Grande Prairie Volkswagen

Grande prairie Volkswagen offer premium deals when purchasing a vehicle, and the employees have great and fast service purchasing a vehicle, and the employees have great and fast service More

These people sold me a vehicle 4 days later the engineight comes on they tell me it's something simple like a loose gas cap that's making the vehicle have service stabilitrac and check engine light engineight comes on they tell me it's something simple like a loose gas cap that's making the vehicle have service stabilitrac and check engine light and engine power reduced they did 2 inspections and they were Noth exactly the same they changed out a serp belt after the first inspection but never put that in the second one and the vehicle had 2 different sets of km one on the bill of sale and 300 km less on the inspecton sheet they refused to let me get another vehicle or give me my money back then on top of it all they called my gf after they agreed to look at it they me er called me or texted me 4 or 5 days I never heard from them and a manager Micheal tell my gf who knows nothing about vehicles and did not want to be involved in the situation that his guys will evaluate the vehicles repairs and get back to her and her and I would only have to pay for the work via finance however much it was it was in there shop for 5 days and he still didint know what was wrong with is he had to get a quote to see how much to charge us after I just paid 16 thousand 13 days earlier cus I like to spend obscene amounts of money on pretty much brand new vehicle when I tried to call him they said they would txt or call back and the sales lady got outta there before xxxx hit the fan she wanted no part of the end game she made good commission and a family that had it hard already had to deal with the new and even larger problem no vehicle going on 3 months now they could just refunded our money and properly fixed whatever was actually wrong with it the gm Doug even called me after the fact and said according to my Computer the check engine e light was on after 100 km of driving they put 300 km on according to there paperwork why didint they see an issue with it then and I told him I did they kept saying was probly something simple like a loose gas. Cap that will make the reduced engine power light come on and drop atleast 40 percent of the lower it would stall in reverse they should just give me my money back so me and my family can get a reliable vehicle and move on with our lives there's no way there's as broke as us can't take the kids to hockey can't go get grocerys without paying someone and that another thing when I took the vehicle in last time they knew we lived out of town they didint offer us a ride anywhere just rudly said we don't do refunds and never heard from them till I called a lawyer them they said we had a vehicle for you guys I said why didint you guys say that only thing anyone told us was that u guys were quote the work MD finance it to us if anyone said come check out these other vehicles we would not hesitate cause it's so hard without one More

Manny was so great throughout My whole experience, he answered all my questions and gave me the best options for cars in my price range. Would definitely recommend him to anyone looking to buy a car! answered all my questions and gave me the best options for cars in my price range. Would definitely recommend him to anyone looking to buy a car! More

Grande Prairie Volkswagen is a warm and friendly environment to buy a vehicle. At no point did I feel pressured to purchase a vehicle, and with every question I had, they had an answer. Sarah, Brad, environment to buy a vehicle. At no point did I feel pressured to purchase a vehicle, and with every question I had, they had an answer. Sarah, Brad, Shawn, and Teri all made the process so incredibly easy! Not to mention the service department being super helpful! After buying my vehicle I had to bring it back in to have it cleaned and Mickaela in service was so nice to deal with! Plus they did a wonderful job detailing it! 10/10 would recommend buying from Volkswagen! More

Best dealership around. Manny is one of the best salesman at the dealership. Go see him for the best deal. Manny is one of the best salesman at the dealership. Go see him for the best deal. More

Was a great purchase super sales and finance team went the extra mile Sarah and her team made the purchase right for me Recommend going to this dealership exceptional personal that work for you They want the extra mile Sarah and her team made the purchase right for me Recommend going to this dealership exceptional personal that work for you They want your business More

We were pleasantly surprised at the level of customer service at this dealership Franklin was great! All very personable and knowledgeable service at this dealership Franklin was great! All very personable and knowledgeable More

A very great experience wonderful people and will definitely refer people to come here to buy definitely refer people to come here to buy More

I would recommend this dealership without a minutes decision. I was looked after right away with no pressure and got all questions answered. I was at another dealership prior to coming to VW in Grande decision. I was looked after right away with no pressure and got all questions answered. I was at another dealership prior to coming to VW in Grande Prairie and basically walked out as was told everyone was busy just have a seat was there 15 min then someone came and started talking with me when someone they knew came in and I was told just a moment I will get someone else to show you a vehicle that is when I walked out and came to VW where I was treated royally given a wonderful cup of hot chocolate and Sarah graciously offered her amazing cookies plus chocolates, total difference I found her to be so helpful and has a great energy !! If anyone is looking for an amazing vehicle I would highly recommend this dealership I absolutely love my new Atlas plus I would without a question ask for Sarah Taylor as salesperson I know without a doubt you will be well taken care of with both dealership and salesperson. More

Everyone was approachable and friendly. They treat you like family. I recommend others to go. They treat you like family. I recommend others to go. More