Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Hi Charles, Wow, thank you so much for your incredible loyalty and this fantastic review! We're absolutely thrilled to hear that you've been a loyal customer since 2015 and that our service department has consistently exceeded your expectations. It's wonderful to know that we've provided you with the outstanding and reliable service you've come to expect from Volkswagen. We truly appreciate your kind words and will be sure to share your compliments with Jade Terry and the entire service team. Thank you for being such a valued customer, Charles! We look forward to continuing to serve you for many years to come. Sincerely, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Hi Chute tj, Wow, thank you so much for the incredible feedback and for your continued loyalty! We're absolutely thrilled to hear that this is your third vehicle purchase from us, and that Paige has consistently provided you with such a fantastic experience. We'll be sure to share your kind words with Paige, Madison, Nathan, and Sarah. It's fantastic to hear that they made your car-buying journey so enjoyable. We especially appreciate you highlighting Paige's product knowledge and dedication to ensuring you were happy with your purchase. She truly is a top-notch agent! We're so glad you choose Grande Prairie Volkswagen, and we hope you enjoy your new car! Sincerely, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Hi Anyae, Thank you so much for the kind words and fantastic review! We're so glad to hear that Navpreet provided you with such a positive experience. We'll be sure to pass along your compliments; she'll be thrilled to hear it! We strive to make sure every customer feels taken care of, and it sounds like Navpreet went above and beyond to ensure everything was perfect for you. We appreciate your business and hope you love your new Volkswagen! Sincerely, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Hi SS, Wow, thank you so much for the incredible feedback! We're absolutely thrilled to hear that your experience purchasing your car from Sarah was so positive. We'll be sure to share your kind words with Sarah, Darcy, and Shawn. They'll be delighted to know they made your car-buying journey so smooth and enjoyable. It's fantastic to hear that their dedication to providing exceptional service and attention to detail was so appreciated! We're so glad you chose Grande Prairie Volkswagen, and we hope you enjoy your new car! Sincerely, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Hi Chloe, Thank you so much for the amazing review! We're so happy to hear that you had such a positive experience with us and that you love your new car! We'll be sure to let Chloe know how much you appreciated her assistance. We're thrilled she was able to help you find the perfect vehicle. Thanks again for the 5-star rating and for the recommendation! Sincerely, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Hi emeriemacdonald, Thank you for the fantastic review! We're so glad to hear that you've always had a positive experience with our service department and continue to choose us for your oil changes. We appreciate your loyalty and will be sure to share your kind words with Darcy, Sam, Philippe, Shawn, Brad, Bryan, Mickaela, and Jade. We strive to provide efficient and top-notch service, and it's wonderful to know we're meeting your expectations. Thanks again for the 5-star rating! Sincerely, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Hi Erinmarie02, Thank you for the fantastic review! We're so glad to hear that you've always had a positive experience with our service team. We appreciate you highlighting our customer service at the desk and our shuttle service. We'll be sure to share your kind words with Bryan Loewen and our shuttle driver. We strive to make your service experience as convenient and enjoyable as possible, and it's wonderful to know we're meeting your expectations. Thanks again for the 5-star rating! Sincerely, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Hi Thalitha, Wow, thank you so much for the incredible feedback! We're absolutely thrilled to hear that you found our service overwhelming in the best way possible! We'll be sure to share your kind words with Teri and Sarah. They'll be delighted to know that their professionalism and dedication to customer service made such a positive impact on your experience. We're so glad you chose Grande Prairie Volkswagen for your new vehicle purchase! Sincerely, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Hi Chantel, Thank you so much for the amazing review! We're absolutely thrilled to hear that you're consistently impressed with our service and choose us for all your vehicle needs. We appreciate your loyalty and will be sure to share your kind words with Mickaela Ward. We strive to provide the best possible service experience, and it means a lot to us that you trust us with your vehicle. Thanks again for the 5-star rating! Sincerely, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Hi Svend, Thank you for the great review! We're so glad to hear that you had such a positive experience with our service advisor, Angela. We'll be sure to pass along your compliments about her knowledge, helpfulness, and willingness to go above and beyond. We appreciate your feedback regarding the workmanship rating. We are always looking for ways to improve and ensure our customers are completely satisfied. Could you please provide more details about what specifically impacted your rating in this area? This valuable feedback will help us address any areas of concern and continue to deliver top-notch service. Thanks again for choosing Grande Prairie Volkswagen! Sincerely, The Grande Prairie Volkswagen Team

Svend responded

From the beginning we have had heating issues and unfortunately all we have got is the run around on how there is nothing wrong with the car. But when you have to get into a cold vehicle and drive it after it running for 45 mins for it to warm up is totally unacceptable. We have spoke to a couple different dealerships and they say that it’s not right. I had spoke with the Canadian representatives last fall/winter about this issue while they were in town and was told that they were trying to find a solution to the issue but absolutely nothing has been done to rectify the situation. The car is great in the summer but wouldn’t recommend an Atlas in the northern parts of Canada. Nothing to do with the service advisors they are just relaying msgs. Unhappy consumer.