Grande Prairie Hyundai - Service Centre

Was my worst experience I have ever have I took there my Hyundai 2011 Santa Fe for service and I told them that some time ( not every time )when I start my vehicle I can hear a noise. I I took there my Hyundai 2011 Santa Fe for service and I told them that some time ( not every time )when I start my vehicle I can hear a noise. I told them the noise may come from the radiator fan. So I asked them to check and fix it and check if there are others mechanical problems which need my attention ( kind of mechanical inspection). . After a couple hours they called me back and informed me that the blower motor was the cause of the noise and need to be changed immediately! They had to change front brake pad and cabinet air filter else. For that service they charged me 909C$ ( parts and service plus what they called office fees ). After paying the fees and having my key back, I started the car to realize the same noise was still on!! The service manage I asked why was that, promise me to do something next day when he technician will be back on service. But next day I called them three time until my self I decide to go see what was going on and realized they didn't even touch it !!! When he so me he tried to justifies his service technician saying that just because I said the noisy was probably coming from the fan ( radiator fan ) I confused them !!!!! I asked why then they changed my blower motor if was not the problem, and he couldn't explain me clearly why ? ... After long discussion in his office, he ( the service manager) admitted it was probably a mistake to change my blower motor ( he decide to refund the money for the part but not for service and he asked me to wait 1hour the time the took the blower motor out and put back the older one! , so they took it back and refunded me 163 C$. The service they did for 909$-163$, It could have cost me just less then 400C$ some where else and take me less than 4 hours of service, So guys before you go to this place for servicing your car, think twice. I lost my money , my time and my car was not fixed the problem still More

Do yourself a favor and just dont buy a Hyundai From out of town visiting family for the holidays and had my car towed here at no small expense, but if you cant trust a hyundai at a hyundai dealersh From out of town visiting family for the holidays and had my car towed here at no small expense, but if you cant trust a hyundai at a hyundai dealership- who can you trust? Obviously something was very wrong. Asked for it to be looked at and diagnosed, they didnt look at it fully and then explained it was because my $80 assessment fee only paid for a half hour (plus that extra $15 in "shop supplies" of course). All indications from attempting to speak to someone who might know something 4 times were they didnt do anything more than turn it on but i was assured they could "tell alot by listening to it". First told my engine is essentially screwed and i maybe need a new "short block" for $8k or maybe perhaps a new "long block" for $15k like its no big deal and i guess its up to me now to decide what my car actually needs? This begs the question of why would i bother to take it to someone else if i was able to do it myself. Asked to be provided a proper report explaining whatever they did do/find, still waiting on that one... When i asked for more details about what went wrong, i was told "sometimes engines just go"- hence my review title... im not sure who would be satisfied with that response. The Operations Manager was generally not very helpful, not that he was in any position to magically fix my vehicle for next to no charge but it was extremely frustrating that he was completely unwilling or more likely unable to answer any direct questions or give a better indication of whats wrong (he spoke with lots of generalizations and "ifs" and condescending "if it were me, id do...". A few phone calls in he finally concluded "if it were me, id go with the "long block"... as if dropping $15k on a vehicle maybe worth $10k for an essentially undiagnosed problem is no big deal. Guess i looked like i was born yesterday (or maybe because im not a man?) as well as made of money. I guess thats how it goes when youre the only hyundai dealership within a few hundred km and no other mechanic seems to want to touch hyundai with a 10 ft pole. Just a side note that i had this vehicle serviced and inspected at a separate dealership <2 months prior with 100% marks across the board so to say this was a surprise is an understatement. A vehicle should last more than 127k if properly maintained. Never again, thats all i gotta say. More

Utterly disappointed We live in Yellowknife and Grande Prairie Hyundai is the closest Hyundai dealer to our location. We had an issue with the A/C back in May 2018, we sto We live in Yellowknife and Grande Prairie Hyundai is the closest Hyundai dealer to our location. We had an issue with the A/C back in May 2018, we stopped by the service departement coming back from a family vacation. They quickly diagnosed the problem and ordered the parts. We agreed with Lori that we would come back in the Fall to have the part installed as it was a 12 hours drive. We called in September, to book an appointment and confirmed that everything was good to go. Lori confirmed that they had the part and I also requested to start working on the car as early as possible in the morning as we were going to drive back home right after and we had a 5 hours drive to our first stop. When we arrived for our appointment, they were missing a part and there was no note on file about starting to work on the car early. It appears that we will have to come back again as they cannot get the part before at least a week! If Lori would have confirmed that the parts were available more than two weeks prior when we booked the appointment, especially knowing that we were from out of town, she could have avoided us a costly 2400km trip! Update since the first review. The service Manager, Dean Smith responded to this review well by apologizing for the error and took a few steps to apologize, he offered the oil change and filled up our tank. Most importantly, he will have the part delivered to Yellowknife and pay a local shop over here to avoid another trip for this install. He indicated that processes will be put in place to ensure availability of parts especially when a customer is coming from out of town. Hopefully, such a situation will not happen to anyone else. More

Poor customer service My Hyundai Santa Fe has a defective part covered by warranty took it in and was advised after having it all day that they didn't have the part to fix My Hyundai Santa Fe has a defective part covered by warranty took it in and was advised after having it all day that they didn't have the part to fix it and would advise when received. Got a call from their service review center and advised that it still wasn't fixed, dealership called me to tell me they could fix it and bring it back booked my winter tire change at the same time. Got a call later that day they didn't have the tools required to change the tires got someone to bring them what they needed. Went to pick up my car and was told they couldn't fix the warranty work as needed a part that had to be ordered. Charged me full price for the tire change and weeks later still no word on the warranty fix. Both times offered shuttle service that never showed up. Also requested an emailed receipt and never received that either. As a professional in management the customer service level received was substandard would never buy a vehicle from them again nor recommend. More