Go Auto Outlet Yellowhead

I would give 0 stars if I could. My bf found a truck from the go auto website and messaged about it. For the last few days we have been dealing with mostly the finance guy Mike, who My bf found a truck from the go auto website and messaged about it. For the last few days we have been dealing with mostly the finance guy Mike, who was trying to get us a loan for the truck. With giving him even a $500 deposit. Today we get a call saying he got us approved for the loan, to come down and sign the papers. We informed him we had our 3 young children with us and we made an appointment to be there for noon. We show up at noon and was told to wait in the lounge, we end up waiting half and hour before Mike comes and introduces himself and tells us he's in the process of talking to 2 other banks??? You said we were approved for a loan for the truck Mike?!? Isn't that why we are here!?! He leaves and we wait another half hour to 45 minutes before Mike sends SOMEONE ELSE to come talk to us saying he's got good news for us and we got approved for a $30,000 dollar loan (which isn't enough to get the truck we wanted. The truck we also put a $500 deposit on). Why on earth couldn't they have just said that over the phone instead of making us waste our time and energy in driving across the city with our 3 young children on a Saturday!!! Very unprofessional!! We will not be dealing with this dealership again and i expect our $500 deposit back. More

When purchasing our new vehicle we waiter two plus hours after our scheduled appointment to see the finance department. After finishing with finance we were told by the sales manager that we needed to pay $ after our scheduled appointment to see the finance department. After finishing with finance we were told by the sales manager that we needed to pay $500 for a dealership plate or we could not leave. We had insurance on our current plate and they refused to accept this. We spent hours stuck at the dealership even though we had insurance. The sales manager bribed us to not say anything about our experience, which we did not accept. We ended up paying for a plate only to be threatened by them multiple time with them claiming we wouldn’t send the plate back even though we sent it back immediately. The sales manager threatened me with physical violence while I was holding my 1 year old baby while he was holding us hostage at the dealership. When speaking with the General Manager he said that none of this happened. When asked for the surveillance video of what happened they decline. Never would I recommend this dealership. More