Grande Prairie Hyundai - Service Centre

Solid service department, pi** poor parts department After moving to GP in 2013, my spouse and I have had nothing but positive experiences dealing with GP Hyundai's service department for both of our veh After moving to GP in 2013, my spouse and I have had nothing but positive experiences dealing with GP Hyundai's service department for both of our vehicles. Kevin and Lori are very friendly, thorough, and obviously take pride in doing their jobs and providing good customer service. Lee, on the other hand, is the opposite. We were having issues in both of our vehicles with our iPhones. We were using the ridiculously overpriced Hyundai iPod cables, which had the old 30-pin connectors on them along with Apple lightning adapters. Naturally, we were hesitant to drop close to $100 on two of the newer Hyundai cables with the lightning connections if they were going to be giving us the same problems. We asked Lee if it would be possible to simply try out one of the cables to make sure the same issues wouldn't happen with a new cable as with the old. He told us in the most disinterested, annoyed to have even been bothered to get up from his desk, monotone voice that he couldn't allow that because we could damage or short the cable. Seriously? Apparently we looked like the type who were going to play tug of war or were going to jam it into an electrical socket. I wasn't sure if I should be angry at his lack of interest in helping us, shocked that Hyundai would have such a dumb rule/policy, or laugh because this was such a ridiculous response to what I thought was a reasonable request. Don't worry Lee, our old cables are working again, and they haven't been damaged or shorted out yet! More

Professional Service This was our second visit in 3 weeks, the first visit dealt with minor recall issues on our Veracruz. While at the shop, they discovered an oil leak This was our second visit in 3 weeks, the first visit dealt with minor recall issues on our Veracruz. While at the shop, they discovered an oil leak in the steering. They ordered the parts and fitted them under warranty on August 31st. On both occasions we dealt with Kevin Friesen and found him to be pleasant, professional and kept us informed at all times. We very much appreciated his friendly and honest approach to his work and would have no hesitation dealing with Kevin again in the future. More

Out of a Bind A couple months ago I needed work done on my Accent. The part needed was 6 days out and Kevin understood my situation and worked to get me wheels for A couple months ago I needed work done on my Accent. The part needed was 6 days out and Kevin understood my situation and worked to get me wheels for the time being and helped me out of a bind. Once my Accent was ready I had however went to pay for the work and there was some confusion and things weren't fully explained at first, yet Kevin understood the situation and made the effort to help me out a bit and I certainly appreciate it. Kevin overall is great to deal with More

Service for 2014 Santa Fe XL on Aug. 18/16 & Sept. 02/16 Our Service Consultant was Kevin Friesen, who was very friendly and knowledgeable. He thoroughly explained the results of the service report and recom Our Service Consultant was Kevin Friesen, who was very friendly and knowledgeable. He thoroughly explained the results of the service report and recommended future service work when required. The vehicle was completely serviced including the break system and a new windshield was installed. The breaks are now 100%, however the windshield had some air noise so a new windshield was installed September 02/16. The whole service staff was very accommodating and truly worked to achieve customer satisfaction. Thank you Kevin, Lori and sevice staff at Grande Prairie Hyundia. More

Great service each time. Kevin and Vicky help all the time. Always professional and knowledgable . They go out of their way to help and always have a frien service each time. Kevin and Vicky help all the time. Always professional and knowledgable . They go out of their way to help and always have a friendly smile More

Kevin friesen is awesome and so helpful Had multiple problems and Kevin was super helpful and under standing. Talked to me like a person not like an idiot. Which I didn't like about the Had multiple problems and Kevin was super helpful and under standing. Talked to me like a person not like an idiot. Which I didn't like about the previous service person. She always talked down to me. Kevin gave me super helpful tips and was friendly. Thanks Kevin! More

Fine, fine, fine. Friendly service and questions answered thoroughly. Did think, however that the servicing would have been quicker, but what do I know, never had a fre Friendly service and questions answered thoroughly. Did think, however that the servicing would have been quicker, but what do I know, never had a free oil change in my life. Kevin, and staff were (almost), too on the ball! More

2nd time around Got a much better deal this time around with this dealership. Really happy with the new car & got great service. Wasn't all that happy the first time Got a much better deal this time around with this dealership. Really happy with the new car & got great service. Wasn't all that happy the first time around. More

Service Experience I had a great experience with Kevin Friesen when I went to get some work done on my Hyundai Elantra. I needed to get some recall work and a free inspe I had a great experience with Kevin Friesen when I went to get some work done on my Hyundai Elantra. I needed to get some recall work and a free inspection. He explained everything that was done very well, and helped me to book my next appointment. Everyone was very friendly and helpful. More