Gold Key Langley Volkswagen

Excellent service Always very helpful staff, they have always managed to work my service needs into their schedule. Received my car back washed and vacuumed. Pleasure Always very helpful staff, they have always managed to work my service needs into their schedule. Received my car back washed and vacuumed. Pleasure to deal with. More

Excellent service Great service by Ayjay and team for my Touerag TDI.. Emissions recall and 60K servicing Car was spotless inside and out when I picked it up. Thank you Great service by Ayjay and team for my Touerag TDI.. Emissions recall and 60K servicing Car was spotless inside and out when I picked it up. Thank you. Darcy Rezac More

I love my new 2017 Tiguan Thank you Neale, Richard and Josh. Treated us like royalty. Never considered buying a VW and so far, am glad I did. See these people for your next car Thank you Neale, Richard and Josh. Treated us like royalty. Never considered buying a VW and so far, am glad I did. See these people for your next car purchase. More

I was so amazed at the customer service :) Thank you The service providers were kind, and very helpful. They took care of the issue in a very last minute rush. Was an awesome experience! Thanks The service providers were kind, and very helpful. They took care of the issue in a very last minute rush. Was an awesome experience! Thanks More

Excellent Buying Experience My wife and I bought a new 2018 Passat from Gold Key and would like to say our buying experience has been excellent. Huge thanks to Penner and Josh f My wife and I bought a new 2018 Passat from Gold Key and would like to say our buying experience has been excellent. Huge thanks to Penner and Josh for getting everything done for us. More

Shaking my head. Service is a disappointment. AJ the advisor needs to learn to work with integrity. Supposedly, vacuum and wash is included in service but not for us. Service is a disappointment. AJ the advisor needs to learn to work with integrity. Supposedly, vacuum and wash is included in service but not for us. More

Twenty Years on. Always a good experience. Joe Cornand in sales and Peter in the service department have always looked after us. VW has always had great products and Always a good experience. Joe Cornand in sales and Peter in the service department have always looked after us. VW has always had great products and we will be back. More

Overall a postive experience. I recently bought a Volkswagen 2017 Passat and found the experience mostly positive both the sales person and the accounts manager were helpful and p I recently bought a Volkswagen 2017 Passat and found the experience mostly positive both the sales person and the accounts manager were helpful and provided information to all our queries. More

Service and service personal sucks Had to replace sunroof, because of major leaks, warranty issue, Got it back , still leaky, had to go back three more times, because of shoddy workman Had to replace sunroof, because of major leaks, warranty issue, Got it back , still leaky, had to go back three more times, because of shoddy workmanship. I finally had to get it replaced by another dealer, who did an excellent job and fine workmanship (White Rock Volkswagen). Would only tell my worst enemy to go to Langley Gold key Volkswagen. They should not be allowed to service good cars More

Horrible Customer Service provided by Managers at this loc Negative rating!! This location has the worst customer service ever!!!!!!!!! The senior managers do not care about customer complaints at all. They Negative rating!! This location has the worst customer service ever!!!!!!!!! The senior managers do not care about customer complaints at all. They in turn tell you that its your fault without listening to the customer side of the story. Even when you try to explain it to them they will say that there is nothing wrong with our staff but its you. They will in turn accuse you for something which you did not do. Very shameful! Horrible experience at this specific location. Very rude and unprofessional. I would not suggest going to this location at all. Rather drive to another location if you have to instead of going through the grief that they give to you at this Gold Key VW Langley location. More