Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Dear Gagansangha, Thank you for taking the time to share your feedback with us. We are glad to hear that you had a positive experience with Navpreet. She is indeed a valuable member of our team who works tirelessly to ensure that our clients have a satisfying experience. However, we sincerely apologize for the shortcomings you experienced with our finance department and regarding the details about the rims. We understand that the entire process should have been smoother and more organized. Please know that it is never our intention to disappoint you or provide you with a less than perfect experience. We take your comments seriously, and we will certainly address these issues with our team to ensure that they do not happen again in the future. It's important to us that all of our customers feel valued and fully satisfied with every aspect of our service. We appreciate your understanding and patience. We would love to have the opportunity to rectify this and hope that you would give us another chance in the future to provide you with the service that you expect and deserve. Thank you for bringing this to our attention. Best Regards, Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Dear hachiojijissen, We're thrilled to hear that you had such a positive experience at Grande Prairie Volkswagen! Our goal is to provide an easy and seamless service appointment process for our valued customers like you. We're particularly pleased that you singled out Mickaela Ward for her friendliness and expertise. Your feedback serves as a great motivator for our team. Thank you for taking the time to share your experience, and we look forward to assisting you with any future automotive needs you may have. Best Regards, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Dear Stefania Richardson, Thank you so much for your kind words and the excellent review! It sounds like Paige and Teri were able to provide you with the top-notch service that we strive to deliver to each and every one of our customers. We're delighted to hear that Paige was able to assist you in every way possible. It is our goal to ensure that our customers leave our dealership feeling supported and valued. Your positive feedback will certainly be shared with Paige, Teri, and the rest of our team. We greatly appreciate your recommendation and look forward to welcoming you back to Grande Prairie Volkswagen in the future! Best regards, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Dear Kdm2, Thank you for sharing your delightful experience with Sarah and our team at Grande Prairie Volkswagen! We're elated to hear that Sarah's support was invaluable to you in making an informed decision that best fit your budget and needs. Our team is dedicated to making your experience as comfortable and positive as possible, and it's always great to hear when we've succeeded. Your 10/10 recommendation is greatly appreciated and motivates us to continually provide the high level of service that our customers deserve. We look forward to seeing you again for any future vehicle or service needs you may have. Best Regards, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Dear Lori Whitlock, Thank you for taking the time to leave us such a wonderful review! We're thrilled to hear that you had a positive experience with us, especially with Daniel in our service department. His commitment to excellent customer service is a crucial part of what we strive for, and we're delighted to know he met your expectations. If you have any more questions or need further assistance in the future, we're here for you. Enjoy your time on the road, and we look forward to serving you again soon! Best regards, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Dear ttjlaverick, Thank you for taking the time to share your experience with our service department at Grande Prairie Volkswagen. It's wonderful to hear that you've found our team, especially Daniel, to be helpful and accommodating. Going above and beyond for our customers is at the core of our service philosophy, and it's rewarding to know that this commitment is resonating with you. Daniel's dedication to ensuring your satisfaction reflects the values we strive to uphold at our dealership. A special thank you also to Shuttle Driver Bryan Loewen, who contributed to your positive experience. Should you need any further assistance or have any questions in the future, please don't hesitate to reach out. We appreciate your business and look forward to continuing to serve you. Best regards, Nathan Wheeler Special Projects Manager Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Dear Debra Brouse, Thank you for entrusting Grande Prairie Volkswagen with your car-buying experience, especially when it was such a significant decision for you. It's an honor to hear that our team, particularly Sarah's enthusiasm and Brad's presence, made your experience enjoyable and reassuring. Sarah's bright personality and dedication to ensuring you were comfortable with your purchase shines through in your kind words. Your “coffee car cup” sounds like a delightful touch to a memorable experience! The entire team, including Steve, appreciates your recognition, and we have shared your feedback with them. Should you have any further questions, need assistance, or even just want to stop by for a coffee, please don't hesitate to reach out. We're here to support you! Best regards, Nathan Wheeler Special Projects Manager Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Dear Karencseverthing, Thank you for sharing your delightful experience with our service team at Grande Prairie Volkswagen. It's truly heartening to know that you found our service fast and our staff friendly and accommodating. Franklin's personal touch and the effort he puts into making your visit pleasant are just a reflection of the dedication we have to our customers. We believe in building relationships, and it seems Franklin and Mickaela have done just that with you. Your comments have been shared with them, and they appreciate your kind words. Should you need anything in the future or have any questions, please don't hesitate to contact us. We look forward to seeing you again soon! Best regards, Nathan Wheeler Special Projects Manager Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Dear Roger Anctil, Thank you for your kind words and for trusting the service department at Grande Prairie Volkswagen. We're delighted to hear that our team, including Sam Gerbrandt, Madison Stoddart, Michael Adewunmi, Teri Lorenzen, Mickaela Ward, and Corey Lavoie, provided you with excellent service. Your satisfaction is our highest priority, and your endorsement means a great deal to us. We're pleased to know that you plan on returning, and we look forward to the opportunity to assist you again. If you have any further needs or questions, please don't hesitate to reach out to us. Thank you for choosing Grande Prairie Volkswagen and for recommending us to others. Best regards, Nathan Wheeler Special Projects Manager Grande Prairie Volkswagen