Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Hello Glizzy goblin 469, Thank you for the glowing review and the exceptional rating! It's fantastic to hear that you had such a positive experience with our service. We apologize for any initial delay, but we're thrilled to know that we were able to exceed your expectations with the timeliness and quality of our work. Your kind words about our staff truly mean the world to us, and we're so grateful that you'd choose us again. We aim to continue providing great service and enjoyable conversations every time you visit. Best wishes, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Dear katjohner92, Thank you immensely for your glowing review! We are overjoyed to hear about your exceptional experience with Sarah. Her dedication to providing knowledgeable and likable service is a vital part of our team’s ethos, and we're glad that shone through during your visit. Your willingness to recommend her is the highest compliment we could receive. We take pride in our team’s ability to meet our customers' needs and desires, and it's heartening to know we've earned your trust and recommendation. We look forward to serving you again in the future, and if there’s anything else you need or any further questions you have, please don’t hesitate to reach out. Drive safely and enjoy every journey in your new vehicle! Warm wishes, The Grande Prairie Volkswagen Family

Grande Prairie Volkswagen responded

Hello Steinburg, Thank you for taking the time to leave us such a glowing review! We're thrilled to hear that you had a great experience while purchasing your first Volkswagen with us. Meeting and exceeding expectations is what we strive for every day, and it's heartening to know that Sarah Taylor and the rest of our team made your visit enjoyable. We understand that buying a vehicle can sometimes be daunting, but we're glad we could make it a positive event for you. Enjoy your new ride, and we look forward to serving you again in the future! Warm regards, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Hi Josh, Thank you for the five-star review and for the kind words about our dealership. We're delighted to hear that you found our offices tidy and our staff welcoming. It's always a pleasure to know that our efforts to maintain a wide selection of vehicles are appreciated by our customers. Manharan Sandhu, along with our entire team, is dedicated to providing an environment where every visitor feels at ease and has a positive experience. We’re glad that we could meet your expectations. Your recommendation means a lot to us, and we’re here for any further needs you might have, whether it’s another vehicle or service for your current one. Warm regards, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Hello Tracy, Thank you for sharing your feedback about your service visit. We're glad to hear that you find our service good and that the communication met your expectations. However, it's clear that the resetting of your seat settings and dashboard display has caused frustration, and for that, we truly apologize. It is often necessary to adjust these settings during service to ensure the safety and effectiveness of our work, but we understand the importance of returning them to your preferences before you drive away. We're taking steps to ensure that our team pays closer attention to personal settings and preferences for all our customers in the future. Your comfort and satisfaction are paramount to us, and we appreciate you bringing this matter to our attention. We look forward to serving you better at your next visit. Warm regards, The Customer Service Team at Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Hello there, We're thrilled to see your glowing feedback and appreciate your kind words regarding our team's friendliness and helpfulness. It's always our goal to maintain a clean and welcoming environment, and we're glad that our service and parts departments stood out to you. Thank you for choosing us and for recognizing our efforts to provide an exceptional experience. We look forward to continuing to serve you in the future! Best Wishes, The Team at Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Dear Rainie, Thank you for your glowing review and for highlighting the professionalism and respect you experienced at our dealership. It's gratifying to know that our efforts to maintain a welcoming and judgment-free environment are resonating with our valued customers. Your satisfaction is our priority, and we're delighted that you've always had fulfilling visits. The team, especially Brad, Franklin, Manharan, and Chloe, are grateful for your recognition and look forward to your next visit. Warm regards, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Dear Laura, We're overjoyed to receive your enthusiastic review! Navpreet indeed embodies the dedication and passion we value at Grande Prairie Volkswagen. Your acknowledgment of her hard work and the exceptional deal she secured for you validates the high standards we set for our customer service. We're thrilled that you're driving away contented with your new vehicle. Thank you for giving us the opportunity to serve you, and we hope to continue exceeding your expectations in the future. Best Wishes, The Grande Prairie Volkswagen Family

Grande Prairie Volkswagen responded

Dear Sturm, Your feedback has truly brightened our day! Thank you for acknowledging the efforts of our dedicated team. We strive to provide a seamless and enjoyable experience for every customer, and it's heartening to hear that we were able to assist you from start to finish with such satisfaction. We take pride in our transparency and the quality of service we offer, and your recognition means the world to us. Remember, we're always here to help with any of your automotive needs. Warm regards, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Dear Lshnaltz, Thank you so much for your glowing review! It's wonderful to know that Franklin has consistently provided you with exceptional service, ensuring that you feel valued and respected throughout your car buying journey. Our team takes pride in offering a relaxed and transparent experience, so it's gratifying to hear that your time with us has been so positive. We are committed to upholding these standards and look forward to serving you again. Warmest regards, The Grande Prairie Volkswagen Team