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Grande Prairie Subaru - Service Centre

Grande Prairie, AB

4.6
79 Reviews

79 Reviews of Grande Prairie Subaru - Service Centre

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October 24, 2018

Service de haute qualité Le personnel fait vraiment beaucoup d'efforts pour satisfaire nos attentes, nos besoins et nos demandes. Il est facile d'avoir un rendez-vous pour l'e More

by François
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Leybourne
January 06, 2018

World Class Service I had my oil change done here and Jay went above and beyond to make sure I was happy. Great service! I am glad I brought it here. More

by Dappleby
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Leybourne
September 24, 2016

Doesn't Care Horrible. horrible response tocustomer concerns. Won't share email address for manager or regional manager. Won't respond to email inquiries regardin More

by Unhappy
Customer Service
Recommend Dealer
No
Employees Worked With
Jim Green, Shaelynn Elliot
Sep 26, 2016 -

Grande Prairie Subaru responded

Grande Prairie Subaru participates in the Dealer Rater Certified Dealer Program. We are committed to providing high quality customer service, but based on your Dealer Rater review, you did not share that experience. That is disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at our dealership. I am sorry for your frustration regarding our data base. You are listed in the data base as our customer because you purchased a vehicle from Grande Prairie Subaru. As with all of our previous customers we try to maintain open communication by following up every so often to ensure you are happy with your vehicle and to offer superior customer service to our clientele. We have not and will not share your information. Please know that as of Saturday morning as per your request we have removed from our follow up call list. We would like to apologize for any inconvenience we may have caused you with our customer service call . Should you require any further information or if you would like to contact the General Sales Manager directly he would forward to the opportunity to speak with you. I am grateful that you have brought your concerns to our attention, as we strive for 100% customer satisfaction 100% of the time.

February 28, 2016

Always excellent service! I bought my Subaru here in G.P. 6 years ago, and have always had it serviced at Grande Prairie Subaru. Jay and the rest of the service department cons More

by LvSubaru
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
The service team, Jay Leybourne
October 30, 2015

Outstanding dealership I've been dealing with GP Subaru for awhile now with two cars. Mike is a wealth of knowledge and fantastic to deal with, while Jay is exceptionally pr More

by Paul
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Kanda, Jay Leybourne, Kayla Curry
September 13, 2015

Excellent cust. service Jay is always very pleasant and sociable. Professional service given. Jay chats to you like he remembers you from last visit. Jay explains service d More

by very happy cust.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Leybourne
September 12, 2015

Great Customer Service Jay and Kayla are always friendly and can fit my vehicle in on short notice for a service. Thanks Grande Prairie Subaru for your service! More

by Watergal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Leybourne, Kayla Curry
August 26, 2015

Top Notch Customer Service Grande Prairie Subaru has excellent customer service. I'm always greeted with a friendly smile and I am always addressed respectfully regardless of my More

by SubaWOO!
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Leybourne, Kayla Curry
August 01, 2015

Great service every time I go in,I have had some bad experiences in the past with other dealerships but not at Subaru. I would highly recommend this service deptme More

by Deathmaiden
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Leybourne, Kayla Curry
May 31, 2015

Amazing service! I was driving through grande prairie and needed a quick oil change and they got me in right away and were really really helpful!! Thank you!! More

by Samjohnson444
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Leybourne, Kayla Curry
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