Grande Prairie Hyundai - Service Centre
Grande Prairie, AB
192 Reviews of Grande Prairie Hyundai - Service Centre
Do yourself a favor and just dont buy a Hyundai From out of town visiting family for the holidays and had my car towed here at no small expense, but if you cant trust a hyundai at a hyundai dealersh From out of town visiting family for the holidays and had my car towed here at no small expense, but if you cant trust a hyundai at a hyundai dealership- who can you trust? Obviously something was very wrong. Asked for it to be looked at and diagnosed, they didnt look at it fully and then explained it was because my $80 assessment fee only paid for a half hour (plus that extra $15 in "shop supplies" of course). All indications from attempting to speak to someone who might know something 4 times were they didnt do anything more than turn it on but i was assured they could "tell alot by listening to it". First told my engine is essentially screwed and i maybe need a new "short block" for $8k or maybe perhaps a new "long block" for $15k like its no big deal and i guess its up to me now to decide what my car actually needs? This begs the question of why would i bother to take it to someone else if i was able to do it myself. Asked to be provided a proper report explaining whatever they did do/find, still waiting on that one... When i asked for more details about what went wrong, i was told "sometimes engines just go"- hence my review title... im not sure who would be satisfied with that response. The Operations Manager was generally not very helpful, not that he was in any position to magically fix my vehicle for next to no charge but it was extremely frustrating that he was completely unwilling or more likely unable to answer any direct questions or give a better indication of whats wrong (he spoke with lots of generalizations and "ifs" and condescending "if it were me, id do...". A few phone calls in he finally concluded "if it were me, id go with the "long block"... as if dropping $15k on a vehicle maybe worth $10k for an essentially undiagnosed problem is no big deal. Guess i looked like i was born yesterday (or maybe because im not a man?) as well as made of money. I guess thats how it goes when youre the only hyundai dealership within a few hundred km and no other mechanic seems to want to touch hyundai with a 10 ft pole. Just a side note that i had this vehicle serviced and inspected at a separate dealership <2 months prior with 100% marks across the board so to say this was a surprise is an understatement. A vehicle should last more than 127k if properly maintained. Never again, thats all i gotta say. More
Helpful friendly staff . Willing to do whatever it takes to solve problems and find solutions for customers! This is my second vehicle bought from Hyundai! . Willing to do whatever it takes to solve problems and find solutions for customers! This is my second vehicle bought from Hyundai! More
Utterly disappointed We live in Yellowknife and Grande Prairie Hyundai is the closest Hyundai dealer to our location. We had an issue with the A/C back in May 2018, we sto We live in Yellowknife and Grande Prairie Hyundai is the closest Hyundai dealer to our location. We had an issue with the A/C back in May 2018, we stopped by the service departement coming back from a family vacation. They quickly diagnosed the problem and ordered the parts. We agreed with Lori that we would come back in the Fall to have the part installed as it was a 12 hours drive. We called in September, to book an appointment and confirmed that everything was good to go. Lori confirmed that they had the part and I also requested to start working on the car as early as possible in the morning as we were going to drive back home right after and we had a 5 hours drive to our first stop. When we arrived for our appointment, they were missing a part and there was no note on file about starting to work on the car early. It appears that we will have to come back again as they cannot get the part before at least a week! If Lori would have confirmed that the parts were available more than two weeks prior when we booked the appointment, especially knowing that we were from out of town, she could have avoided us a costly 2400km trip! Update since the first review. The service Manager, Dean Smith responded to this review well by apologizing for the error and took a few steps to apologize, he offered the oil change and filled up our tank. Most importantly, he will have the part delivered to Yellowknife and pay a local shop over here to avoid another trip for this install. He indicated that processes will be put in place to ensure availability of parts especially when a customer is coming from out of town. Hopefully, such a situation will not happen to anyone else. More
Above and Beyond I had a older Hyundai and had a bad taste in my mouth from the service aspect of the business and when the sales team heard about my ordeal Meaghan an I had a older Hyundai and had a bad taste in my mouth from the service aspect of the business and when the sales team heard about my ordeal Meaghan and Britney went above and beyond to turn a not so good experance into one of the best experances of a lifetime. The staff there where friendly and understanding to the situation so I will say the next time i have issues like I did I will be looking for Meghan and Britney. Thank you for changing my mind and making me a happy costumer who will be back in the future. More
great place Just bought our second vhecicle from GP Hyundai very happy with the people there the sales and service staff are so helpful we hope they find someone Just bought our second vhecicle from GP Hyundai very happy with the people there the sales and service staff are so helpful we hope they find someone who loves our old SUV as much as we did loveing our new wheels More
Poor customer service My Hyundai Santa Fe has a defective part covered by warranty took it in and was advised after having it all day that they didn't have the part to fix My Hyundai Santa Fe has a defective part covered by warranty took it in and was advised after having it all day that they didn't have the part to fix it and would advise when received. Got a call from their service review center and advised that it still wasn't fixed, dealership called me to tell me they could fix it and bring it back booked my winter tire change at the same time. Got a call later that day they didn't have the tools required to change the tires got someone to bring them what they needed. Went to pick up my car and was told they couldn't fix the warranty work as needed a part that had to be ordered. Charged me full price for the tire change and weeks later still no word on the warranty fix. Both times offered shuttle service that never showed up. Also requested an emailed receipt and never received that either. As a professional in management the customer service level received was substandard would never buy a vehicle from them again nor recommend. More
Solid service department, pi** poor parts department After moving to GP in 2013, my spouse and I have had nothing but positive experiences dealing with GP Hyundai's service department for both of our veh After moving to GP in 2013, my spouse and I have had nothing but positive experiences dealing with GP Hyundai's service department for both of our vehicles. Kevin and Lori are very friendly, thorough, and obviously take pride in doing their jobs and providing good customer service. Lee, on the other hand, is the opposite. We were having issues in both of our vehicles with our iPhones. We were using the ridiculously overpriced Hyundai iPod cables, which had the old 30-pin connectors on them along with Apple lightning adapters. Naturally, we were hesitant to drop close to $100 on two of the newer Hyundai cables with the lightning connections if they were going to be giving us the same problems. We asked Lee if it would be possible to simply try out one of the cables to make sure the same issues wouldn't happen with a new cable as with the old. He told us in the most disinterested, annoyed to have even been bothered to get up from his desk, monotone voice that he couldn't allow that because we could damage or short the cable. Seriously? Apparently we looked like the type who were going to play tug of war or were going to jam it into an electrical socket. I wasn't sure if I should be angry at his lack of interest in helping us, shocked that Hyundai would have such a dumb rule/policy, or laugh because this was such a ridiculous response to what I thought was a reasonable request. Don't worry Lee, our old cables are working again, and they haven't been damaged or shorted out yet! More
Professional Service This was our second visit in 3 weeks, the first visit dealt with minor recall issues on our Veracruz. While at the shop, they discovered an oil leak This was our second visit in 3 weeks, the first visit dealt with minor recall issues on our Veracruz. While at the shop, they discovered an oil leak in the steering. They ordered the parts and fitted them under warranty on August 31st. On both occasions we dealt with Kevin Friesen and found him to be pleasant, professional and kept us informed at all times. We very much appreciated his friendly and honest approach to his work and would have no hesitation dealing with Kevin again in the future. More
Out of a Bind A couple months ago I needed work done on my Accent. The part needed was 6 days out and Kevin understood my situation and worked to get me wheels for A couple months ago I needed work done on my Accent. The part needed was 6 days out and Kevin understood my situation and worked to get me wheels for the time being and helped me out of a bind. Once my Accent was ready I had however went to pay for the work and there was some confusion and things weren't fully explained at first, yet Kevin understood the situation and made the effort to help me out a bit and I certainly appreciate it. Kevin overall is great to deal with More
Service for 2014 Santa Fe XL on Aug. 18/16 & Sept. 02/16 Our Service Consultant was Kevin Friesen, who was very friendly and knowledgeable. He thoroughly explained the results of the service report and recom Our Service Consultant was Kevin Friesen, who was very friendly and knowledgeable. He thoroughly explained the results of the service report and recommended future service work when required. The vehicle was completely serviced including the break system and a new windshield was installed. The breaks are now 100%, however the windshield had some air noise so a new windshield was installed September 02/16. The whole service staff was very accommodating and truly worked to achieve customer satisfaction. Thank you Kevin, Lori and sevice staff at Grande Prairie Hyundia. More