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Grande Prairie Hyundai - Service Centre

Grande Prairie, AB

4.7
192 Reviews

192 Reviews of Grande Prairie Hyundai - Service Centre

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January 05, 2016

Nice service, nice staff Made an appointment to do checking and other services. Service staff, Crystell, is friendly and professional. Everything went smoothly with her help. More

by dachong678
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
January 02, 2016

Great customer service . Alyssa drove to another town to deliver my car keys and paperwork after she finished her work day on a Saturday. Many thanks. More

by Ranger88
Customer Service
Friendliness
Recommend Dealer
Yes
December 29, 2015

Recieved a new remote starter for free I had a remote car starter done around October, and I was having some sporadic issues with it, and the range wasn't nearly as advertised. It was done More

by Scottman12345
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
December 18, 2015

Good 1st impression of warranty work. Warranty work completed in timely manner after a bit of extra effort by service dept. good first impression of warranty work. Hope it continues if nee More

by Steve19
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Meaghan Odegard
December 03, 2015

Lack of respect and care I have experienced some of the worst service of my life recently. This service department promised calls back and never called more than once about th More

by HyundaiAccent08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lori Peterson
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2015 -

Grande Prairie Hyundai responded

Grande Prairie Hyundai participates in the Dealer Rater Certified Dealer Program. We are committed to providing high quality customer service, but based on your Dealer Rater review, you did not share that experience. That is disappointing to us. I am sorry that you have feel our service department has failed to meet your expectations regarding your vehicle concerns. Our licensed Hyundai trained technicians and professional service advisors do their best to efficiently and effectively work on analyzing and repairing vehicles and communicating their findings to our clients. We do not want you leaving with unanswered question regarding your vehicle or your invoice. We would like the opportunity to work with you to rectify this situation. If you would be so kind as to contact our service manager, Lori, she would welcome the chance to learn more about what happened and work on a solution with you. Lori can be reached at the dealership at 780.532.5233 ext. 1403. Grande Prairie Hyundai strives for 100% customer satisfaction 100% of the time. I am grateful that you brought your concern forward, without honest customer feedback it would be impossible to reach our goals.

November 06, 2015

Warrenty Work I recently had warranty work done to my SUV. It was to be a full day job but sadly it ended up taking a day and a half. Grande Prairie Hyundai set me More

by Sean M
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
November 04, 2015

Good customer service We purchased the VIP oil change package and have appreciated the reminder calls to have the vehicle serviced. The service writer was excellent. Very More

by SUVowner
Recommend Dealer
Yes
October 28, 2015

Great customer service Great dealership. I got my car fixed here a few times and the service here is great. When I dropped my car off at the dealership for a few days More

by Carowner123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
October 18, 2015

Helpful Service Dept I enjoy dealing with the ladies in the Service Department... they're both smart as whips and are very helpful. Good customer service means a lot! Th More

by BrendaP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
August 14, 2015

Very frustrating oil change Made an appointment days ahead for a simple oil change for my brand new 2015 Hyundai. Dropped off my vehicle expecting a somewhat quick turn around c More

by Blais123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other Employees : Meaghan Odegard
Aug 19, 2015 -

Grande Prairie Hyundai responded

Grande Prairie Hyundai participates in the Dealer Rater Certified Dealer Program. We are committed to providing high quality customer service, but based on your Dealer Rater review, you did not share that experience. That is disappointing to us. I am sorry that you have feel our service department has failed to meet your expectations regarding your vehicle’s oil change. Our Hyundai trained service advisors do their best to efficiently schedule vehicles into the shop to have the required jobs completed. Unfortunately, there are times when things beyond our control can happen that creates delays in getting vehicles into the shop. We do apologize for the inconvenience this caused you. Please note that the price discrepancy on your oil change was for the synthetic oil that you requested. Please be aware that Grande Prairie Hyundai does offer a courtesy shuttle, I do apologize if this was not an option offered to you. Grande Prairie Hyundai strives for 100% customer satisfaction 100% of the time. Once again, I am regretful we did not meet your expectations, it is my hope that we can regain your trust and business.

Aug 20, 2015 -

Grande Prairie Hyundai responded

Thank you for your response and the opportunity to further address your concerns. It is very important to Grande Prairie Hyundai that each guest leaves feeling that they are important and that they received good value for their money spent with our dealership. With good customer service in mind we would like to offer you a $30.00 parts and service credit. Please do not feel shy to request the service of our complementary shuttle upon your arrival at your next visit. We are hopeful that this good will gesture will give us the chance to continue to earn your business. Once again, thank you for brining your experience to our attention. Without honest feedback it would be impossible to reach our customer service goals.

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