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Grande Prairie Nissan - Service Centre

Grande Prairie, AB

4.9
389 Reviews

389 Reviews of Grande Prairie Nissan - Service Centre

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November 27, 2017

Amazing Parts Service Kierstyn was an amazing parts person to deal with. She was super knowledgeable and friendly. She gets back to me in a very timely manner and even of More

by Happy Customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Trent Napier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kierstyn Otterman
November 24, 2017

Great honest service Friendly person, kept me informed with clarity. He stayed later just so I could pick my car up after work, and didn’t seem to mind at all. I would rec More

by Jogger1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robbie Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 21, 2017

Terrible service everytime I have yet to have a good experience with Nissan's Service/parts department. I had the liftgate on my car start opening all by itself at random times More

by mkraw1
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dec 05, 2017 -

Grande Prairie Nissan responded

Grande Prairie Nissan participates in the Dealer Rater Certified Dealer Program. We are committed to providing high quality customer service, but based on your Dealer Rater review, you did not share that experience. That is disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at our dealership. We are sorry that you feel let down by our parts and service department. Grande Prairie Nissan must abide by the process and policy set forth by Nissan Canada when dealing with any warrantable issues. Grande Prairie Nissan employs professionally trained and certified Nissan technicians and advisors. Our technicians and advisors are factory trained and specialized in Nissan products. As you indicated, the part was installed by a non-Nissan authorized third party, which is in direct violation of Nissan Canada’s warranty terms and conditions. As previously explained, we are happy to assist with the warranty procedure for the part itself, but we must adhere to Nissan Canada’s process in order to receive a favorable claim for you. I am grateful that you have brought your concern to our attention, as our goal is to ensure your satisfaction. It is our hope that you will choose to work with us to gain a favorable warranty claim.

November 17, 2017

Clint was very helpfull and no charge for something not cove Clint was very helpfull on something not warrenty and did it for no charge on my moms vheicle when we couldn't find the lock but tool More

by Merlin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clint Primmer
November 08, 2017

Meh at best. I bought a brand new vehicle from Nissan. The finance person didn't include installing the new tires I requested when buying. The service department More

by Marcus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Lapraik
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2017 -

Grande Prairie Nissan responded

Grande Prairie Nissan participates in the Dealer Rater Certified Dealer Program. We are committed to providing high quality customer service, but based on your Dealer Rater review, you did not share that experience. That is disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at our dealership. We are sorry we let you down. We have tried to locate your deal in our system, but have been unsuccessful and will require a bit more information. Would you please be so kind as to contact the General Manager Mr. Budde, so that he may have the opportunity to work with you on an acceptable solution? I am grateful that you have brought your concern to our attention, as this has allowed us an opportunity to address your concerns and hopefully work with you towards a resolution. We strive for 100% customer satisfaction 100% of the time.

November 06, 2017

battery terminal my battery terminal was corroded and Clint took off the old part, cleaned the battery terminals and installed the new part in less that 30 minutes. Ve More

by oilers1224
Recommend Dealer
Yes
Employees Worked With
Clint Primmer
October 04, 2017

Sales and Service Sales service: Okay, did not feel good when they did not accept my personalized check when I bought a brand new vehicle with full payment. Had to go t More

by rasusu
Recommend Dealer
Yes
Employees Worked With
Francis, Clint Primmer
September 23, 2017

Excellent service with great poise. The service was great. i like how he spoke to me like I was important and was very verbal on what he was doing. Didn't feel ripped off like most servi More

by Jogger1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robbie Young
May 11, 2017

Always treated very well. I had a very bad experience with the sales people with Nissan. But I am very glad to say, that the service people have always been very helpful. They More

by Pamela Ryman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenan Llenes, Francis Barrett
May 02, 2017

Very helpful Ahmed is very knowledgeable about vehicles and finds the time to really know what you need in a vehicle. Not pushy and very friendly. Excellent servic More

by Dodgegirl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ahmed Eltayeb
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