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Grande Prairie Nissan - Service Centre

Grande Prairie, AB

4.9
389 Reviews

389 Reviews of Grande Prairie Nissan - Service Centre

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January 13, 2017

I was from out of town and needed one day service. Made an appointment for morning for a simple diagnosis but my truck never entered till late afternoon only to get a repair list of every minor detail More

by Frank La Crete
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
service
Jan 16, 2017 -

Grande Prairie Nissan responded

Grande Prairie Nissan participates in the Dealer Rater Certified Dealer Program. We are committed to providing high quality customer service, but based on your Dealer Rater review, you did not share that experience. That is disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at our dealership. Appointment times do not guarantee your vehicle will be in the shop at that specific time your appointment was booked for. Once a vehicle has been dropped off it is listed in a priority sequence. Different Technicians specialize in different areas of diagnoses and repair. The next available technician that has the appropriate credentials and certifications to work on a vehicle is then assigned. The vehicle is brought into the shop for a complete diagnoses. We try our hardest to complete all appointments as thoroughly and as quickly as we can. All vehicles in our shop receive a free World Class Inspection as part of our commitment to safety and customer service. The results of these inspections are given to our customers so that they are aware of any repairs or services their vehicle may need. Your satisfaction is important to me and I would love the opportunity to personally discuss your concerns with you. If you would be so kind as to contact me, Bruce Deacon, Service Manager at Grande Prairie Nissan, I would welcome the opportunity to further review your service concerns. We are always working to improve our customer experience and we take all of the feedback we receive to our team and use these as learning opportunities. I am grateful that you have brought your experience to my attention, as we strive for 100% customer satisfaction 100% of the time.

January 13, 2017

Fabulous Fast service come here every service always making sure I have everything I need before I leave. Good Charisma Smiles all around. So I have to say th More

by Cbassunique
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenan Llenes, Sarah McNeil
January 13, 2017

Great work! Been dealing with this dealership for 2.5ys we have had oil changes, warranty repairs, and other minor work done, always please with the services prov More

by Sonya
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenan Llenes, Sarah McNeil
January 13, 2017

Everyone is so friendly and so great! I'm on my 3rd vehicle I have purchased from the amazing Jason Gillett! Everyone in the Service Department is wonderful but I usually speak to Sarah, K More

by agillis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Gillett, Kenan Llenes, Brandon Wanke, Sarah McNeil
January 13, 2017

24000km Service The service was phenomenal when I stopped in for my 24000km appt in mid December '16. Nissan's courtesy shuttle van was very convenient and transporte More

by DDLee
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mandy Shakotko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenan Llenes, Brandon Wanke, Sarah McNeil
January 13, 2017

Great, quick and friendly service Came in for an oil change few months ago, and could not forget how amazing the oil change team there at the quick lube @ GP Nissan. Grabbed the name o More

by Whiterims
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Joanne Falls , Kenan Llenes, Sarah McNeil
January 13, 2017

Very good service Awesome service Nissan grande prairie, very nice people and friendly. Always did a very good job in my Murano. Keep up the good work guys. I definit More

by Jhonglei13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mandy Shakotko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenan Llenes, Sarah McNeil
January 13, 2017

Great people,Great workmanship. Service with a smile,ask if I was in need of a ride,showed where to get coffee,felt comfortable,relaxed,vehicle looked after ,drove away.....life's go More

by Razzzor1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Budde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Lapraik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mandy Shakotko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trent Napier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bruce Deacon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenan Llenes, Sarah McNeil
January 12, 2017

Fantastic staff and amazing service! I always choose Nissan to service my vehicle, they are hard workers and always go above and beyond. They are willing to answer any and all questions o More

by CarissaM95
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenan Llenes, Sarah McNeil
January 12, 2017

Service It was grwat to see my Nissan family! Was in the other day to have regular maintenance done. The sevice was fantastic as usual. Even my friends enj More

by Heather
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenan Llenes, Sarah McNeil
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