your recent service experience did not meet your expectations. Ensuring that our customers are fully satisfied is a top priority for us, and we sincerely apologize for the oversight in addressing your vehicle's issues. We would appreciate the opportunity to make things right. Please feel free to reach out to us directly so we can ensure that your concerns are properly addressed. Thank you again for your feedback, and we hope to have the chance to provide you with a better experience moving forward. Sincerely, The Grande Prairie Volkswagen Team

October 23, 2024

Neat and tidy dealership with very knowledgeable staff and easy to talk to. Logan was awesome and easy to deal with. More

by juston
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Philippe Beaupre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Logan Shumaker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 25, 2024 -

Grande Prairie Volkswagen responded

Hi Juston, thank you for your positive feedback! We're glad to hear you had a great experience with our knowledgeable team, especially with Logan. We appreciate your input on the pricing transparency and will work on making improvements. If there's anything more we can assist with or if you have any questions, don't hesitate to reach out. We look forward to serving you again in the future!

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