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Grande Prairie Hyundai - Service Centre

Grande Prairie, AB

4.7
183 Reviews

183 Reviews of Grande Prairie Hyundai - Service Centre

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April 27, 2014

Great Experience When I dropped off my Santa Fe for an oil change Elaine let me know that I had some services due and it was no problem getting those taken care of at More

by kylie_p12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
April 07, 2014

Lori Peterson Lori is always friendly, efficient and knowledgeable. Despite a hectic front desk, she always relays to me that my presence is important. I trust her More

by EMRMoyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
December 28, 2013

This dealership and the employees are both wonderful to deal with! There is great communication between all levels of management and a great atmosphere. The sales reps are all friendly and very knowledgeab More

by Mary G
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Meaghan Odegard
August 15, 2013

I am livid. I bought a brand new vehicle there last march, and have continuesly had minor issues everytime i need to deal with something- and adding a few minnor things up, it turns into a big thing. F More

by blondy18
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
service department (no specific name)
Aug 15, 2013 -

Grande Prairie Hyundai responded

Grande Prairie Hyundai participates in the Dealer Rater Certified Program. Our company strives for 100% customer satisfaction 100% of the time. After reading your review it is clear that has not been your experience, which is disapointing to us. Through the Dealer Rater Program we have the opportunity to work with you to resolve your concerns. Our VIP Oil Change package is valid for 8 oil changes or 3 years, which ever is reached first. Depending on the type of package purchased there could be additional charges, for instance if you requested synthetic oil, I would be pleased to look further into why you were charged for the oil change, but I would kindly request that you contact the dealership and provide your name so that we can look up the appropriate records. Regarding the diagnois charge concerning the USB, the Director of Service, Mr. Wright would welcome the opportunity to personally look into this matter for you and work on a resolution however, again I would kindly ask that you contact our dealership directly so that we can work with you. Each of your concerns are important to us and we want to help you and ensure that you are a 100% satisified customer.

Aug 15, 2013 -

Grande Prairie Hyundai responded

Thank you again for taking the time to bring your concerns forward and reaching out to us. We look forward to your call this afternoon and for the opportunity to earn back your trust and business.

March 08, 2013

Anytime i have had any issues with my SantaFe, Dawn has always been willing to look after me and my Santa Fe from a basic oil change to any warrenty work that has been needed. More

by neen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
March 07, 2013

Great Service, very friendly personal at this dealership. Its a pleasure to do business with staff that don't look down her nose at you because you a women and think you know nothing. Thank you for that. More

by deb1961
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
March 05, 2013

I had my car in for it's 1st maintenance service. I also had a couple of warranty issues. Dawn had to open up a claim with Hyundai Canada to see if they would be covered, and I got the answer a few da More

by steige
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
February 27, 2013

I always receive excellent support from the professional and polite service and sales staff. I most definitely would recommend this dealership to anyone looking to make a change. More

by SharonD83
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
February 27, 2013

Lindsay was wonderful to deal with open nad friendly finding me the answers i needed and clearly working as part of a team . she never answered with i dont know it was always i will find out. makes a bi More

by macsmith
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
February 27, 2013

The service was great and never had to wait very long for our vehicle, everyone was very helpful and assisting us whenever we had questions or concerns thanks More

by Cpeters 1984
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
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