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Grande Prairie Nissan - Service Centre

Grande Prairie, AB

4.9
388 Reviews

388 Reviews of Grande Prairie Nissan - Service Centre

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February 08, 2017

Excellent customer service Took my 2014 Rogue in for oil change, always impressed with the friendly and professional staff greeting me. Brandon was amazing and helpful with th More

by blimkeanita14
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Wanke
January 31, 2017

Great Service I was in for service on both of my vehicles and was given exemplary assistance by the staff in service. It was quick and no hassle. More

by James schelby
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Joanne Falls , Kenan Llenes, Sarah McNeil
January 30, 2017

Small problem big fix. Dealership down south couldn't find the block heater cord. Clint in the quick lube found it in minutes, secured it and I was on my way. Thanks for the More

by Jc101
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clint.
January 23, 2017

Great service I liked the way Kenan explained the details about the service they did with my car. He explained everything in detail and answered all my questions. I More

by annepuracan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenan Llenes
January 19, 2017

servicing on my time service as always very good was able to drop car off they took care of everything asked if needed a ride and everything. my car was taken care of in a More

by robs repair
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mandy Shakotko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenan Llenes, Sarah McNeil
January 17, 2017

Great Experience I have purchased 3 vehicles through the folks at GP Nissan, and there is a reason I continue to use them. Their service department is always quick to More

by Titan83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mandy Shakotko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenan Llenes, Sarah McNeil
January 14, 2017

Always helpful I have been dealing with the GP Nissan service department now for almost two years. Everyone has treated me as a vip and the work on my vehicle has be More

by Tide
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mandy Shakotko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenan Llenes, Sarah McNeil
January 14, 2017

EXCELLENT SERVICE, AS ALWAYS Beyond the fact that the staff at this dealership are always friendly and pleasant to deal with the service I received was prompt, thorough and effici More

by javagirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mandy Shakotko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Gillett, Kenan Llenes, Sarah McNeil
January 14, 2017

Saturday Service Got my Nissan serviced on a Saturday! Nissan was able to accommodate my schedule even though I did not have an appointment. They had my vehicle More

by X-Man
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenan Llenes
January 13, 2017

I was from out of town and needed one day service. Made an appointment for morning for a simple diagnosis but my truck never entered till late afternoon only to get a repair list of every minor detail More

by Frank La Crete
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
service
Jan 16, 2017 -

Grande Prairie Nissan responded

Grande Prairie Nissan participates in the Dealer Rater Certified Dealer Program. We are committed to providing high quality customer service, but based on your Dealer Rater review, you did not share that experience. That is disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at our dealership. Appointment times do not guarantee your vehicle will be in the shop at that specific time your appointment was booked for. Once a vehicle has been dropped off it is listed in a priority sequence. Different Technicians specialize in different areas of diagnoses and repair. The next available technician that has the appropriate credentials and certifications to work on a vehicle is then assigned. The vehicle is brought into the shop for a complete diagnoses. We try our hardest to complete all appointments as thoroughly and as quickly as we can. All vehicles in our shop receive a free World Class Inspection as part of our commitment to safety and customer service. The results of these inspections are given to our customers so that they are aware of any repairs or services their vehicle may need. Your satisfaction is important to me and I would love the opportunity to personally discuss your concerns with you. If you would be so kind as to contact me, Bruce Deacon, Service Manager at Grande Prairie Nissan, I would welcome the opportunity to further review your service concerns. We are always working to improve our customer experience and we take all of the feedback we receive to our team and use these as learning opportunities. I am grateful that you have brought your experience to my attention, as we strive for 100% customer satisfaction 100% of the time.

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