Grande Prairie Hyundai - Service Centre

Dealing with Jonh iMears in the Service Dept was a pleasant experience....very patient and he explained everything I needed to know (twice)! pleasant experience....very patient and he explained everything I needed to know (twice)! More

Hyundai Grand Prairie have excellent customer service. Thier car repair and servicing is also excellent Thier car repair and servicing is also excellent More

The team dealership tries their best to make everything right. I Would recommend a Hyundai experience. right. I Would recommend a Hyundai experience. More

John (tall guy) from service dept. is the best guy who works for GP hyundai. The guy have a gold heart to help people. He deserve a raise. The man is honest and will tell you straight is the best guy who works for GP hyundai. The guy have a gold heart to help people. He deserve a raise. The man is honest and will tell you straight up what you need and will not scam you like other dealership do. More

Quick service. Informative and helpful. Staff are friendly and welcoming. A great team to deal with. Informative and helpful. Staff are friendly and welcoming. A great team to deal with. More

Service work done involved using a part that was incorrectly packaged, which ended up causing two break downs on the highway between Penticton and Grande Prairie. Although the initial support was gr incorrectly packaged, which ended up causing two break downs on the highway between Penticton and Grande Prairie. Although the initial support was great, as time went on, there was less communication from the Service Manager. Only updates were through my inquiries. It took approx. 2 weeks to get a reimbursement check mailed to me for all expenses incurred as a result of the incorrect part. Part of the repairs involved damage to a new rim from a set of 4 that were installed the month before. I was led to believe the intention was to pay for the rim replacement as well since none of this was our fault. I purchased the new rim and sent the receipt for repayment. After a week I checked on the status, and Service Manager said he was away the previous week, but would look into it. Two weeks later I emailed again and was told their system was down due to a "hacker" or virus of some kind, but he would follow up once the system was back up. I sent a final email a week later saying that I was unhappy with how long it was taking to be reimbursed, and the Service Manager than left a message to call him again. I did not call, all I want is my costs for their mistake reimbursed, and I still have received nothing for my damaged rim and no reason why.. Having them do my warranty work cost us two highway breakdowns, a night in a hotel, day of work missed because we were late getting home, a 2 1/2 hour trip in the front of a tow truck with my husband and the driver, and approx. $219.00 for my rim that I had replaced. They started out great, and we understand things happen, but it's how you deal with it moving forward. They dropped the ball, and seem to be OK with that, I am for sure going to think twice before I bring my car back for any more work, I have lost confidence and respect for the dealership, I only wish they weren't the only option in .GP, UPDATE: I received payment for my rim replacement today, so they have honored all promised reimbursements which I appreciate. More

Service on time, appreciated the shuttle ride. Service department John was transparent and kept me in the know of what was going on with my vehicle. Service department John was transparent and kept me in the know of what was going on with my vehicle. More

Very helpful and friendly having a shuttle is great with awesome drivers they make the drive home and back a joy All repairs are in a great time frame. awesome drivers they make the drive home and back a joy All repairs are in a great time frame. More

Absolutely the worst service I have ever received. Was not warranty and they couldn’t even tell me why it was not warranty. Then the dealership would not even help with the cost at all to make me happ Was not warranty and they couldn’t even tell me why it was not warranty. Then the dealership would not even help with the cost at all to make me happy. Worst dealership ever and will never buy another Hyundai More

Very thorough and detailed analysis of my vehicle. Also recommended other services due. Great to work with. Also recommended other services due. Great to work with. More