Go Nissan North

Disappointed On May 22, 2019 I purchased my replacement vehicle from Go Nissan North, as I was in a car accident recently. When I first initially called to inquir On May 22, 2019 I purchased my replacement vehicle from Go Nissan North, as I was in a car accident recently. When I first initially called to inquire about possible purchase of a new/used vehicle, I requested for my credit to be checked prior to me going to the dealership, as I wasn’t sure I would be approved. After going back and forth with Walid, I felt that I was pressured to go to the dealership. I informed Walid that my previous vehicle was a Nissan Murano and would like another one. Upon my arrival, I was shocked to see the Walid pulled up a 2017 Nissan Murano, which he informed me that I was approved for. It was above my price range but my monthly payments equaled to be the same amount as what I previously had with my Murano I wrote off. Unfortunately, it was for a lot longer term then liked. But I agreed to it. I met with the finance department, Heather, to complete the paper work. At the time of signing, I felt pressured to add additional $4000 to my loan for warranty. I was still recovering from my concussion I got from my accident and just wanted to leave the dealership, considering I had already been there for 3 hours. After all the paper work was completed, I was informed my new Murano came from BC. I grew up in BC and knew most vehicles did not have block heaters. I inquired about this, and Heather went straight to the service department to request them to have one installed prior to my pick-up day. They agreed. I had informed them I was not able to pick up my replacement vehicle until the following week, as I had not received my insurance pay out funds. They understood, and we made arrangements for me to pick up the vehicle the following week. The following week came around and my insurance pay out money had not arrived on the day expected. At this time, I informed the Heather and Walid of this. Heather, Walid and Jay kept calling, emailed and texting me in regard to this. It was already stressful time for me, and this added additional stress. The follow day, I received my funds from my insurance. Walid was kind enough to pick me up from my home to complete the final transaction at the dealership. When I was about to leave, I asked about the block heater, I was disappointed that one was not installed. Walid said it was on order. It has been 4 weeks since I purchase my 2017 Murano and I have not heard back in regard to this. Along with my block heater not installed, I discovered that there was no tire jack. Walid informed me I can buy one for like $20. After spending $37,000, one would think a block heater and a tire jack would be included. We live in Alberta, Block Heaters are mandatory. Not only am I disappointed about the block heater, but also 50% left on my tires and the lack of knowledge about when the last oil change was done. No one could answer that. In order for me to protect my new vehicle, I spent additional $140 to have an oil change. These are basic things that should have been taken care of before I pick up the vehicle. But I got a free coffee mug and a key chain. So if you want to get taken advantage of and spend way more then what you hoped, Go Nissan North is your place. More

Terrible!!! No wonder everyone got fired from this place this week! Terrible staff, terrible vehicles. Bought a vehicle that had seatbelts ductaped together and t No wonder everyone got fired from this place this week! Terrible staff, terrible vehicles. Bought a vehicle that had seatbelts ductaped together and they will not do anything about it. Warren the GM there wont even help us, said “too bad”. Do not go here. They are awful. Im not done with it yet, safety board will have something to say about it. These guys shouldnt be in the car business. Period. More

Great customer service! The staff are very helpful & friendly from the advisor to the service counter to the shuttle driver. All exeptional customer service! I purchased the The staff are very helpful & friendly from the advisor to the service counter to the shuttle driver. All exeptional customer service! I purchased the Qashqai in March last year and have been very impressed with this dealership from the start. More

Best customer service and knowledgable staff. The service advisor “meggy” is awsome. She was knowledgable about all the types of different service packages and explained me the one which was perfe The service advisor “meggy” is awsome. She was knowledgable about all the types of different service packages and explained me the one which was perfect for my vehicle. Would recommend “gonissan north service” to everyone. Thanks meggy for make our experience better. More

FIRST SERVICE Great service, friendly/ knowledgeable people. Work completed on time with no charge.,Clean facility. Will return for future work and will inform fri Great service, friendly/ knowledgeable people. Work completed on time with no charge.,Clean facility. Will return for future work and will inform friends of my experence. More

Excellent service! They take good care of my vehicle everytime. Although they charge way too much especially on the labor but my car is always in good condition. My serv They take good care of my vehicle everytime. Although they charge way too much especially on the labor but my car is always in good condition. My service advisor (Katrina) is very helpful and informs me ahead of time about my vehicle. More

Do dealers need to be liars, cheats, & theives to be GoAuto? After a failed purchase at another GoAuto Volkswagen location due to the the car delivered to us having 8,000 kilometers more on it than the car we ag After a failed purchase at another GoAuto Volkswagen location due to the the car delivered to us having 8,000 kilometers more on it than the car we agreed to purchase, and a second failed purchase at a GoAuto Toyota location, after being told the car we were trying to purchase may have a few thousand more kilometers on it than what was advertised----------???????????? My wife and I went to GoAuto Nissan North to look at a new Nissan. We were totally honest with the sales person and explained that my wife had a $15,000 budget for a new car. After a Micra test drive, I asked the price of the car. They explained they need some information from us for a quote. The information was given and turned over to their finance office. I again asked the price of the car and was told they would make an offer in a few minutes. This garbage was repeated until the fifth request for the price of this car. I was then told they were getting her the best interest rate and payments on the car. I explained we don't give a rats butt about interest rates or payments, and again asked what is the fricken price of the car. He wouldn't answer. Clearly they could not meet her financial requirements at $15,000 and were trying to locate and con her into financing. After one hour and five requests for price of the car, we walked out and never did find out how much the car was. What is it with Go Auto? Do they only employ slimy liars, cheats, and thieves? We walked into Northside Nissan, who is not part of the GoAuto system, and purchased a brand new Nissan Sentra in less time than it took these GoAuto scammers to "NOT" quote us a price on one fricken car. More

Nissan titan Everything was very good and very quick. Vehicle was ready when promised. Received text message from Rob to confirm completion as per my request. Tha Everything was very good and very quick. Vehicle was ready when promised. Received text message from Rob to confirm completion as per my request. Thanks More

Quick and painless Execellent service and was painless especially just after Christmas. Staff was very helpful and so was the shuttle driver both top off and pick up. Execellent service and was painless especially just after Christmas. Staff was very helpful and so was the shuttle driver both top off and pick up. More

Oil change I recently had an oil change at Nissan North Edmonton. My vehicle required a software update which took longer than expected. Rob Polley lent me a veh I recently had an oil change at Nissan North Edmonton. My vehicle required a software update which took longer than expected. Rob Polley lent me a vehicle to use until my update was completed. He was also very informative and friendly. In the past, I have owned Chrysler vehicles and I have never been offered a loaner vehicle to use if my vehicle was not ready. More