Grande Prairie Chrysler Jeep Dodge

I had a great experience, and Jessika was very helpful and friendly. she was able to get me into a brand new car quickly. She is awesome and friendly. she was able to get me into a brand new car quickly. She is awesome More

We bought our Grande Caravan July 18 2012 at Grande Prairie Dodge. After 2 days of shopping around for the car the suited our needs, we picked a Crew model. Up to then, our experience was good, and our Prairie Dodge. After 2 days of shopping around for the car the suited our needs, we picked a Crew model. Up to then, our experience was good, and our sales associate (Brent Frith) was incredibly helpful. Then came the paperwork and the headaches... We were told that it would take about 30 minutes to get the financing accepted. 3 hours later, we were still sitting in the showroom. Every once in a while, a manager came and told us "5 more minutes". We eventually decided to leave the dealership because we were fed up with lies about their timing (the sales manager was also part of this timing issue). A couple hours later, they called us saying the financing was accepted and that they were ready for us to sign the papers. We told them we would be there at 4pm. We arrived on time and guess what? After the sales manager telling us "5 more minutes" for about an hour, we got very frustrated. At this point, the General Manager came in and told us another financing guy, Paul (finance manager) was going to take care of us, but needed 30 minutes to prepare our file. By 5:30, we were in his office. We finally signed all the papers and our first payment was coming out on August 18, and bi-weekly after that. We were supposed to pick-up the car the next day, originally at 10am because we were leaving on a vacation. Brent told us the work wouldn't be done by 10am, so he asked us if noon would be okay - we really liked him so we agreed. The next day, we called at 1 pm because we didn't get any news. We were told by the sales manager that the car wouldn't be ready before 5pm. We got very frustrated once again because we had hotel reservation that couldn't be cancelled. Brett did what he could and we ended up leaving the dealership at 4pm, frustrated, with our new car that still needed pre-delivery work... August 18th came and went, but no payment came out. All the payments are pre-authorized, we just had to make sure the money was in our account...which it was! We figured it might take a couple days for the payment to be processed so a few days later, we called the financial institution who financed our car. They couldn't help us because we were not registered in their files yet. Paul eventually called us stating there had been a problem on the creditors behalf processing our documents and that we would have to pay 2 payments at once. Financially, this was not possible for us and we asked for another solution. Meanwhile, we called the creditors to see what could be done to resolve the problem and we were still not on file. We didn't understand how this was possible seeing as we owed them our first payment over a week ago. After 3 days of phone conversations with our credit company and Paul (at the dealership), we figured out someone was lying about something and wasn't admitting it. Paul slowly but surely told us that it might partially be his fault but that we were also to blame because we "neglected" to pay. He threatened to take the car back, was very rude over the phone and said we could correct the situation by paying the dealership directly with our credit card information so I promptly ended that phone call stating that I would talk to his manager before that happened. He quickly called back apologizing and promising to find an alternative solution and again he let on that he was probably a little more at fault than he previously said. The next day, August 31 (the day before our 2nd payment was supposed to come out), we spoke with the creditors who told us the documents hadn't arrived until August 28 by courrier. REMEMBER! They should have been sent out JULY 18...how is this possible??? The creditors said that they weren't looking to have 2 payments taken out and that they weren't after us to collect because they had just received our file. Paul was obviously lying. We spoke to Scott Miranda, the general manager at GP Chrysler, who seemed to already be aware of our case and didn't seem too happy to speak with us. He informed us that the dealership had changed our agreement with the creditors (without our consent) and had asked to be shortfunded - this means the creditors don't give them the full amount (essentially the dealer pays on your behalf). Obviously they were angry because they chose to pay ONE bi-weekly payment on our behalf and they're after us to pay them directly when we never agreed to that! After being cut off mid-sentence many times and yelled at for my neglectful behaviour, I got frustrated and said he could take his F*ing car back. I admit they got the better of me but I apologized and tried to remain calm for the rest of the conversation (and I didn't swear again). He still refused to hear me out and stated that it was because he wouldn't be polite to someone who was dropping F* bombs left and right and that I didn't even deserve for him to help us in resolving their mistake. He said he would send us to collections (even though he doesn't have the power to do that - only the creditors do) and I told him to try. TO RECAP: They changed a legal document between two parties (a creditor and us) without our express written or verbal consent. They are now threatening to have the car reposessed which means we would have bad credit...but the creditors aren't. Since when did dealerships have the capacity to come after individuals for one of their managers' mistakes?!? THIS DEALERSHIP IS UNPROFESSIONAL AND HAS POOR CUSTOMER CARE. I would rather give back my van and buy elsewhere for the trouble they've given us. More