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Grande Prairie Volkswagen

Grande Prairie, AB

Overview
Employees
Reviews
Vehicles
4.8
1,080 Reviews
Grande Prairie Volkswagen in Grande Prairie, AB treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
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11425 104 Ave

Grande Prairie, AB

T8V 0N7

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Showing 1,080 reviews

November 27, 2024

Fantastic service and friendly staff make this a welcoming environment for the end user. My car is always repaired right the first time and seems to always come out cleaner than it came in! More

by nico.s.shull
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Larson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mickaela Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 28, 2024 -

Grande Prairie Volkswagen responded

Hi Nico, Wow, thank you for the fantastic review and for the kind words about our service team! We're thrilled to hear that you appreciate our friendly staff and that your car is always repaired right the first time. We also appreciate you noticing how clean your car is when you get it back – we strive to go the extra mile! We'll be sure to share your compliments with Brad and Mickaela. Thanks again for choosing Grande Prairie Volkswagen! Sincerely, The Grande Prairie Volkswagen Team

November 26, 2024

This is a great dealership. We did not buy our Atlas there bet we go there for service a lot and we have been happy. They always offer shuttle service and they consider that we More

by jeannirom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mickaela Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jade Terry
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Nov 28, 2024 -

Grande Prairie Volkswagen responded

Hi Jeannirom, Thank you for the great review! We're so glad to hear that you've been happy with our service department, even though you didn't purchase your Atlas from us. We appreciate you highlighting our shuttle service and our efforts to accommodate out-of-town customers. We understand that your time is valuable, and we strive to make your service experience as efficient as possible. Thanks again for the 4-star rating! Sincerely, The Grande Prairie Volkswagen Team

November 20, 2024

For time scheduled diagnostic check it took about 3. 5 hours for a 15 minute check . I realize that unforeseen things can interfere with timely service but travelling into dealership from an hour away ma More

by smagill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mickaela Ward
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 23, 2024 -

Grande Prairie Volkswagen responded

Hi smagil, Thank you for taking the time to share your feedback. We appreciate your honesty and understand your frustration regarding the delay in your service appointment. While we strive to adhere to our schedule, unforeseen circumstances can sometimes cause delays. We apologize that the wait time was significantly longer than expected, especially considering your travel time. We value your business and are committed to improving our service timeliness. We will be reviewing our scheduling and service processes to minimize such delays in the future. We appreciate your kind words about our service staff and their communication. We will continue to prioritize clear communication and customer satisfaction. Sincerely, The Grande Prairie Volkswagen Team

November 18, 2024

The service department was fast and done in timely manner. I would recommend them to others. More

by Juliaoh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mickaela Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jade Terry
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Nov 21, 2024 -

Grande Prairie Volkswagen responded

This is a fantastic review, Jullagh! We're thrilled to hear that our service department was fast and efficient. We pride ourselves on providing timely service, and it's wonderful to know we met your expectations. Thank you for the 5-star rating and for recommending us to others. We appreciate your business and hope to see you again soon! Perhaps next time you're in, you can tell us more about what made your experience with Mickaela Ward and Jade Terry so positive. We love to hear about our team members going above and beyond!

November 16, 2024

Always had good service here never an issue… And if there was they always rectified it … great staff too specially, the service department! More

by durannie84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jade Terry
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Nov 21, 2024 -

Grande Prairie Volkswagen responded

Hi durannie84, Thank you for the fantastic review and for consistently choosing Grande Prairie Volkswagen for your service needs! We're thrilled to hear you've always had a good experience with our service department. We appreciate your kind words about our staff, especially the service team. We'll be sure to share your compliments with them. Thanks again for the 5-star rating! We look forward to seeing you again soon.

November 16, 2024

Service writer was very helpful with getting my windshield replaced. Was done in a timely manner More

by Trevorkwasney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jade Terry
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Nov 21, 2024 -

Grande Prairie Volkswagen responded

Hi Trevor, Thanks for sharing your positive experience with our service department! We're glad to hear that our service writer was helpful in getting your windshield replaced in a timely manner. We appreciate your 4-star rating and are committed to providing excellent service to all our customers. We are always looking for ways to improve, though. Could you tell us what we could have done differently to earn a 5-star rating next time? Thanks again for choosing Grande Prairie Volkswagen!

November 16, 2024

The salesman I dealt with was pleasant and professional in his own unique way. Thnx Franklin More

by gillboucher
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Franklin Manyika
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 21, 2024 -

Grande Prairie Volkswagen responded

Hi giltboucher, Thank you for your kind words about Franklin! We're so pleased to hear that he provided you with a pleasant and professional experience. We'll be sure to pass along your compliments. We appreciate your feedback on your purchase time. We are always striving to improve our processes to make car buying as efficient and enjoyable as possible. Thanks again for the 5-star review!

November 14, 2024

I needed a new vehicle and was deciding between two different brands. GP VW went out of there way to inform me, encourage a test drive and then followed up several times. I purchased my VW Taos and am More

by Sheila.johnstone54
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
NavPreet Kaler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Logan Shumaker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2024 -

Grande Prairie Volkswagen responded

Dear Sheila, Thank you so much for taking the time to share your experience with us! We’re delighted to hear that Navpreet and Logan were able to assist you in finding the perfect vehicle. Your kind words and trust in our team mean a lot. We're so pleased to know that you are happy with your new VW Taos and the service you received. We truly appreciate your recommendation and look forward to being here for any future needs. Enjoy your new ride, and thank you again for choosing Grande Prairie Volkswagen! Best, The Grande Prairie Volkswagen Team

November 11, 2024

I always love the costumer service ant GP VW, and this last experience was no exception!! More

by MCurtis
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Loewen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 13, 2024 -

Grande Prairie Volkswagen responded

Thank you so much for your kind words, MCurtis! We are delighted to know that you continue to love the customer service at GP VW and that your recent experience was just as positive as the previous ones. Bryan and the rest of the team truly appreciate your feedback and look forward to serving you again. Your satisfaction means the world to us! 😊🚗

November 09, 2024

They are fantastic. Found our daughter a car and was willing to deal plus made sure we were satisfied before we left….even steam cleaning the car. Great people to deal w More

by Jessylea2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paige Shelton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 13, 2024 -

Grande Prairie Volkswagen responded

Thank you, Jessylea2, for such a wonderful review! We’re thrilled that you and your daughter had a great experience finding the perfect car with us. It's fantastic to know Paige and the team ensured everything was taken care of, right down to steam-cleaning the car. Your satisfaction is our top priority, and we're delighted we could deliver that. Enjoy the new ride, and we look forward to welcoming you back in the future! 🚘✨

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