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Grande Prairie Chrysler Jeep Dodge

Grande Prairie, AB

4.8
2,781 Reviews
Located in Grande Prairie, AB, Grande Prairie Chrysler Jeep Dodge is a certified Chrysler Five Star retailer committed to providing the highest level of customer satisfaction while offering the finest selection of new and used vehicles in the country. Grand Prairie Chrysler Jeep Dodge "HOME OF THE $100,000 GIVE-A-WAY" also "WHERE THE PEACE COUNTRY COMES TO SAVE".
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11448 Westgate Drive

Grande Prairie, AB

T8V 8L2

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Showing 2,781 reviews

July 29, 2015

Bad Experience I had an appointment with GP Chrysler. I confirmed the appointment the day before and when I showed up the person I was suppose to meet was not there More

by JC
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Just letting you know I had a bad experience here!
Jul 30, 2015 -

Grande Prairie Chrysler Jeep Dodge responded

Grande Prairie Chrysler Jeep Dodge participates in the Dealer Rater Certified Dealer Program. We are committed to providing high quality customer service, but based on your Dealer Rater review, you did not share that experience. That is disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at our dealership. I can understand your frustration regarding our oversight regarding your appointment and our internal communication. Please know that we have used this information as a training tool to enhance our appointment process so that this same situation does not happen to a future guest. I am regretful that the person you worked with was unable to assist you. If you would consider giving us a second chance our Sales Manager would welcome the opportunity to work with you directly. Please contact Mr. Lauder at 780.532.3560 ext 302. + I am grateful that you have brought your concerns to our attention, as we strive for 100% customer satisfaction 100% of the time and without honest feedback this would be impossible to attain.

July 29, 2015

happy customer Don was a very patient car Salesman I didn't really know what I wanted but he worked with me till I found what I wanted. Great guy would highly recom More

by impressed customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brittany Sinkevich, Dylan Gage, Don Clarkson
July 29, 2015

Great Experience! My partner and I went into the dealership this past weekend looking to trade in our current vehicle because we had no use for it. The salesman Vance R More

by ngetz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vance Ridsdale, Kerry Kaban
July 28, 2015

Best sales guy yet He went above and beyond for my family to get our new van amazing to deal with could have asked. For a better sales man he kept me informed on every d More

by Catherine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Steve O'Dell
July 28, 2015

Fantastic Have bought two cars from this dealership. Steve was awesome and got me exactly what I wanted quickly and stress free. Highly recommend!!!! Will retu More

by princesshillary
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nikki Schierman, Steve O'Dell
July 28, 2015

Quick sale, inventory in stock They had the unit in stock that I needed to fit my budget. They made the transaction quick and easy. No confusion on options or price range. More

by Shawn Buckley
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sheldon Gray, Jeremy Dally, Kerry Kaban
July 22, 2015

Helpful Badly in need of a newer vehicle ..very helpful ..it took me almost a year to decide on purchasing a new vehicle . No pressure sales . Patient and un More

by moonchimes
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vance Ridsdale
July 21, 2015

Great, very helpful Nice, friendly staff, highly professional. Came in with really horrible credit, they got me in the car I wanted same day. I would highly recommend More

by Logan12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Dally, Kerry Kaban
July 17, 2015

My first Jeep! Thank to Ryan and staff of Grande Prairie Chrysler Jeep Dodge for making this experience awesome! I'm so thrilled with my brande new 2015 Patriot! More

by Alyssa
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Christopher Falls
July 15, 2015

First time customer I didn't have a great buying experience, but the response I received from them on dealrater has been very helpful. I initially felt cheated but feel m More

by northerner
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jul 16, 2015 -

Grande Prairie Chrysler Jeep Dodge responded

Grande Prairie Chrysler Jeep Dodge participates in the Dealer Rater Certified Dealer Program. We are committed to providing high quality customer service, but based on your Dealer Rater review, you did not share that experience. That is disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at our dealership. I am sorry to hear that you did not have an enjoyable buying experience. New sales associates can lack product knowledge, it is regretful that your sales associate did not handle this situation with more professionalism and seek the answers to your questions. I am grateful that you have brought this matter to my attention, as it provides me the opportunity to educate and train our associates giving them the tools they specifically need to offer an exceptional customer experience. Although your Due Bill states that it has expired, Grande Prairie Chrysler is happy to extend the expiration date, allowing sufficient time for you to have the services listed completed. Please contact the Sales Manager, Brett Lauder at 780.532.3560 ext. 302 to book your vehicle in at a time that is most convenient for you. I am grateful that you have brought your experience to my attention, as we strive for 100% customer satisfaction 100% of the time and without our guests honest feedback it would be impossible to reach our goal.

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