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Grande Prairie Chrysler Jeep Dodge - Service Centre
Grande Prairie, AB
451 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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451 Reviews of Grande Prairie Chrysler Jeep Dodge - Service Centre
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January 31, 2020
Another Warranty Service with Exceptional Service I am always impressed with the service department at GP Chrysler. I have left countless times VERY satisfied with the service I've received. This time I am always impressed with the service department at GP Chrysler. I have left countless times VERY satisfied with the service I've received. This time, I had brought my 2017 Jeep Compass in because of a routine maintenance check as I had just hit 50k kilometers and wanted to do my due diligence. I also had a concern because I was having issues with my infotainment centre. Last but not least, I had smashed my fog light out (my own doing) and therefore wanted to get that replaced. It went in last week, the check was done and minor replacements were needed. They determined I needed to completely replace my radio system, and parts were ordered that day (all under warranty). The fog light parts were ordered as well. In less than a week, I got the call that parts were in and that it could go in for service. This morning they had all the work done in less than 2 hours. Friendly and efficient service, as always! My standards for servicing my vehicle have been set high now because they're so awesome, and I'm NEVER disappointed. Kestyn is super knowledgeable and gets it done! One day I couldn't pick my car up until after my shift was done at 6pm, (they close at 6pm) and Kestyn was very accommodating to allow me to show up shortly after. She handed me my keys and I was on my way! More
by demihaarper
Employees Worked With
Kestyn Shutte
January 31, 2020
Service Advisor Kevin MacKenzie Kevin went above and beyond to help me get my van repaired and to find the information that I need for future work. He was very helpful and directed m Kevin went above and beyond to help me get my van repaired and to find the information that I need for future work. He was very helpful and directed me in the right direction to purchase a oil change card. I didn't even have to go and get my van out of the outback. He even did that for me. More
by janet from webley
Employees Worked With
Other Employees :
I used the shuttle but don't know his name. very nice
December 31, 2019
Had Ryan Sawchuk help us. He was amazing, went beyond our expectations and got us the best price compared to anyone in Alberta! Thank you so much! expectations and got us the best price compared to anyone in Alberta! Thank you so much! More
by Babs88
Employees Worked With
Other Employees :
Scott Nowlin, Kestyn Shutte
October 17, 2019
Not recommended poor service Only went there for one thing, a simple tire change. Couldn't even get that right, broke a stud in my spacer and is making me pay for it. Didn't get a Only went there for one thing, a simple tire change. Couldn't even get that right, broke a stud in my spacer and is making me pay for it. Didn't get anything returned to me but a bill for the tire change and negative spacers. More
by Chase
Employees Worked With
Brent Bohnen
October 13, 2019
Horrible service department 2015 power wagon has been in this shop for a combined total of over 90 days in the past 12 months for reoccurring problems that never get resolved. Th 2015 power wagon has been in this shop for a combined total of over 90 days in the past 12 months for reoccurring problems that never get resolved. These mechanics are totally incompetent at fixing anything! Do yourself a favour and buy from any other dealership. More
by Don'tBuyRamGarbage
Employees Worked With
Other Employees :
Ryan Prince, Donald Teal, Kestyn Shutte
September 02, 2019
Over and above While traveling from Edmonton to Grande Prarie in the rain our minivan drivers window switch broke leaving us with our window down. The service adviso While traveling from Edmonton to Grande Prarie in the rain our minivan drivers window switch broke leaving us with our window down. The service advisor Kestyn Shutty did everything possible to help get us back on the road quickly. I was amazed at the level of care she provided to find a solution to my problem so my family could continue on our vacation. Thank you so much to everyone Kestyn enlisted to solve my problem, and Kestyn herself for the outstanding service! More
by Dustin
Employees Worked With
Kestyn Shutte
June 27, 2019
Great place Tem was great to deal with. He wasn't pushy, and I appreciate that because if he was high pressure I would have taken my business somewhere else (I c Tem was great to deal with. He wasn't pushy, and I appreciate that because if he was high pressure I would have taken my business somewhere else (I cant stand that). He took the time to go through my prospective vehicle with me and help me understand the mechanical and electronic features, which was important to me before buying. I found the overall atmosphere of this dealership to be great as well. I felt relaxed and I never felt like I was an inconvenience, like I was made to feel at other places when making requests. I ended up walking out with a 2019 wrangler Sahara and got a pretty good trade in value for my car. Hopefully everything goes as smoothly down the road if any issues arise with my Jeep. Will definitely see Tem again when it's time for a new truck. My only issue is I am still waiting for my swag jacket with the fur ;) More
by Nataya
Employees Worked With
June 21, 2019
Service Advisor Kestyn Shutty My Service advisor Kestyn Shutty was really good too work with, had a great sense of humor and took her time in explaining to me what was going on, w My Service advisor Kestyn Shutty was really good too work with, had a great sense of humor and took her time in explaining to me what was going on, went and brought my pickup up too front parking lot from the back for me. I hope I get her next time! More
by dermac
Employees Worked With
Kestyn Shutte
April 25, 2019
Purchase of 2012 GMC. Had some service done to my truck power steering pump and park brake needed looking after and he stepped up and took one for the team. Had some service done to my truck power steering pump and park brake needed looking after and he stepped up and took one for the team. More
by Welderup
April 13, 2019
Poor Service from Service department I have given this dealership multiple chances. Usually I only give businesses one chance but I really liked the salesman I dealt with and I kept going I have given this dealership multiple chances. Usually I only give businesses one chance but I really liked the salesman I dealt with and I kept going back for more punishment.. recently I took my vehicle back in for the shifter knob not shifting properly. After it was in for recalls and they did an upgrade on the software it never worked right. They called me a few hours later after taking it in and said nothing is wrong with it and when I got the truck back everything worked perfectly fine. Just seems kind of funny all of a sudden everything was working properly after it went back in but they said they did nothing. On the brighter side day actually didn't charge me for this for once maybe because of the big stink I made in there the time I was in before this. I have emailed them in the past over my issues and unfortunately they did not reply until I left them a review on here. They said they wish I had have come to them first even though I left them three emails over a two-week period. After this last service I sent them another email and once again no reply. The salesman have called me over the past year to try and get me to trade my truck in on something new and to tell me about the sales. They even sent me an email telling me to come in and trade my vehicle. Each one of them I have told my story to and nothing has ever become of it. talking with multiple people around our small city of Grande Prairiemultiple people have had similar experiences like I have had there. Great dealership for buying a vehicle but not for getting service. a lot of them have left and gone across town to the other Dodge dealer. I have heard good and bad things about the other dealership and I guess I will find it for myself as my vehicle is over there as I write this review. I told them my story told them if they want to keep me as a customer I'm going to be expected to be looked after as a customer should and my next step is to go next door to the Ford dealership and buy a new Ford as I've had nothing but good service from them with the wife's Ford escape. So we will see how it goes with norlan Chrysler hopefully things I have heard are true and the service is second to none. I will be updating accordingly More
by TylerG
Employees Worked With
Dale Scotton
