Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Hello Rkk, Thank you so much for your glowing review! It's fantastic to hear that Navpreet went above and beyond to provide you with such an exceptional experience. We strive to exceed expectations and it’s affirming to know Navpreet’s efforts were so well received. We appreciate your recommendation and look forward to serving you again! Best regards, The Team at Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Dear Braiden, Thank you for sharing your feedback. We're glad to hear that we could come to a mutually agreeable solution despite the initial concerns about the interest rates. We always aim to be transparent and helpful, and we appreciate your patience during the negotiation process. We hope you enjoy your new vehicle and look forward to serving you again in the future. Warm regards, The Team at Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Dear Gerzuidgp, We're absolutely delighted to hear about your positive experience at our dealership. Thank you for highlighting Navpreet's knowledge and the level of service she provided. It’s wonderful to know that she was able to assist you effectively and make herself available for any questions or concerns you had. Your satisfaction is our top priority, and we're glad that we could meet your vehicle needs in a manner that made you feel cared for and valued. We're here whenever you need us and are grateful for the chance to serve you. Looking forward to your next visit. If there’s anything more we can assist you with, please feel free to reach out. Warm regards, The Team at Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Dear Gunnaz2018, We are absolutely thrilled to hear about your positive experience with Sarah and our team. It's fantastic that your family found the perfect Volkswagen Atlas and that you felt fully supported throughout the process. We believe that every member of our team is part of the journey in making a vehicle not just a purchase, but a cherished addition to the family. Thank you for trusting us with such an important decision, and remember that we're here whenever you need any further assistance or advice. Enjoy every adventure in your Atlas, and welcome to the GP Volkswagen family! Warm regards, The GP Volkswagen Team

Grande Prairie Volkswagen responded

Dear Stella, Thank you so much for taking the time to share your wonderful feedback. We are over the moon to know that our commitment to exceptional customer service and a knowledgeable team made your visit enjoyable and hassle-free. Cleanliness, attentiveness, and a positive atmosphere are priorities we hold dear to ensure a superb experience for every client. Logan and Brad are certainly thrilled to be recognized for their efforts, and they, along with the rest of our team, look forward to welcoming you back in the future. Until then, if there's anything more we can do for you, please don't hesitate to reach out. Warm wishes, The Team at Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Hello Jarrett, Thank you for taking the time to share your positive feedback! We're thrilled to hear about your smooth experience at Grande Prairie Volkswagen. It's always a pleasure to hear when our team's dedication to transparency and accommodating service shines through. Enjoy the new swag, and remember, we're here for all your future automotive needs. Your recommendation means the world to us! Warm regards, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Dear Stephan, Thank you for bringing your concerns to our attention. We want to extend our sincerest apologies for the frustration you’ve experienced with your 2024 Atlas. We are currently aware of a few similar cases and are actively working with Volkswagen Canada to find a resolution. We want to assure you that resolving these issues is a priority for us. As soon as we have a concrete solution, we will immediately reach out to make things right. Your satisfaction and trust in our dealership are of the utmost importance. We value your patience and understanding as we work through this, and we are committed to restoring your confidence in our service. Warm regards, Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Hello, Thank you so much for your glowing review! We are absolutely delighted to hear about your exceptional experience with our service department. Knowing that you found our communication and care to be impressive truly warms our hearts. Your kind words affirm the hard work we put in every day, and we're so glad you feel listened to and cared for. Your satisfaction is our top priority, and your endorsement means the world to us. Thank you for choosing us for your automotive needs, and we look forward to serving you for many more years to come! Warmest regards, The Team at Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Hi Josh, It's a joy to see your positive feedback about Paige and your experience! We're thrilled to know that her patience and knowledge made your visit a memorable one. It's recommendations like yours that highlight the dedication we have to our customers. We're honored by your recommendation and would love to continue providing great service to awesome customers like you. Thanks again! Best regards, The Team at Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Dear Jessica, Thank you for bringing this matter to our attention. We deeply apologize for the oversight regarding the oil change and the subsequent issue with the PCV valve. It’s clear we missed the mark, and for that, we are genuinely sorry. Your feedback is invaluable to us as it highlights areas where we need to improve our service and communication. Please know that Ashley and our entire team are committed to rectifying this situation and ensuring it does not happen again. We understand that trust is built on accountability and would love the opportunity to make things right. We will be reaching out to you personally to discuss how we can address your concerns and hopefully restore your confidence in our dealership. Sincerely, The Grande Prairie Volkswagen Team