Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Dear cblackburn, Thank you so much for sharing your outstanding experience with us. We are delighted to hear that you consistently receive excellent customer service from Daniel Bartlett and the rest of our team at Grande Prairie Volkswagen. It's our mission to make every customer feel valued and appreciated, and it’s great to know we have succeeded with you. Your perfect ratings across the board for service price transparency, workmanship, service time, and communication are truly the benchmarks we strive for. We're also honored by your recommendation. We value your loyalty and are looking forward to continuing to provide you with the high standard of service you’ve come to expect from us. Warm regards, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

@VWLOVERDUBWUBADUCK, Thank you for taking the time to express your gratitude towards Daniel Bartlett and for providing feedback on your recent service visit. We're pleased to hear that Daniel's service met your expectations. However, we sincerely apologize for any confusion regarding payments for warranty items and the miscommunication you've experienced. We understand how important clarity and consistent information are to our customers, and we regret that we fell short in this instance. We would like to resolve this matter promptly and ensure that you have all the necessary clarification regarding your warranty and service charges. Please reach out to us directly at your earliest convenience, so we can address your concerns in detail and improve your overall experience. Your feedback is invaluable to us as we continually strive to enhance our service quality and communication. We appreciate your honesty and hope to turn your experience around. Best regards, Nathan Wheeler Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Dear Dravjot, It's an absolute pleasure to receive such a glowing review! We are thrilled that Navpreet was able to assist you thoroughly through the purchasing process and that you found the experience so positive. We aim for transparency in all our dealings, and it's gratifying to know that this has been reflected in your sales and finance experience. Your high recommendation is truly valued, and we're proud to have Navpreet and her team as part of our family here at Grande Prairie Volkswagen. We look forward to continuing to serve you with the same level of helpfulness and expertise in the future. Enjoy your new vehicle, and thank you once again for choosing us! Best regards, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Dear darlene, We are sincerely grateful for your kind words about your service experience with Daniel Bartlett at Grande Prairie Volkswagen. It's heartening to know that Daniel's politeness and attentiveness made a positive impact on your visit. We always strive for transparency and to keep our clients well-informed, so it's rewarding to hear that this was your experience. Thank you for your feedback on the workmanship and service time; we are constantly looking for ways to improve and your input is invaluable. Your recommendation means the world to us. If there's anything more we can do to assist you or enhance your future visits, please let us know. Your satisfaction is our priority and we look forward to serving you again. Best regards, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Dear Melanie M., Thank you for taking the time to leave such a wonderful review for Grande Prairie Volkswagen! We are overjoyed to hear that you experienced excellent and speedy service, and that our team's kindness and expertise contributed to a pleasant visit for you. Daniel Bartlett, Mickaela Ward, and Jessica S. are integral parts of our team, and your recognition of their hard work and dedication is much appreciated. We're proud to have earned your recommendation. Please know that we are always here to provide you with quality service and support whenever you need us. Your satisfaction is what motivates us to maintain high standards in everything we do. Warm wishes, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

@senrabtwo, Thank you for your review and for bringing in your VW Jetta to address the brake noise. We're glad to hear that issue was resolved and appreciate your patience as we work towards a resolution with VW HQ regarding your radio and cell phone concerns. Your feedback on our service time and communication is invaluable, and we're committed to ensuring that your next visit is a 5-star experience. If you have any further questions or need assistance in the meantime, please don't hesitate to reach out. Warm regards, Nathan Wheeler Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Anna Gerbrandt, Thank you for taking the time to share your experience at Grande Prairie Volkswagen. We're delighted to hear that NavPreet Kaler provided friendly and informative service during your visit. It's our priority to ensure that our customers are well-informed about their options and that we do our utmost to meet their vehicle needs. We're pleased to know that your experience with our dealership was very good. Your feedback is greatly appreciated, and we look forward to assisting you with any future automotive needs. Best regards, Nathan Wheeler Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

@roman.elazar, Thank you for the fantastic review and for the five-star ratings across the board! We're thrilled to hear about your positive trade-in experiences and that you've found our team, especially Teri Lorenzen and Franklin Manyika, to provide friendly and courteous service. It's our goal to ensure a smooth and hassle-free process for our customers, and we're delighted to know we have met this mark with you. We truly appreciate your recommendation and look forward to assisting you with any future vehicle needs. Warm regards, Nathan Wheeler Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Melissa Caspe, Thank you for sharing your positive experience with Daniel Bartlett at Grande Prairie Volkswagen. We're delighted to hear about his commitment to providing excellent service and his effort to accommodate your schedule by expediting the service so you could get to work. It's this kind of customer-focused approach that we pride ourselves on. We appreciate your feedback and look forward to continuing to provide you with the same level of service in the future. Best regards, Nathan Wheeler Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

@Nlktb96, We're overjoyed to receive your 5-star review and are glad that you found our team, including Paige, to be friendly and helpful. It's fantastic to hear that we could make your experience easy and stress-free. Thank you for acknowledging our efforts in sales price transparency, your trade-in experience, and the efficiency of your purchase. Your recommendation means the world to us, and we're here to continue providing you with exceptional service for any future visits. Warm regards, Nathan Wheeler Grande Prairie Volkswagen