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Go North Surrey GM

Surrey, BC

Overview
Reviews
4.3
185 Reviews
Call Dealership (604) 332-6533
View Awards

15250 104th Avenue

Surrey, BC

V3R 6N8

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Showing 185 reviews

October 02, 2024

Quick service - car was ready in less than 2 hours. Very pleasant and helpful reception team. Able to get convenient appointment time. Offered ride to and from. More

by STylor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina Nguyen 5 stars
Report | Print
Oct 08, 2024 -

Go North Surrey GM responded

Thank you for your great review! We’re happy to hear that our reception team was pleasant and helpful, and that we could offer you a convenient appointment time and a ride to and from. Providing a seamless and comfortable experience is always our priority. We appreciate your feedback and look forward to seeing you again!

October 02, 2024

The Go North Surrey buying experience was excellent. They were very professional and service oriented. I would highly recommend them to my friends and family. More

by spelkey2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul
Report | Print
Oct 08, 2024 -

Go North Surrey GM responded

Thank you for your wonderful feedback and recommendation! We're so glad to hear that you found our team to be professional and service-oriented. It's always our goal to provide the best experience possible, and knowing that you'd recommend us to your friends and family is the highest compliment we could receive. We look forward to serving you again in the future!

October 01, 2024

I have had excellent service from the moment I have walked in on numerous visits. Great dealership. More

by Sooch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin, Evan, Luke Gelech, Corey Baryer, JP Doiron
Report | Print
Oct 08, 2024 -

Go North Surrey GM responded

Thank you for your continued visits and for the great feedback! We're thrilled to hear that you’ve had a positive experience with us. We truly appreciate your support and look forward to welcoming you back again soon!

October 01, 2024

I wanted to buy a car for my son. I had a word of particular amount with GM and it was finalized and as the paperwork was taking so much time I had to go leaving my son behind because More

by Balwinder Saini
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Very Bed , Corey Baryer, JP Doiron
Report | Print
Oct 08, 2024 -

Go North Surrey GM responded

We are very sorry to hear about your experience and take your concerns seriously. We strive to provide clear, transparent communication throughout the entire purchasing process, and it’s disheartening to hear that this situation left you feeling misled. We never want any of our customers to feel like they’ve been treated unfairly. Please reach out to us directly so we can better understand what happened and work together towards a resolution. Your satisfaction is important to us, and we would like to address this matter personally to make things right.

Oct 09, 2024 -

Balwinder Saini responded

No need respond Please send extra money back thank you

September 30, 2024

The service advisor are great! I’m very satisfied on the job that was done. More

by John Pante
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul sales person, Luke Gelech, Corey Baryer, JP Doiron
Report | Print
Oct 08, 2024 -

Go North Surrey GM responded

Thank you for your feedback! We’re delighted to hear that you’re very satisfied with the job we did. It’s always our goal to provide top-quality service, and we’re glad we could meet your expectations. We look forward to serving you again!

September 26, 2024

Pleasant experience but a lot of waiting around. Sales staff were personable - but neglected to point out a broken mirror housing that I missed - so lesson learned there. Overall I think k I would More

by Robertahallonbobcat
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
JJ
Report | Print
Oct 08, 2024 -

Go North Surrey GM responded

Thank you for your feedback and for sharing your experience with us. We’re glad to hear that you found our sales staff personable, but we sincerely apologize for the oversight regarding the mirror housing. We appreciate your understanding and your recommendation, and we’ll be sure to use your feedback to improve our attention to detail during the sales process. Please don’t hesitate to reach out if there’s anything we can do to address the issue further. We value your business and hope to serve you again in the future.

September 26, 2024

Very happy with my new car! Excellent service from Anand and TJ. An unstressful experience from beginning to end. More

by markwiens88
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Anand
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Oct 08, 2024 -

Go North Surrey GM responded

Thank you for your wonderful feedback! We’re thrilled to hear that Anand and TJ provided you with excellent service and made your experience stress-free from start to finish. Our team works hard to ensure our customers feel supported throughout the process. We appreciate your kind words and look forward to serving you again!

September 26, 2024

Great service, friendly and helpful. Got my car needs and have a descent value on the trade. More

by Alastair.wilson22
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Corey Baryer
Report | Print
Oct 08, 2024 -

Go North Surrey GM responded

Thank you for your feedback! We’re pleased to hear that we could meet your car needs and provide you with a fair value on your trade-in. Your satisfaction is important to us, and we appreciate your business. If you have any further needs or questions, feel free to reach out. We look forward to assisting you again!

September 24, 2024

paid for enhanced care but the service is not enhanced! i had my service and they didnt even top up the engine coolant.. More

by manila boy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
tina
Report | Print
Oct 08, 2024 -

Go North Surrey GM responded

Thank you for your feedback, and I apologize for the oversight regarding the engine coolant. We strive to provide thorough service, and it’s disappointing to hear that we fell short in this instance. Your experience is important to us, and we would appreciate the opportunity to make it right. Please contact us directly so we can address your concerns and ensure your vehicle receives the attention it deserves. We value your business and hope to restore your confidence in our service.

September 23, 2024

very professional service, communicated time to complete and got back to me with the ETA. everything that was scheduled to be done was done More

by davemaxwellcpa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service dept
Report | Print
Oct 08, 2024 -

Go North Surrey GM responded

Thank you for your positive feedback, Dave! We’re glad to hear that you received professional service and timely communication regarding your vehicle’s completion and ETA. It’s great to know that everything scheduled was completed to your satisfaction. We appreciate your business and look forward to serving you again in the future!

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