Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Back
View Service Center
Write a review

Grande Prairie Volkswagen

Grande Prairie, AB

Overview
Employees
Reviews
Vehicles
4.8
1,114 Reviews
Grande Prairie Volkswagen in Grande Prairie, AB treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
Contact Dealership
View Awards

11425 104 Ave

Grande Prairie, AB

T8V 0N7

Directions

By Type

Showing 1,114 reviews

November 29, 2024

This is the 3rd Volkswagen I have purchased from GP Volkswagen. First the Jetta, then a Taos, and now a Tiguan! Service has always been awesome to deal with. I’ve also worked with both finance girls an More

by t.grace.21
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Philippe Beaupre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Turcotte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Madison Stoddart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Adewunmi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sarah Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 03, 2024 -

Grande Prairie Volkswagen responded

Hi 1.grace.21, Wow, thank you so much for your continued loyalty! We're thrilled to hear this is your third Volkswagen purchase from us, and that you've had such a positive experience each time. We'll be sure to share your kind words with Philippe, Shawn, Madison, Michael, Sarah, and our finance team. It's fantastic to hear that they've made your car buying experiences so enjoyable, from the Jetta to the Taos and now the Tiguan! We love that you appreciate their thorough explanations and friendly approach. We're so glad you choose Grande Prairie Volkswagen, and we hope you enjoy your new Tiguan! Sincerely, The Grande Prairie Volkswagen Team

November 29, 2024

Excellent sales and service, would recommend 10/10. Bought a 2024 Tiguan and love it! More

by CC
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chloe Reardon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 04, 2024 -

Grande Prairie Volkswagen responded

Hi CC, Thank you so much for the fantastic review! We're thrilled to hear that you had such a positive experience with our sales and service departments. We aim to provide excellent service across all areas of our dealership, and it's fantastic to know we hit the mark! We're also excited you're loving your new 2024 Tiguan! It's a fantastic vehicle, and we know you'll enjoy many happy miles behind the wheel. Thanks again for the 5-star rating and for the 10/10 recommendation! Sincerely, The Grande Prairie Volkswagen Team

November 28, 2024

Very good went out of their way with my service. Service manager was very good and answered all my questions . More

by wasper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Loewen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mickaela Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jade Terry
Report | Print
Dec 01, 2024 -

Grande Prairie Volkswagen responded

Hi wasper, Thank you so much for the kind words! We're thrilled to hear that our service team went above and beyond to provide you with exceptional service. We'll be sure to share your compliments with Bryan, Mickaela, and Jade, as well as our service manager. We appreciate your 5-star rating and your feedback! Sincerely, The Grande Prairie Volkswagen Team

November 28, 2024

Neat, clean and tidy with customer oriented staff that are very pleasant, friendly, and accommodating to work with More

by digitec
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Turcotte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Madison Stoddart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Loewen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Teri Lorenzen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mickaela Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 01, 2024 -

Grande Prairie Volkswagen responded

Hi digitec, Thank you for the wonderful review! We're so glad you found our facility neat and tidy and our staff pleasant, friendly, and accommodating. We strive to create a welcoming and positive environment for all our customers. We appreciate you taking the time to share your positive experience, and we'll be sure to pass along your compliments to Shawn, Madison, Bryan, Teri, and Mickaela. Thanks again for the 5-star rating! Sincerely, The Grande Prairie Volkswagen Team

November 28, 2024

I’m. always happy with the customer service the work is done in time and the staff provide good service More

by Venessa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mickaela Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 01, 2024 -

Grande Prairie Volkswagen responded

Hi Venessa, Thank you for the amazing review! We're so glad to hear that you're consistently happy with our service department. We strive to provide efficient and timely service, and it's wonderful to know we're meeting your expectations. We appreciate your kind words about our staff and their dedication to providing good service. We'll be sure to share your compliments with Mickaela Ward. Thanks again for the 5-star rating and for choosing Grande Prairie Volkswagen! Sincerely, The Grande Prairie Volkswagen Team

November 27, 2024

Fantastic service and friendly staff make this a welcoming environment for the end user. My car is always repaired right the first time and seems to always come out cleaner than it came in! More

by nico.s.shull
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Larson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mickaela Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 28, 2024 -

Grande Prairie Volkswagen responded

Hi Nico, Wow, thank you for the fantastic review and for the kind words about our service team! We're thrilled to hear that you appreciate our friendly staff and that your car is always repaired right the first time. We also appreciate you noticing how clean your car is when you get it back – we strive to go the extra mile! We'll be sure to share your compliments with Brad and Mickaela. Thanks again for choosing Grande Prairie Volkswagen! Sincerely, The Grande Prairie Volkswagen Team

November 26, 2024

This is a great dealership. We did not buy our Atlas there bet we go there for service a lot and we have been happy. They always offer shuttle service and they consider that we More

by jeannirom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mickaela Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jade Terry
Report | Print
Nov 28, 2024 -

Grande Prairie Volkswagen responded

Hi Jeannirom, Thank you for the great review! We're so glad to hear that you've been happy with our service department, even though you didn't purchase your Atlas from us. We appreciate you highlighting our shuttle service and our efforts to accommodate out-of-town customers. We understand that your time is valuable, and we strive to make your service experience as efficient as possible. Thanks again for the 4-star rating! Sincerely, The Grande Prairie Volkswagen Team

November 20, 2024

For time scheduled diagnostic check it took about 3. 5 hours for a 15 minute check . I realize that unforeseen things can interfere with timely service but travelling into dealership from an hour away ma More

by smagill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mickaela Ward
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 23, 2024 -

Grande Prairie Volkswagen responded

Hi smagil, Thank you for taking the time to share your feedback. We appreciate your honesty and understand your frustration regarding the delay in your service appointment. While we strive to adhere to our schedule, unforeseen circumstances can sometimes cause delays. We apologize that the wait time was significantly longer than expected, especially considering your travel time. We value your business and are committed to improving our service timeliness. We will be reviewing our scheduling and service processes to minimize such delays in the future. We appreciate your kind words about our service staff and their communication. We will continue to prioritize clear communication and customer satisfaction. Sincerely, The Grande Prairie Volkswagen Team

November 18, 2024

The service department was fast and done in timely manner. I would recommend them to others. More

by Juliaoh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mickaela Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jade Terry
Report | Print
Nov 21, 2024 -

Grande Prairie Volkswagen responded

This is a fantastic review, Jullagh! We're thrilled to hear that our service department was fast and efficient. We pride ourselves on providing timely service, and it's wonderful to know we met your expectations. Thank you for the 5-star rating and for recommending us to others. We appreciate your business and hope to see you again soon! Perhaps next time you're in, you can tell us more about what made your experience with Mickaela Ward and Jade Terry so positive. We love to hear about our team members going above and beyond!

November 16, 2024

Always had good service here never an issue… And if there was they always rectified it … great staff too specially, the service department! More

by durannie84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jade Terry
Report | Print
Nov 21, 2024 -

Grande Prairie Volkswagen responded

Hi durannie84, Thank you for the fantastic review and for consistently choosing Grande Prairie Volkswagen for your service needs! We're thrilled to hear you've always had a good experience with our service department. We appreciate your kind words about our staff, especially the service team. We'll be sure to share your compliments with them. Thanks again for the 5-star rating! We look forward to seeing you again soon.

1
...
6
7
8
...
112