Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Dear Stephan, Thank you for bringing your concerns to our attention. We want to extend our sincerest apologies for the frustration you’ve experienced with your 2024 Atlas. We are currently aware of a few similar cases and are actively working with Volkswagen Canada to find a resolution. We want to assure you that resolving these issues is a priority for us. As soon as we have a concrete solution, we will immediately reach out to make things right. Your satisfaction and trust in our dealership are of the utmost importance. We value your patience and understanding as we work through this, and we are committed to restoring your confidence in our service. Warm regards, Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Hello, Thank you so much for your glowing review! We are absolutely delighted to hear about your exceptional experience with our service department. Knowing that you found our communication and care to be impressive truly warms our hearts. Your kind words affirm the hard work we put in every day, and we're so glad you feel listened to and cared for. Your satisfaction is our top priority, and your endorsement means the world to us. Thank you for choosing us for your automotive needs, and we look forward to serving you for many more years to come! Warmest regards, The Team at Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Hi Josh, It's a joy to see your positive feedback about Paige and your experience! We're thrilled to know that her patience and knowledge made your visit a memorable one. It's recommendations like yours that highlight the dedication we have to our customers. We're honored by your recommendation and would love to continue providing great service to awesome customers like you. Thanks again! Best regards, The Team at Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Dear Jessica, Thank you for bringing this matter to our attention. We deeply apologize for the oversight regarding the oil change and the subsequent issue with the PCV valve. It’s clear we missed the mark, and for that, we are genuinely sorry. Your feedback is invaluable to us as it highlights areas where we need to improve our service and communication. Please know that Ashley and our entire team are committed to rectifying this situation and ensuring it does not happen again. We understand that trust is built on accountability and would love the opportunity to make things right. We will be reaching out to you personally to discuss how we can address your concerns and hopefully restore your confidence in our dealership. Sincerely, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Hi Tania, It's wonderful to hear that your experience with us was so positive! We're delighted that our team, especially Paige and Teri, could make your car buying process not just efficient, but also flexible to suit your schedule. Answering your questions with confidence and ensuring your comfort every step of the way is what we strive for. Thank you for trusting us with your business, and we are thrilled to hear that you'd consider us again in the future. Your satisfaction is our greatest encouragement. Looking forward to welcoming you back! Warm regards, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Hello gerberprim, Thank you for your feedback and the high marks on our service workmanship and transparency. It's great to know you appreciated the cleanliness of your vehicle post-service. We understand the importance of communication, and we apologize if we missed the mark in proactively reaching out to you regarding your vehicle's maintenance. Your experience helps us improve, and we'll ensure to prioritize communication to better serve your needs next time. Thank you for choosing us for your service needs, and we look forward to serving you again with the attention to detail you deserve. Warm regards, The Service Team at Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Hello Brittney Thank you so much for sharing your experience with Franklin and the team. It's truly rewarding to hear that he has been recognized for his welcoming attitude and expertise. We understand that a non-pushy approach creates a comfortable environment for our clients, and we're thrilled to see that reflected in your visit. We appreciate your recommendation and look forward to providing the same level of service to anyone you send our way. Our goal is always to ensure you leave our dealership feeling fully supported and satisfied. Warm regards, The Team at Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Hi Caleb, It's wonderful to hear that you enjoyed the service and the extra touch of a complimentary car wash during your visit. Our team, including Paige and Navpreet, is dedicated to providing pleasant experiences and ensuring everything is completed efficiently and on schedule. Thank you for taking the time to recognize our efforts. Your satisfaction is our top priority, and it's great to know we're achieving that goal. We look forward to your next visit and will always strive to exceed your expectations. Should you need anything else or have any suggestions for us, please feel free to reach out. Enjoy the sparkling clean ride! Best wishes, The Team at Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Hello, Thank you for taking the time to share your feedback with us. We're so pleased to hear that you found our atmosphere to be laid back and informative. Madison, Sarah, and the rest of our team are dedicated to providing a smooth and transparent purchasing experience, and we're glad to know that we hit the mark for you. We're always striving to make every aspect of our service excellent, including trade-ins and financing, and your insights are invaluable to us in that pursuit. If there's anything more we can do to assist you or improve your experience, please let us know. We hope you enjoy every mile in your new vehicle, and we look forward to welcoming you back in the future! Warm regards, The Team at Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Hello, We're thrilled to hear that your visits to GP Volkswagen are always met with warmth, knowledge, and accommodating service. Our team, including Madison, Paige, Michael, and Mickaela, takes pride in their work and it shines through in the way they engage with every person who walks through our doors. Your kind words affirm the efforts we put into making our service department as welcoming and efficient as possible. It’s our pleasure to maintain the high standards of customer satisfaction that you've come to expect from us. Thank you for your heartfelt recommendation and for taking the time to share your experience. We look forward to your next visit! Warm regards, The Team at Grande Prairie Volkswagen