Back

Grande Prairie Hyundai - Service Centre

Grande Prairie, AB

4.7
184 Reviews

184 Reviews of Grande Prairie Hyundai - Service Centre

Sort by
September 18, 2016

Out of a Bind A couple months ago I needed work done on my Accent. The part needed was 6 days out and Kevin understood my situation and worked to get me wheels for More

by dmp8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Friesen
September 05, 2016

Service for 2014 Santa Fe XL on Aug. 18/16 & Sept. 02/16 Our Service Consultant was Kevin Friesen, who was very friendly and knowledgeable. He thoroughly explained the results of the service report and recom More

by Satisfied Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : D. Smith, Kevin Friesen
August 25, 2016

Great service each time. Kevin and Vicky help all the time. Always professional and knowledgable . They go out of their way to help and always have a frien More

by MR.Happy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vicky Lavoie, Kevin Friesen
August 23, 2016

Kevin friesen is awesome and so helpful Had multiple problems and Kevin was super helpful and under standing. Talked to me like a person not like an idiot. Which I didn't like about the More

by Aril
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Friesen
July 14, 2016

Poor customer service I was hoping that there was an email address to send my comments to but there isn't so here it goes. I live in Terrace BC but my family lives in Gran More

by Ada Charneski
Customer Service
Recommend Dealer
No
Employees Worked With
n/a
Jul 27, 2016 -

Grande Prairie Hyundai responded

Grande Prairie Hyundai participates in the Dealer Rater Certified Dealer Program. We are committed to providing high quality customer service, but based on your Dealer Rater review, you did not share that experience. That is disappointing to us. I am sorry to hear that our service department has let you down in the way of communication and I can understand how frustrating that must be. Our Hyundai trained service advisors do their best to efficiently schedule vehicles into the shop to have the required jobs completed. Unfortunately, since we are all human we can and do have oversights and miss messages. We do apologize for the inconvenience this caused you and please know that we are working on creating a better process so that this does not happen again in the future. Grande Prairie Hyundai strives for 100% customer satisfaction 100% of the time. Once again, I am regretful we did not meet your expectations, it is my hope that we can regain your trust and business.

July 02, 2016

Fine, fine, fine. Friendly service and questions answered thoroughly. Did think, however that the servicing would have been quicker, but what do I know, never had a fre More

by rubytuesday,2006
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other than Kevin, the guy who did the oil change and explained about 5-20 oil; we were aware of this type., Meaghan Odegard, Kevin Friesen
June 05, 2016

2nd time around Got a much better deal this time around with this dealership. Really happy with the new car & got great service. Wasn't all that happy the first time More

by DeeeAnnna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kati McKinnon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brittany Sinkevich
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2016

Service Experience I had a great experience with Kevin Friesen when I went to get some work done on my Hyundai Elantra. I needed to get some recall work and a free inspe More

by Casey H
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Friesen
May 27, 2016

overview I brought my car in for a recall and got a free inspection. Kevin at the service desk was more than kind and patient enough to explain in detail what More

by Melh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Friesen
May 26, 2016

SERVICE PLUS I would like to say, that GP Hyundai Service Dept. is a pleasure to deal with. Kevin always has a smile and appeas to really enjoy his job. He makes More

by Master mechanic
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Meaghan Odegard, Kevin Friesen
...
14
...