Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Dear josphino, It's truly rewarding to receive such high praise from you! Knowing that you regard us as one of the best dealerships you've engaged with is a tremendous compliment. We're delighted that our team, including Madison Stoddart, Paige Shelton, Franklin Manyika, and Sarah Taylor, was able to assist you efficiently and make your truck purchase a swift and satisfying experience. Your recognition of our sales staff's efforts and your intention to return for your future vehicle needs are deeply appreciated. We strive to make every customer's experience as positive as yours, and we can't wait to welcome you back when you're ready for your next vehicle. Thank you once again for your kind words and support. We look forward to seeing you again! Warm regards, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Dear Mjmiller123, We are overjoyed to receive your excellent feedback! It's fantastic to know that the dedication of our team, including Shawn Turcotte, Daniel Bartlett, Teri Lorenzen, NavPreet Kaler, and Jessica Steppke, made your entire experience with us great. Going the extra mile, like arranging a test drive after hours, is part of our commitment to exceptional customer service. Your complete satisfaction with the sales price transparency, purchase time, and finance experience is what we aim for every day. We're grateful for your recommendation and are delighted that you found our staff to be competent and helpful. Thank you for choosing Grande Prairie Volkswagen for your new vehicle purchase. We look forward to serving you again and continuing to provide the same level of service you've come to expect. Warm regards, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Dear wasper, Thank you for such a fantastic review! We are thrilled to know that you found our dealership a nice and friendly place and that you are satisfied with how your car purchase was handled. It's rewarding to hear that Paige Shelton and Teri Lorenzen provided you with a transparent sales process and a positive trade-in and finance experience. We're honored by your intention to recommend us to your friends. Referrals are the highest compliment we can receive, and we are committed to providing the same excellent service to everyone who visits Grande Prairie Volkswagen. We appreciate your support and look forward to serving you and your friends in the future! Warm regards, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Dear josphino, We are incredibly grateful for your fantastic review! It's wonderful to hear that our staff, including Paige Shelton, Franklin Manyika, and Sarah Taylor, were able to assist you so efficiently and that you found our service to be professional and transparent. Getting you into the truck you wanted in a timely manner is exactly the kind of experience we strive to provide. Your high praise and recommendation are greatly appreciated and motivate us to continue offering top-notch service. Thank you for choosing Grande Prairie Volkswagen, and we look forward to the opportunity to assist you again in the future. It's our pleasure to work with such valued customers like you. Warmest regards, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Dear Joshuataylor, It’s truly rewarding to see such a glowing review! We're thrilled that Sarah, along with Madison Stoddart and Paige Shelton, provided you with a friendly and knowledgeable service. Your intention to return to Sarah for your next vehicle purchase is a wonderful compliment to her commitment and expertise. We’re also pleased that you found our sales price, trade-in experience, and the finance process to your satisfaction. Our team is dedicated to making each step as smooth and transparent as possible. Thank you for your willingness to recommend us. We eagerly await the opportunity to serve you again and help you find your next perfect vehicle. Warm regards, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Dear Nicky Steele, We're absolutely delighted to receive your review and learn about your consistently positive experiences at Grande Prairie Volkswagen. It's wonderful to know that our team's friendliness and the welcoming atmosphere have consistently met your expectations. A special thank you for acknowledging Jessica's efforts to make sure your service visits are satisfactory. We pride ourselves on providing excellent service, and your affirmation of our team's hard work is truly gratifying. Your never being disappointed is the highest compliment we could hope for. We’re grateful for your recommendation and look forward to continuing to provide you with exceptional service in all your future visits. Best wishes, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Dear jadenterry98, We're absolutely thrilled to hear about your fantastic experience with Teri, Manny, and Michael at Grande Prairie Volkswagen! Your enthusiastic shout-out is a testament to their dedication to making your buying process not just easy, but also enjoyable. Knowing that you're incredibly excited and happy with your 2023 Taos brings us immense joy. Your complete satisfaction with every aspect of the sales and finance experience is what we strive for with every customer. Thank you so much for your recommendation and for sharing your experience. We hope you have many great adventures in your new Taos, and we look forward to being there for you whenever you need us. Best wishes, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Dear cblackburn, Thank you so much for sharing your outstanding experience with us. We are delighted to hear that you consistently receive excellent customer service from Daniel Bartlett and the rest of our team at Grande Prairie Volkswagen. It's our mission to make every customer feel valued and appreciated, and it’s great to know we have succeeded with you. Your perfect ratings across the board for service price transparency, workmanship, service time, and communication are truly the benchmarks we strive for. We're also honored by your recommendation. We value your loyalty and are looking forward to continuing to provide you with the high standard of service you’ve come to expect from us. Warm regards, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

@VWLOVERDUBWUBADUCK, Thank you for taking the time to express your gratitude towards Daniel Bartlett and for providing feedback on your recent service visit. We're pleased to hear that Daniel's service met your expectations. However, we sincerely apologize for any confusion regarding payments for warranty items and the miscommunication you've experienced. We understand how important clarity and consistent information are to our customers, and we regret that we fell short in this instance. We would like to resolve this matter promptly and ensure that you have all the necessary clarification regarding your warranty and service charges. Please reach out to us directly at your earliest convenience, so we can address your concerns in detail and improve your overall experience. Your feedback is invaluable to us as we continually strive to enhance our service quality and communication. We appreciate your honesty and hope to turn your experience around. Best regards, Nathan Wheeler Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Dear Dravjot, It's an absolute pleasure to receive such a glowing review! We are thrilled that Navpreet was able to assist you thoroughly through the purchasing process and that you found the experience so positive. We aim for transparency in all our dealings, and it's gratifying to know that this has been reflected in your sales and finance experience. Your high recommendation is truly valued, and we're proud to have Navpreet and her team as part of our family here at Grande Prairie Volkswagen. We look forward to continuing to serve you with the same level of helpfulness and expertise in the future. Enjoy your new vehicle, and thank you once again for choosing us! Best regards, The Grande Prairie Volkswagen Team