Go Auto Haus Volkswagen

would like to take a moment to explain my 5-start rating. Huge credit goes out to Matthew Melo, my sales guy. He did an excellent job at communicating all relevant and pertinent information and was never pus Huge credit goes out to Matthew Melo, my sales guy. He did an excellent job at communicating all relevant and pertinent information and was never pushy on me having to buy a vehicle - was super honest about all the answers, and gave some decent advice! Second, he was really flexible in accommodating my timeline, given that I had an accident and had a few logistical issues to work through with MPI. Third, I was also one of those customers that bought a german luxury vehicle - an Audi A4. And the worst nightmare one could think of is obviously something going wrong with the vehicle - so you try to be extra safe and purchase a vehicle under warranty - nonetheless, within the first 4 weeks of driving off the lot, I had 2 issues come up - both electronic related issues - nonetheless, when I brought it into Audi Winnipeg, Matthew reassured me that if the diagnostic testing was not to be covered under warranty, Go AutoHaus would pick up the charge for that and also work to resolve the issue - now that is what I call customer loyalty and going the extra mile to first and foremost ensure customer satisfaction. If I had to wrap it all up, I am most certainly going to be back there purchasing a vehicle in the future. Thanks Matthew! More

We bought our 2020 Tiguan from Matthew Melo. He was very friendly and knowledgeable. We are enjoying the Tiguan and look forward to travelling across the country in it. friendly and knowledgeable. We are enjoying the Tiguan and look forward to travelling across the country in it. More

Awful experience: Very unprofessional, lack of customer service skills, the list goes on. I would not recommend this dealership to ANYONE. This happened over the course of two weeks: 1) The car I purchas service skills, the list goes on. I would not recommend this dealership to ANYONE. This happened over the course of two weeks: 1) The car I purchased, was supposed to be black not blue: - Sales rep understood that I wanted a black car, we had looked at about 6 cars. He even showed me a silver one and my decision was still “it’s not black”. - Sales rep had texted me indicating it was black and their own inventory list said black. - After papers were signed and I had visited MPI, walking back I noticed the car outside was in fact a dark blue. - The finance manager Daniel Riberio offered for me to take it as is, as it was too much of a hassle to paint and said they would refund me my deposit. Told them no, as it was not black and black is what I wanted to purchase. - Daniel then offered for me to have the car wrapped in black by a company named VPS and said it had a 10 year warranty and showed me their website. I agreed as 10 years would take me past my 7 year loan and then it would be the colour I wanted. I asked for this in writing. 2) The wrap was peeling on the bumper ONE day after being returned to me. 3) A safety light came on after only 4 days after purchase. 4) Lack of communication and professionalism from Finance Manager – Daniel Riberio - I sent Daniel two emails after purchase date requesting the 10 year warranty for the wrap on the car in writing – NO REPLY - I had to call the dealership to get ahold of him. He told me that all the warranty was done through the dealership; At this point I had indicated to him the wrap was peeling and he said he would take care of it. 5) They changed the wrap company without communicating it to me first; that of which the warranty was now only 5 years as opposed to the 10 we originally discussed. Daniel had indicated that “he had no idea” they switched it and that it was “due to time constraints” although I had never requested a rush on it being done. I later found out the original company doesn't even offer the 10 year warranty and that Daniel was wrong. 6) Failed to provide all warranty documents; I was sent home missing documents on two warranties I had purchased. When requested, they provided me with unsigned copies with an incorrect address and a different finance managers name. 7) Advised that I had one year of warranty left on my car as it was a 2017 and they told me my 2 year extended would kick in after that one year manufacturer's warranty remaining was over. However, that was a lie as the original inservice date of the car was August 2016 and technically by MY date of purchase the manufacturers warranty was already DONE. 8) Sales manager Cody Wood lied about cost of the wrap as after calling the company who did it, they indicated it was $2800 “give or take” when Cody told me they had spent 4k. 9) I also found out, that because panels on the car were repainted at one point, that the paint can peel underneath the wrap and that it is not warrantied – Enova had also mentioned this to them which they failed to relay to me. 10) Sales manager was rude and condescending over email using words like “literally”, telling me I'm confused, insisting that I have a "my way or the highway attitude" and saying "the highway it is" as though I was inconveniencing him by asking for compensation for my troubles. I mentioned multiple times I had wanted to resolve this at the dealership level. 11) I still have NOT received any documents regarding a warranty for the wrap on my car. Or any of the signed documents from my gap protection and my tire and rim protection. 12) The wrap is peeling for a SECOND time. Buying a new car should be exciting and you should be able to trust the experts to help you find what you WANT especially when spending THOUSANDS of dollars. I feel I was taken advantage of for my lack of knowledge and being a woman. I was trying to be reasonable during this entire process and it seems that now that the deal is done that the dealership has turned on me and they are no longer interested in keeping me as a customer. More

Excellent advisor with great communication skills. Helps the buyer be comfortable through the process. Recently purchased a 2020 Jetta and couldn't be more happy with the service. the buyer be comfortable through the process. Recently purchased a 2020 Jetta and couldn't be more happy with the service. More

This was a miserable car-buying experience from start to finish. When I went to test-drive the car, the interior was dirty and smelly. Nobody could give me a good explanation for the $700 'dealership fee' t finish. When I went to test-drive the car, the interior was dirty and smelly. Nobody could give me a good explanation for the $700 'dealership fee' that was added to the advertised price. When I spoke with the general manager about my concerns, he was dismissive and patronising. Not recommended. More

Purchased a brand new 2019 VW golf R Riley was instrumental in A pain free manner and it was extremely pleasurable experience is a great salesperson highly recommend you deal with Riley instrumental in A pain free manner and it was extremely pleasurable experience is a great salesperson highly recommend you deal with Riley More

I recently bought a new car from go auto haus. Tanveer haider suggest me the best options for me. It was very nice to deal with him. This dealership care for their customers. I recommend everyone when you haider suggest me the best options for me. It was very nice to deal with him. This dealership care for their customers. I recommend everyone when you go to buy new car. Go to tanveer he is very responsive and very knowledgeable. More

Recently purchased an Audi A4. Our sales person Tanveer was friendly and helped out find the perfect car. There was no pressure and they even gave us full tank of gas. Thankyou Auto haus to make our car bu was friendly and helped out find the perfect car. There was no pressure and they even gave us full tank of gas. Thankyou Auto haus to make our car buying experience wonderful. More

I had the pleasure of dealing with Riley when looking for a vehicle to replace one that had just gotten written off. Riley was extremely helpful. He did a ton of research and work for me. He was professio a vehicle to replace one that had just gotten written off. Riley was extremely helpful. He did a ton of research and work for me. He was professional and knowledgeable. He if didn't know something he found out the answer and called me back right away. I had every confidence that Riley was trying to find the right car for me. Truly a great experience - there should be more guys like him in this business! More

Excellent service. The staff was very friendly and helpful. I really appreciate the effort Tanveer put into making it an enjoyable experience and getting me a great deal on a great car. helpful. I really appreciate the effort Tanveer put into making it an enjoyable experience and getting me a great deal on a great car. More