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Grande Prairie Volkswagen

Grande Prairie, AB

Overview
Employees
Reviews
Vehicles
4.7
1,320 Reviews
Grande Prairie Volkswagen in Grande Prairie, AB treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
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11425 104 Ave

Grande Prairie, AB

T8V 0N7

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Showing 1,320 reviews

September 13, 2024

Overall Service is good but labour charges are very high & Please start some rebate or discount for regular customers. More

by mcapricorn07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mickaela Ward
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Sep 20, 2024 -

Grande Prairie Volkswagen responded

Hello, Thank you for your honest feedback and the high ratings on our service quality and transparency. We truly appreciate your suggestion regarding rebates or discounts for regular customers. We’re continuously exploring ways to enhance our service offerings and make our pricing even more competitive. Your input is invaluable in helping us improve. We hope to serve you again soon and aim to meet all your expectations. Warm regards, The Team at Grande Prairie Volkswagen

September 01, 2024

Courteous, friendly, very good to deal with. Bought 2 vehicles from here and great experience with both purchases. More

by Wabick99
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Teri Lorenzen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paige Shelton
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Sep 06, 2024 -

Grande Prairie Volkswagen responded

Hello, Thank you for choosing Grande Prairie Volkswagen not once, but twice! We are thrilled to know that your experiences with Paige, Teri, and our team met your expectations and that you found our service courteous and friendly. Your satisfaction with both of your vehicle purchases means a great deal to us. We appreciate your loyalty and the confidence you have placed in us. We look forward to continuing to serve you in the future! Warm regards, The Team at Grande Prairie Volkswagen

August 28, 2024

It’s our second purchase for the last year. We are very happy with our vehicles! Guys are professionals in this industry! More

by Kseniia
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Madison Stoddart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chloe Reardon
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Sep 06, 2024 -

Grande Prairie Volkswagen responded

Hello Ksenia, Thank you so much for your continued trust in us! We're thrilled to hear about your satisfaction with your recent purchases and are glad to have Madison and Chloe assist you effectively. It's wonderful customers like you who make our job truly rewarding. We look forward to continuing to serve you and remain dedicated to excellence in all that we do! Warm regards, The Team at Grande Prairie Volkswagen

August 27, 2024

Everyone I spoke with was polite and service was quick and they even delivered my car back to my work. More

by Celine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Loewen, Mickaela Ward, Jade Terry
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Aug 29, 2024 -

Grande Prairie Volkswagen responded

Hello Celine, Thank you for your positive review and for highlighting our team's efforts to provide quick and courteous service. We're thrilled to hear that your experience was efficient and that our home delivery service added convenience to your busy day. We look forward to serving you again and continuing to meet your expectations! Best regards, The Team at Grande Prairie Volkswagen

August 23, 2024

Franklin,Micheal and Madison went above and beyond to make our experience the best it could have been great job guys!!!! More

by Mwolfe
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Madison Stoddart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Franklin Manyika
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Adewunmi
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Aug 29, 2024 -

Grande Prairie Volkswagen responded

Hello, Thank you for such an enthusiastic review! We're thrilled to hear that Franklin, Micheal, and Madison provided you with a remarkable experience. Going above and beyond for our customers is what we strive for every day at Grande Prairie Volkswagen. Your kind words truly motivate us to keep delivering excellent service. We look forward to serving you again in the future! Best regards, The Team at Grande Prairie Volkswagen

August 22, 2024

Manny provided impeccable service and an answer to all my questions. I was able to drive away with a deal while having fun the entire time! He gave me a follow up call a day or two later to make sure everyth More

by Martha B
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Madison Stoddart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Adewunmi, Manharan Sandhu
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Aug 29, 2024 -

Grande Prairie Volkswagen responded

Hello Martha, Thank you for taking the time to share your wonderful experience with us! We're thrilled to hear that Manny provided you with impeccable service and that he was there to answer all your questions, making sure everything was perfect even after your purchase. We aim to deliver fun and hassle-free experiences for all our customers, and it's great to know we achieved this with you. Looking forward to your next visit! Warm regards, The Team at Grande Prairie Volkswagen

August 21, 2024

My vehicle servicing was well done, but I don’t understand why I bothered to make an appointment coming from out of town. I was scheduled in for an oil change appointment and it still took two and More

by Brittnay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No
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Aug 24, 2024 -

Grande Prairie Volkswagen responded

Hi Brittnay, Thank you for taking the time to share your experience with us. We're glad to hear that your vehicle servicing was well done, but we sincerely apologize for the time it took despite having an appointment. We understand how frustrating it can be, especially when traveling from out of town, and we appreciate your patience. Your feedback is important to us, and we'll work on improving our scheduling to ensure that appointments are more efficient in the future. Thank you for bringing this to our attention, and we hope to provide a smoother experience on your next visit. Safe travels, and we look forward to serving you better in the future. Best regards, The Grande Prairie Volkswagen Team

August 19, 2024

Very knowledgeable about their products. ..very friendly..was an enjoyable place to purchase a new vehicle More

by merc230k
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shawn Turcotte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Teri Lorenzen
5.0
This rating includes all reviews, with more weight given to recent reviews.
NavPreet Kaler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 06, 2024 -

Grande Prairie Volkswagen responded

Hello, Thank you so much for sharing your positive feedback. We're delighted to hear that you found our team knowledgeable and our dealership a friendly place for your vehicle purchase. At Grande Prairie Volkswagen, we strive to provide thorough and expert guidance to ensure our customers leave happy. We appreciate your recognition of Shawn, Teri, and NavPreet for their service. Your satisfaction is our top priority, and we look forward to serving you again in the future! Best regards, The Grande Prairie Volkswagen Team

August 16, 2024

Excellent to deal with. Go above and beyond . Always willing to go that extra mile More

by STAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mickaela Ward
Print
Aug 24, 2024 -

Grande Prairie Volkswagen responded

Hi STAR, Thank you for the fantastic 5-star review! We're thrilled to hear that our team, especially Mickaela, went above and beyond to make your experience excellent. Your kind words motivate us to keep delivering top-notch service. We appreciate your trust and look forward to assisting you in the future. Best regards, The Grande Prairie Volkswagen Team

August 15, 2024

Welcoming atmosphere. Clean and tidy. Friendly and knowledgeable staff. Low pressure sales and service. Hands down enjoy the experience here. More

by nico.s.shull
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Gerbrandt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad Larson, Kaitlyn Rogers, Mickaela Ward
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Aug 17, 2024 -

Grande Prairie Volkswagen responded

Hi Nico, Thank you for your wonderful review! We're delighted to hear that you enjoyed the welcoming atmosphere and low-pressure service at our dealership. It's great to know that Sam, Brad, Kaitlyn, and Mickaela made your experience a positive one. We appreciate your recommendation and look forward to serving you again in the future! Best regards, The Grande Prairie Volkswagen Team

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